Keith
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Posts
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Profiles
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Enhancement Requests
Posts posted by Keith
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We are suffering from the same issue and consider this a critical issue. Aside from being unable to change the adressee, we are unable to add a second recipient who is a co-worker.
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14 minutes ago, Victor said:
@Keith - these variables (the ones I mentioned) are available in the template itself, the email template used when the email is being sent. They are not available in snippets. The snippets and email templates use a different set of variables...
Ah OK @Victor, any reason why? Would be good to have more variables available for snippets.
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16 hours ago, Victor said:
@gregmarcroftorc - until the snippets are fixed, I suggest using this variable: {{Customer Contact.H_firstname}} in the template itself. If you are supporting internal users then use this variable: {{Customer Coworker.H_first_name}}. If using a mix then set them both using ESP conditions. Same for other variables, use the template correspondent.
@Victor I know this advice was not provided in relation to the Issue I have logged with you but have tried it. I do not have these variables available in my snippets and wonder why. Simply entering them as provided does not work and in fact, prevents the snippet from expanding.
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Thanks @Steven Boardman this is a very welcome change.
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Hi @Gerry , thanks for giving this some serious thought. I can see why it is problematic for you (and us). Like others, I think we need to give little more thought about how we can leverage the collaboration license more effectively. The main issues I had previously were surrounding the potential volume of licenses needed. I think rather than trying to provide everyone with a collaboration license we need to look at specific use cases more closely. One of my main concerns was the fact that these users would have to use a different app to the portal so your efforts to combine the app may be of help here when its ready for prime time.
The purchasing issue is one that really impacts me even now with Service Manager licenses as I need a PO for each addition which makes turnaround really slow (due to our processes, not Hornbill's).
Its a shame there are no positive steps to move this forward but as always, I appreciate the effort in assessing this and in the transparency.
Keith
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Thanks @Victor, this is great information for me to follow up with the responsible colleague.
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Perfect! Thanks for the quick reply @Steven Boardman
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Can someone verify in what constitutes a customer response in the case of changing sub status? Is this only in relation to email responses or also updates?
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Thanks @alextumber , saw that and have applied update.
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Thanks @Victor
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@alextumber OK, will probably delete all. Which leads me to ask if its possible to delete the test projects I've created, or am I only able to set them as cancelled?
Re language.
The regional setting in my admin profile is not persisting. Can't be our AD syncing because I set it this morning and it already cleared again.
<screenshot removed by forum admin>
My Hornbill App profile is fine.
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@alextumber I have lots of tags with no language. However, am unable to edit. Do I need a special role for this, or does the update have to be done via sql?
You'll notice I have some duplicates now (with language and without) so presume some will need to be deleted?
As an aside, my Admin language does not appear to be "sticking". Everyday it is blank again. Is this to do without AD sync? I'm fine in the Hornbill app.
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@alextumber I recreated my two tags using British Language but am still unable to use them. I can use other tags that I have created since. Maybe this is an issue that these two "LMS" & "LBS" were created with no language previously.
Really need to get these two working.
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On 9/11/2018 at 1:05 PM, Victor said:
@Keith could the issue be because we already have been to the Moon and we did not find anything interesting there?
@Victor surely we are allowed to go to the moon twice as long as we have the resources. We can try going to Mars I suppose but its going to take a good while longer.
I'm still struggling with this. I think one earlier issue was that my template had no stakeholders. Does it have to?
I think another problem is I'd like to leave the due dates for milestones blank. Is this possible?
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When creating a project I am left in the PC screen with only a cancel button to select from. I assume this is not the correct behavior. Any suggestions on what might be going wrong here?
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Hi @alextumber May thanks for making me aware of this and for the detailed explanation. Looks like a great addition to the feature set. I'll be sure to test it out and feedback.
Thanks
Keith
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@MohamedThis has resolved my issue with not being able to reposition charts.
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OK will try that @alextumber
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@alextumber IT was blank in the admin tool. I have set it there which seems to have resolved the language being set as a default in the Tags and in the BPM.
However, the tags I created of "LBS' & "LMS" are still unuseable.
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@alextumber Ah, I found something odd.
Here is what I see when I click on my profile picture
When I click on the cog, this is what I see... Why the difference?
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Hi @alextumber Yes I can confirm these are setup and I'm ok with them. I just don't want the blank entry to appear.
As an aside, I also get frustrated by this in the BPM.
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OK Thanks @alextumber thought that was strange.
Request Message Email - Template selection
in Service Manager
Posted
@Ehsan I can confirm Customer first name is now working.