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Keith

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Posts posted by Keith

    Unable to use tags

    in Project Manager

    Posted

    Hi @Steven Boardman

    If I navigate to the projects Tags, this is what I see as a default. 

    image.thumb.png.92053cde178824da6fe445110354dcd1.png

    Switching Language to British shows I have created two tags.

    image.thumb.png.f1a77a36c26b76a974cc472fb7647348.png

    Navigating to the Project detail I try to enter a known tag but this is not displayed and is therefore not selectable.

    image.thumb.png.07e25f9b9f49b320336dc8a54f73e37a.png

     

    I have just created a new tag called "Finance" which I created using British Langauge. I am able to add this to a project. I wonder if there is some limit on tag length that is causing an issue here?

    Alternatively, it could be an issue around language. I seem to recall originally creating the tags without changing language though I could be wrong. Personally, I think the language should default to the user's login language rather than displaying a blank entry.   

    image.thumb.png.91f6630aec6dddfa0534e7ee61e62bec.png

     

    Hope this helps.

     

    Keith

    image.png

    Project total Time

    in Project Manager

    Posted

    @alextumber I was trying to choose a stakeholder but it would not let me. At this time I was the only stakeholder for the project. 

    I added a second stakeholder and then could choose myself. Is this a bug?

    Is there anyway to delete a time entry against a task? I can envisage people entering time incorrectly and needing to amend.

    Project total Time

    in Project Manager

    Posted

    Yes, that would be preferable. Essentially I just want to be able to book time to the project i.e. 5 ours this week, or a number of hours on a specific day. 

    If I did have a task and entered time which spanned multiple days would it count calendar hours or somehow determine business hours?

    As a side note - I am struggling to enter any time in a task I have created. Any idea what I might be doing wrong? clicking Add does nothing.

     

     

     

    image.png

    • Like 1

    Project total Time

    in Project Manager

    Posted

    Any news on this. I am re-evaluating PM and this is still my main issue for not moving forward. We may need to make a decision on a project tool of choice soon.

    In order to book time for a project do I need to have a task?

    Custom Project Status?

    in Project Manager

    Posted

    @alextumber I am just evaluating the app and want to report out on it internally. To do so I wanted to replicate as best as possible what we have today. We use terms like, pipeline, planning, and On-hold which do not appear in the list. We can certainly use Draft instead of pipeline, but not sure how the others would be addressed.

    'My Services' View

    in Collaboration

    Posted

    @Gerry

    Apologies for not responding sooner but I am just back from vacation.

    Thanks as always for providing an open and transparent response, which I appreciate very much.

    On 8/12/2018 at 2:30 PM, Gerry said:

    there is a lot of complexity and layers here to deal with, at the moment the focus has turned to the back-end code platform capabilities required to make the next phase happen. 

     

    Given the statement above it sounds like we are still some considerable way off from this being anything more than a preview. I had initially thought this was meant to be a 30 day preview only but there's clearly still a lot to do. From the detailed history of the portals you have provided this sounds like quite an undertaking.

     

    On 8/12/2018 at 2:30 PM, Gerry said:

    So the challenge for me to find a workable compromise for Hornbill and for what our customers have been used to as an indirect consequence of using a capability that was designed to support our CRM-like strategy. 

     

    I fully appreciate why the branding is important to you as I'm sure you do with regard how we would like to brand the application. I think @Giuseppe Iannacone's suggestion is a possible workable one whereby we could both enjoy some level of branding alongside each other. 

    It's good to know your working on native apps and I'll look forward to reviewing them as they become available. 

    Thanks also for the feedback on the points I raised regards to spacing/sizing etc. I'm sure most of these are common requests across the community and its good to know that these are acknowledged and will be considered as part of the development.

     

    Regards

     

    Keith

     

    Lock access to shared mailbox but still email from call

    in Service Manager

    Posted

    Just to confirm! I did exactly as Martyn describes above. I created a new role called Mail_Send and assign this to every analyst. This is essential for us due to the way in which updates do not notify the customer. As a result we have to carry out all our request updates via email ( which by the way is crazy in my opinion ). 

    My settings are similar to Martyns.

     

    image.thumb.png.0dc75987ae18eb5b7a59e87400e71d24.png

    Hornbill support process Incidents vs Problems

    in General Non-Product Discussions

    Posted

    I agree it seems we are on different timelines but I can't comment on what I can't see currently ^_^

    I think you have summarised what I need well. The only thing I would possibly add to that is the ability to filter the published defect list by the problems that I am affected by (either raised as a result of my incident or where I manually flagged it as "I'm Affected") . 

     

     

     

    • Like 1
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