Harry Hornbill

Hello everyone, The latest update of Hornbill Core UI (2034) has been released to live. The change log for this update is as follows: Fix Preview UI - High Contrast Theme - Selected item was showing text color the same as the backgroundPreview UI - My Profile view - difficult to read in Dark ModePreview UI - When navigating from the newsfeed to a workspace with unread items immediately dismiss the unread items in the UIInteligent Capture - answers not appearing in Summary Panel until certain mandated Form Fields are answered

Hello everyone, The latest update of ESP (3811) has been released to live. The change log for this update is as follows: Fix Message inbound router log related to a message was not being deleted when a message was being deleted.

Hello everyone, The latest update of Hornbill Customer Manager (358) has been released to live. The change log for this update is as follows: Fix Contract - Unable to add an attachmentOrganisation - Attach file was throwing an exception

Hello everyone, The latest update of Hornbill Core UI (2032) has been released to live. The change log for this update is as follows: New Admin - Workflow - Ability to download/upload a workflow stageFix New UI - when navigating to a new private post from the post page, a 'you do not have access' error was being displayedDisable create new workspace button while is creating the new Workspace, to prevent more than one request in the same time.Preview UI - Email view - missing email body after displaying inbound delivery logNew UI - Mentions Counter not updated after replying to a comment with a mentionNew UI - When viewing the newsfeed you can add attachments to comments on posts if they occur on a workspace and mentions will be limited to only members in that workspaceAdmin - BPM Editor - no save prompt when closing a multiline text form with modificationsDateTime input - invalid date not showing error

Hello everyone, The latest update of iBridge Content Pack (595) has been released to live. The change log for this update is as follows: Fix Cloud Automations for ServiceNow. Fixed issues with CSM Create and Update operations where sys_id output parameters were not populated.

Hello everyone, The latest update of Service Manager (2970) has been released to live. The change log for this update is as follows: Change Update the IC Service Form to include the selected catalog id as an output param {CH00179604} Add Timezone to the IC Customer Details form {CH00179563} Added validation on unique Serial Number when importing assets with class 'Telecom' and 'Computer Peripheral' via CSV file {CH00178785} Added new option for email priority selection on request email action {CH00178765} Fix user unable to see Change Requests they're connected to in the Employee Portal {PM00179838} Showing handle instead of User Id in the member added timeline entry on the request details view. {PM00179806}

Hello everyone, The latest update of ESP (3809) has been released to live. The change log for this update is as follows: Fix Mail importer logging was not correctly sending log to mail server

Hello everyone, The latest update of Board Manager (369) has been released to live. The change log for this update is as follows: Fix When using the hide filter option the cards are not always positioned at the top of the lane

Hello everyone, The latest update of Hornbill Core (316) has been released to live. The change log for this update is as follows: Change Updated the Get User Details workflow operation to support the searching of users against their primary email address, with optional account status filtering.Fix Fixed problem where MSP users were not being included in search when adding users to teams, roles or other places where a user search/lookup is being performed.

Hello everyone, The latest update of ESP (3807) has been released to live. The change log for this update is as follows: New The activity post object now returns the activity stream typeAdded 'table' property to WebHook event payloadAdded inbound message routing/processing loggingChange admin::userProfileGetList and session::userProfileGetList allow multiple userType parametersAdded extended configuration to workspace setup related API'sFix Resolved a problem where passing an empty string value into an array in a complex type, would lead to empty string values not being correctly serialized. This was impacting reporting.The operation mail::getMessageDeliveryLog was not filtering by recipId input parameter

Hello everyone, The latest update of Service Manager (2961) has been released to live. The change log for this update is as follows: Change Service Filter on the Service Progressive Capture form {CH00178733}A new Hornbill Automation node for the business process engine to unassign the current request owner is now available under Entity->Requests->Assignment {CH00178783}Fix Unable to select impact assessment {PM00179585}

Hello everyone, The latest update of Board Manager (368) has been released to live. The change log for this update is as follows: Fix New UI - Redirect to correct post view when opening a boardmanager timeline post

Hello everyone, The latest update of Hornbill Core UI (2028) has been released to live. The change log for this update is as follows: New Preview UI - New Views: Workspace, News Feed, PostActivities - Activity edit popup - New option to notify owner when task is completed (platform build >= 3800)Change Admin - Platform Conf - Email - Routing Rules: Reworked layout slightly and added intellisense to rule expressionAdmin - Platform Conf - Mail - Routing Rules: Use select box to choose rule action instead of switches (requires server 3802).Preview UI - Activity dialog - Increased complete right columnPreview UI - Email List - Updated layout of the listUpdate SSO Profile creation to reflect the changes to the metadataFix Preview UI - "Make this my default view" was not working for new views.Admin - Intelligent Capture - incorrect link to view process from property value search popupAdmin - Webhooks: Changing entity caused js error when fetching db columns resulting in columns not being displayed in intellisense.New UI - pages continually refresh if the url contains a single quote (or other html encoded character)Activities - Fixes around themes in activity popup and activity calendar viewAdmin - BPM - Access Granted To section not showing on properties popup for users who are not administratorsActivity popup - Complete form - custom field long labels pushes complete buttons outside the formEmployee Portal - Sometimes seeing error "Widget Not available due to an error when plugging in". The workaround solution was to clear the browser cache.Resolve workspace redirection issue when clicking from notification dialog.New UI - remove visisdbility oiptions from workspace viewPreview UI - Global Search was mot changng the context for new viewAdmin - User Create - hide change password section when creating a new userAdmin - reporting - deleting a sql criteria adds an empty elementNew UI - when editing a large post or comment which has the Show More option, it isn't automatically expandedNew UI - When a user does not have a profile image, the icon image displayed in the activitystream post box was always set t U rather than the initial of the users nameSupport embedding of urls from x.com (twitter)New UI - The post more menu in the activitystream is visible on the employee portalPreview UI - Intelligent Capture - Autocomplete fields not displaying correctlyPreview UI - Custom Forms - Missalignment of radiobuttons and textPreview UI - Employee Portal - Overflow text in Catalogue ItemsPreview UI - Email view - improved detecting remote images, not showing prompt again untill browser refresh

Hello everyone, The latest update of iBridge Content Pack (594) has been released to live. The change log for this update is as follows: Change Cloud Automation Change - Google Chat Create has been updated with a new formatted ID output.

Hello everyone, The latest update of Service Manager (2957) has been released to live. The change log for this update is as follows: New Added TimeZone to the options in the Customer Section on a Request {CH00178793}Change the BPM operation 'Requests->Assets->Get All ' will also include the option to return the asset ID {CH00179509}It is now possible to include unavailable users in the Round Robin and Most Available assignment bpm operations {CH00178788}Fix unexpected business process started when raising a scheduled request against a catalog item {PM00179554}Request list shared views - Error when trying to bulk change owner {PM00179473}

Hello everyone, The latest update of ESP (3802) has been released to live. The change log for this update is as follows: New Added new email routing rule function MESSAGE_HEADER() to return the value of the header present in the email message being evaluated. For example: MESSAGE_HEADER('Message-ID') LIKE '%some.domain.com%'Change Improved Email Autoresponder rule validations and checks

Hello everyone, The latest update of Asset Import Utility (v4.2.2) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Fixed version check logic as self-update didn't always happen. Bumped to 4.2.2 instead of 4.2.1 to ensure previous relevant versions update correctly.

Hello everyone, The latest update of iBridge Content Pack (589) has been released to live. The change log for this update is as follows: New Cloud Automations for Google Chat - additional operations to add and remove members from spaces. To find out more you can find the documents surrounding the integration here.

Hello everyone, The latest update of Asset Import Utility (v4.2.0) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Features Added support for importing assets from Microsoft Intune Added support for importing assets from Cynerio Fixed Out of range issue when caching large numbers of user records See the Data Imports Guide for information regarding the new features.

Hello everyone, The latest update of Project Manager (440) has been released to live. The change log for this update is as follows: Fix Issue with new pagination not visible when it should be

Hello everyone, The latest update of Timesheet Manager (226) has been released to live. The change log for this update is as follows: Fix Issue with new pagination not visible when it should be

Hello everyone, The latest update of Hornbill Core (313) has been released to live. The change log for this update is as follows: New Hornbill Automations for the management of Simple Lists. Operations to automate the add & remove of items to/from Simple Lists.Change Remove deprecated serviceportal settingsIt is now possible within the BPM automation node for Contacts to get a contact record based on their email address (h_email_1)Fix Contact Audit Trail duplicated in list with contacts sharing logon id

Hello everyone, The latest update of Service Manager (2952) has been released to live. The change log for this update is as follows: New Added timeline to the service view {CH00178766}the ability to automatically create requests based on a defined schedule {CH00178764}Change Show Resolution Text in Employee Portal if the Timeline visibility is set to Customer {CH00178787}Fix unable to paste multiple screenshots when raising a new request {PM00179390}

Hello everyone, The latest update of Project Manager (439) has been released to live. The change log for this update is as follows: Change Upgraded pagination component

Hello everyone, The latest update of Timesheet Manager (225) has been released to live. The change log for this update is as follows: Change Upgraded pagination component