Melissa Gurney
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Enhancement Requests
Posts posted by Melissa Gurney
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Thanks Victor
Just wanted to make sure I hadn't missed something from a Hornbill point of view. I'll do further digging in the Azure side.
Thanks
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Hi,
We are in the process of moving away from ADFS for our single sign on method to AzureSSO. I have configured everything within Azure as-per the advice given from Hornbill support and Microsoft https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/hornbill-tutorial
During testing, after clicking on Hornbill's "Sign in with SSO" blue button, I have been presented with the Azure login page where I have to click the account to then continue log in. Is this expected? I am not required to enter any credentials, but it is a two step process for users where they are required to click two separate times to log in.
I can't see anything within the Hornbill Profile configuration relating to this, or within the Azure SSO Hornbill Config page either. Is this expected behaviour? I was expecting to click the blue Hornbill sign in button and it just log the user in, as it does with ADFS.
Thank you
Melissa
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Hi,
We are in the process of moving away from ADFS for our single sign on method to AzureSSO. I have configured everything within Azure as-per the advice given from Hornbill support and Microsoft https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/hornbill-tutorial
During testing, after clicking on Hornbill's "Sign in with SSO" blue button, I have been presented with the Azure login page where I have to click the account to then continue log in. Is this expected? I am not required to enter any credentials, but it is a two step process for users where they are required to click two separate times to log in.
I can't see anything within the Hornbill Profile configuration relating to this, or within the Azure SSO Hornbill Config page either. Is this expected behaviour? I was expecting to click the blue Hornbill sign in button and it just log the user in, as it does with ADFS.
Thank you
Melissa
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Yes - Removing only the data that was imported during the SNOW import run and not the data that is already there. Deleting any assets created in the SNOW import process alone, without deleting anything else.
An "undo" so-to-speak.
Will the utility here https://wiki.hornbill.com/index.php?title=Hornbill_Clean_Utility allow this?
Thank you
Melissa
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Thank you Steve. Can I ask, is there a way of "undoing" an import, so to speak? As in is there a way of running a Snow import and then removing the data that was imported afterwards? Thank you, M
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Hi, we are planning on implementing asset importing from SNOW. We want to establish whether assets imported from SNOW will be automatically linked to users within Service Manager. Could anyone advise please? Thanks! M
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@Victor I have raised a request - just makes it easier to send stuff through to you and for Claire to pick up when she returns
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@Victor Ill do that now thanks. Shall I do this on the forum or raise a request?
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@Victor thank you. Nothing has changed with our internal processes so not sure why we are having issues with calls randomly not closing automatically.
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@Victor are you able to confirm if the above BP is correctly set up? TIA
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Ah right ok thanks @DeadMeatGF. I will try it as automatic. Odd as that was added by Hornbill during a remote session. Thanks, Melissa
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@Victor FYI I will be picking this issue up whilst Claire is away this week. Thanks, Melissa
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@James Ainsworth thank you for the response. It is certainly quite important for us as almost all the call details are contained in the question and answer fields. Without being able to see these, calls cannot be worked on through the mobile app.
Thanks,
Melissa
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That's great @Daniel Dekel Thank you,
Melissa
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@James Ainsworth is there any development on this? I don't believe the workaround mentioned is at all practical and our analysts are having difficulty using the app without visibility of the questions.
Many thanks,
Melissa
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@Victor we are still having problems with calls closing regardless of them being reopened (un-resolved). Is this being looked at? I am quite keen to avoid a messy workaround.
Thanks,
Melissa
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Hi Sorry yes entire company is fine.
Thanks,
Melissa
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@Victor thanks! Fingers crossed
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I have just tested and I do not have access
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@Dan Munns thanks!
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Hello,
Some time back now (October time) we were advised that we would soon have visibility of what was called the "90 Day board" where we would see what changes and releases were being worked on currently/planned for the near future.
Is there a date for this yet please?
Thanks,
Melissa
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@Victor is there a way of setting this to be the default setting so that the full email trail is available? So that the analyst doesn't have to click on the quotation marks each time. It is causing issues where if it hasn't been selected right at the start they are unable to see messages when clicking on the quotation marks later on. Thanks, Mel
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Thank you for looking into this for us.
I will ask the team to check but I have not heard anything from them as of yet.
Thanks,
Mel
Azure SSO login process
in System Administration
Posted
Thanks @Gerry for your response. After some time it did stop doing it, thankfully. There didn't seem to be anywhere to configure this, apart from some under the hood code that would be done within the application itself where it forwards the request off to Azure.
I do have another question - Do sessions within Service Manager periodically reauthenticate? As in, if someone has a tab open in Chrome that has authenticated as one account are they then able to open up Chrome and sign in as another Microsoft user and remain logged in to service manager as that first user? We have gone live with AzureSSO and had a couple of reports of users being signed out of Service Manager if they are logging into another browser session with a different account (which is required).
Mel