Harry Hornbill

Hello everyone, The latest update of Hornbill Core UI (1926) has been released to live. The change log for this update is as follows: New Admin - Platform Conf - Accounts - Users: Add support for random password gen when uploading usersAdded Insights Banner to the headerAdmin - Platform Conf - User Offboarding: We improve the user offboarding experiencie, we added more checks to prevent unassociated data and a modal displays if the user owns records before deleting, archiving or demoting to basic. There is also a new entire page to manage, reasign and/or delete them in case the user owns any.Change Added flag to disable and hide user images. Application Setting: app.view.core.disableUserImagesAdmin - Platform Conf - Schedule Jobs: We moved out the scheduled jobs view from user accout info to its own component for a better experience when managing scheduled jobs. You can find the section now in paltform configuration after the reports section.Renamed sites to office locationsFix Safari - Favourites - Text was aligned to the rightAdmin - General: Dark mode background color not setAdmin: General UI - Grouped buttons in input groups not being displayed side by sideconfigure tab not appearing to workspace owner due to case issuesAdmin - Platform Conf - Integration Connectors: Connector types were not loading.

Hello everyone, The latest update of Board Manager (335) has been released to live. The change log for this update is as follows: Fix Add/remove member action not updating the board in realtime if other users are viewing itadded translations strings for automation triggers

Hello everyone, The latest update of Hornbill Core UI (1918) has been released to live. The change log for this update is as follows: New Admin - Platform Conf - Integration - Webhooks: Add support for event trigger expression (requires server 3750)Change Admin: general change to show X (to clear) on search input fields in the main viewsCustomize Employee Portal - Property "Links Color" renamed to "Links and Buttons Color"Date Time Input - Help icon is hidden by default - Displays after a few seconds when mouse is over the componentAvatar Style (icon of users when no image defined) - Slight change in color to match the rest of the framework.Mac-Safari - Updated check for the latest versionAdmin - Platform Conf - Email - Domains: Add ability to clear and reset domain DKIM settings.Fix Admin - Platform Conf - Org Structure: When viewing team, clicking on team parent link goes to an old view.Employee Portal - Service View - Make a Request - Quotation marks added to the description of a Catalog Item do not resolve properlyCustomize Employee Portal - Clicking on the Button Preview was highliting the wrong propertyEmployee Portal - Bulletin Widget - No Save Button when changing domain to filter byShortcuts Popup - Was showing options for basic users that are not availableEmails List View - Emails in Outbox folder shows wrong time if is not definedHigh Contrast Skin - Email Compose Dialog - Close icon was using wrong user customised colorHigh Contrast Skin - Filter icon - Placeholder text and icons were not using teh user customized colorsHigh Contrast Skin - Search - User/Customers - Not showing user customized colorsHigh Contrast Skin - Blank issue fields - Intelligent Capture shows wrong mandatory ColorHigh Contrast Theme - Email - Text uses customized colorHigh Contrast Theme - Conversation - Text uses customized colorHigh Contrast Theme - Popup Background uses customized colorMobile - Accessibility - Allowing zooming in up to 5 timesIntelligent Capture - Customize form - Date range - bypass date restrictionstext in workspace notice doesn't take up all space in notice

Hello everyone, The latest update of Live Chat (189) has been released to live. The change log for this update is as follows: New Added example measure recording the amount of time when the number of active sessions exceeds a limitAdded session log table recording number of active sessions and the time in seconds between session count changesFix Translations strings missing for admin page

Hello everyone, The latest update of Hornbill Core (247) has been released to live. The change log for this update is as follows: New Translation for me button on global searchChange Updated admin get mail domain names query to also return routing mode

Hello everyone, The latest update of Hornbill Core UI (1910) has been released to live. The change log for this update is as follows: Change Style - Links Color - In our previous build some of the text, especially in lists became blue. This was part of a global change to unify the link color (light blue). After looking at the customer's comments, we reviewed this change and decided to specifically target some areas only. This means that some of the areas will show the links in dark grey (in the light theme) and some other links will show in blue.Global Search - Added a "Me" button to the advanced searchFix Mac/Safari - Issue updating Date/TimeAdmin - Data - Import Configs: Organisation type list not working correctly.Employee portal background image not covering entire pageDate Input - Calendar - When using AM/PM - Selecting some dates can set the date back to 1970 or 1969 based on the timezone configurationEmployee Portal Configuration - Problem in "reset to default"error message not displaying items in brackets in the dialogAdd CSS color style for hover issue in conversation view high-contrast-modeInterests & Expertise - Add Line breaks in profile pageAlign Pin Icon to the right in nav menuContact Details - Add Line breaks in profile page

Hello everyone, The latest update of iBridge Content Pack (472) has been released to live. The change log for this update is as follows: New Cloud Automations for Airtable. A collection of operations to automate the management of Bases, Tables, Records, Fields and Comments. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Live Chat (187) has been released to live. The change log for this update is as follows: Fix Erroneous error for guests on initialisation

Hello everyone, The latest update of Service Manager (2869) has been released to live. The change log for this update is as follows: Fix Service portfolio Error when selecting a category and type option from the list dropdown {PM00176400}the BPM operation Connections-> Email Connections does not filter the users by connection type {PM00177032}Unable to delete a shared request list view with a chart after taking ownership from original creator. {PM00176103}Sub-Status Alternate Customer Label not displaying in Customer or Employee Portal {PM00176551}Unable to update "Watts" label for assets of class "Computer System" {PM00176447}Board List fails to load on request bulk action {PM00176771}Unable to view retired service in service portfolio {PM00176865}Service Level Target Form fails to open when Board Manager is not installed or user has no Board Manager rights {PM00176909}Unnecessary user message when clicking on a service in the Customer Portal {PM00176277}

Hello everyone, The latest update of Timesheet Manager (219) has been released to live. The change log for this update is as follows: Fix Add Time popup not rendering properly in dark mode

Hello everyone, The latest update of Supplier Manager (268) has been released to live. The change log for this update is as follows: Change Supplier Contracts view expanded to use the full width of the screenSupplier Catalog view expanded to use the full width of the screenFix Certain users unable to view the supplier catalogAssets not sorted alphabetically when viewing supplier assetsfirst number being removed when renewing the contract

Hello everyone, The latest update of ITOM Packages (89) has been released to live. The change log for this update is as follows: New IT Automations for Docker Linux - allows for automated container and image management. For more information you can check out the wiki page here.

Hello everyone, The latest update of ESP (3744) has been released to live. The change log for this update is as follows: New Added implementation to log user interface page visit statistics.Change General performance improvements to event service dispatch mechanism

Hello everyone, The latest update of Hornbill Core UI (1902) has been released to live. The change log for this update is as follows: New Admin - Reporting - Reports: Added ability to set From address for scheduled report email delivery.Change Coworkers list - Improved paginationConfiguration - Employee Portal - Improved UI including preview of the pageUser profile - protected fields like first name or last name can be change to read onlyAdmin - Reporting - Reports: List View - Add additional filter options and schedule info cols (requires core build 226)Firefox 100 or lower is not supportedSafari 13 or lower is not supportedAdmin - Reporting - Reports: Enable timezone support for report schedule.Print - Removing 100% height when printing to allow showing all pages and not just the first oneEmployee Portal - Service View - Selected Menu item left bar uses the same color as the link config colorFix Activities popup - fixed naming conventions from group to teamsIntelligent Capture - Custom fields - Date - Calendar exclusions can be selectedWhen setting time from the timelist and choosing a time in the PM on a 12 hour clock, incorrectly sets it to AMDate time - Fixed issue with AM/PM - Issue with component using local time when no timezone declaredAdmin - Platform Conf - Users: Create/Edit api key save button not enabling.Admin - Reporting - Reports: Changing column position in the selectable columns list does not enable save button.Employee Portal - Text Widget - Style issuesSpelling mistake on the Service Error pageStyle - Hyperlink Color not applied when inside a dropdownAdmin - Data - Simple Lists: When adding list translation and clicking to another row with mouse it fires save event twice (causing duplicates)User profile - Manager field - Read only attribute not respectedClearing a Profile Codes description is not savedAdmin - Workflow - Intelligent Capture: Do not allow nodes to have empty display namesAdmin - Advanced Analytics - Dashboards: Pie Charts setting slice color to black when in auto color mode and setting custom slice labelAdmin - Data - Simple Lists: Sorted out saving of multiple list items that are in create mode.Admin - Platform Conf - Users: In assigned Roles list roles with ' in name are not displayed.Inteligent Capture - Custom Form - Multiline input not increasing size when there is more contentDark Mode - Admin - User Roles - Wrong colorsAdmin - Platform Conf - Tools - Entity Viewer: Entity listbox not resizing until resize window.E-Portal Admin - Fixed text "Height can't be'''r''' less than..."Employee Portal - Corrected text in tooltip "I'''t''' might have a maximum height limit"

Hello everyone, The latest update of Service Manager (2862) has been released to live. The change log for this update is as follows: Change Extend Software Asset Management (SAM) to include the 'mobile' asset class {CH00176815}Fix Explorer icon not opening the correct URL {PM00176885}Loading spinner persists if resolve action fails {PM00176876}A change freeze end datetime within 1 hour of the end of the day results in display of an extra freeze day on the calendar {PM00176723}A team member not enabled for request assignment should not receive team assignment notifications {PM00176805}

Hello everyone, The latest update of Board Manager (330) has been released to live. The change log for this update is as follows: New Added abilityy to create automations that run Autotasks when cards enter or exit lanesAdded ability to create automations that run Autotasks when cards are Added, Updated, or Removed from boardChange Show Card Titles only setting is remembered when you next view a boardAutomatically pass board/card details to autotask when using custom buttonsFix Board view not updated correctly when archiving or permently deleting boardError shown when changing lane orderAdd to Board popup not opening in some cases

Hello everyone, The latest update of ESP (3739) has been released to live. The change log for this update is as follows: Fix Corrected problem where reporting schedules were not including the job ID in the reporting schedule definition

Hello everyone, The latest update of Service Manager (2853) has been released to live. The change log for this update is as follows: New New default role called 'All Request Access' Change Request and Documents tabs now hidden from service view in Employee Portal on the desktop when there is no content to be viewed Added a new role 'All Request Access' to specifically provide access all requests in Hornbill Service Manager {CH00176311} Fix wait for Linked Request Node not working as expected {PM00176729} Pipeline and retired services not visible in the service portfolio {PM00176571} Auto tasks do not work in small window {PM00176556} Dark theme - Text not visible on service popover {PM00176553} Custom display labels in Progressive Capture form not working {PM00176495} On Hold Request reason not always mandatory when status set to mandatory {PM00176494} Request details action tab is not automatically shown in employee portal {PM00176350} Resolve action stuttering loads on request details {PM00176330} A blank timeline entry is incorrectly added to a request when an SLA escalation occurs where no actions have been configured {PM00176292} An update to the Request timeline is not posted when a linked request is removed {PM00176269} The visibility selector on the request update action is not highlighted in orange for customer updates as on other tabs {PM00176258} The visibility selector on request actions is orange regardless of visibility selected {PM00176256} Formatting of authorisation outcomes in notification email Paging issue after removing a charts from a request list view {PM00176110} No paging shown when viewing charts for a shared request list view {PM00176152} Request cancellation actions not performed if a request has tasks {PM00176151}

Hello everyone, The latest update of Hornbill Core (226) has been released to live. The change log for this update is as follows: Fix Added missing string for "Service Error"clock on user profile page doesn't display in user timezone if the viewer doesn't have visibility of their personal settings sectionerror when query new activities if user has apostrophe in nameEmployee Portal - Admin - Added missing translation strings

Hello everyone, The latest update of iBridge Content Pack (462) has been released to live. The change log for this update is as follows: Change Cloud Automations for Zendesk. Updates to the Ticket Create operation to allow for the setting of the assignment, requested by, and/or submitted by fields.

Hello everyone, The latest update of iBridge Content Pack (460) has been released to live. The change log for this update is as follows: New Cloud Automations for Microsoft Teams. Additional operations to create group chats, and add or remove members to or from existing group chats.

Hello everyone, The latest update of iBridge Content Pack (458) has been released to live. The change log for this update is as follows: Change Cloud Automations for Office 365. Updated the Create Calendar Event operations to support multi-line text in the Content input parameters

Hello everyone, The latest update of ESP (3736) has been released to live. The change log for this update is as follows: Change The reporting::reportGetDefinition operation extended to include timeZone output param as underlying reporting schedule type already supports this param

Hello everyone, The latest update of Document Manager (522) has been released to live. The change log for this update is as follows: Change update date components to new datepicker

Hello everyone, The latest update of ESP (3735) has been released to live. The change log for this update is as follows: Fix time::scheduledJobCreate does not process the timeZone parameter.With this release we fixed an issue with the ITOM free edition throwing an error when activating a Scheduled Job.