Harry Hornbill

Hello everyone, The latest update of Timesheet Manager (225) has been released to live. The change log for this update is as follows: Change Upgraded pagination component

Hello everyone, The latest update of ESP (3800) has been released to live. The change log for this update is as follows: New Added option to send the owner of a task a notification of task completion, if the owner is not the actor completing the taskFix Updated default auto sequence for sysPortalLogonId to make sure there are no duplicates when sequence gets reset

Hello everyone, The latest update of Hornbill Core UI (2012) has been released to live. The change log for this update is as follows: New Activities - Edit popup - Is possible to change ownership now (action limited to activity owner)Preview UI - Added New AI Assist FeatureNew UI - Added support for opengraph embeds to activitystream (requires server 3799)Change Improve error message when login can't load configurationFix Accessibility - Top Nave Bar for Basic Users - Added Option to navigate via keyboardActivity create/edit popup - Assign to - Showing team when role was selectedPreview UI - Improved WCGA focus readability for search dropdownAccessibility - Manage My Profile - Added labels to the change/delete image buttonsNew UI - Organization Global search not workingUI Preview - Email list in wrong order on first open[Accessibility] DateTime Input - Added ARIA attribute to iconsNew UI - Improve attachments list presentation when adding file attachments to conversations or activitystreamsAdmin: Platform Conf - Accounts - User Detail: (Preview Mode) The users profile image right hand pane not wrapping in timeUI Preview - change visibiity of timeline post not working

Hello everyone, The latest update of Service Manager (2949) has been released to live. The change log for this update is as follows: New Added new bpm operation suspend wait for connection {CH00178767}Change Added additional Custom Fields on the Request Table {CH00178711}the BPM operation 'Requests->Access Control->Lock/Unlock Actions' now includes an option to Lock/Unlock All actions {CH00178786}"Respond by" time is now visible on the portals {CH00178758}request view expanded to use the full screen widthadd last updated column to customer portal request list {CH00178759}its now possible to get informations about an asset via the BPM operations 'Entity->Assets->Get Asset Information' {CH00178775}Fix Service subscribers - Search includes already subscribed organisations {PM00179160}getTeamInformation bpm operation outputs returning null values (PM00179218)autoresponder operation 'Raise new request' fails sending email confirmation {PM00179183}Service Portfolio - Service Levels not readable in Dark Mode {PM00178113}IC Fields not being populated with correct information {PM00178566}

Hello everyone, The latest update of Board Manager (364) has been released to live. The change log for this update is as follows: New Added ability to sort lanes by title, creation date, and entered on dateChange New UI - add the add to Board option to the email view in the new UI

Hello everyone, The latest update of iBridge Content Pack (580) has been released to live. The change log for this update is as follows: New Cloud Automations for Aha! - new operations to manage Ideas Portal Users from Hornbill Workflows.

Hello everyone, The latest update of iBridge Content Pack (579) has been released to live. The change log for this update is as follows: Change Cloud Automations for Azure AI. Updated operations to support changes to the Azure language analysis APIs.

Hello everyone, The latest update of Customer Portal (120) has been released to live. The change log for this update is as follows: Change Login page is shown on same URL as main app and no longer redirected to

Hello everyone, The latest update of ESP (3798) has been released to live. The change log for this update is as follows: New Added admin operation (admin::guest2faAuthenticatorDeregister) to allow deregistration of authenticator app for guest accountsFix Default working time validation is now more forgiving of format variations that are still valid

Hello everyone, The latest update of Host Controller (2933) has been released to live. The change log for this update is as follows: Fix Added exclusions for specific IP addresses required because of private address NAT and internal traffic.

Hello everyone, The latest update of Hornbill Core UI (2004) has been released to live. The change log for this update is as follows: Fix Preview UI - Forms in Accordions - Improved font size of headersAdmin: App - Workflow/IC - Lists: Remember the selected 'state' filter selection (uses browser to store setting)Admin: Platform Conf - Org Structure: Make "function" type group behave like other group types where you can assign basic users.Preview UI - Email View - Email view not showing recipientsInteliggent Capture - Some mandatory fields were missing red colour borderAdmin: Platform Conf - Data - Profiles: Editor tree items are not indented (UI Preview Mode)

Hello everyone, The latest update of Hornbill Mobile Catalog (210) has been released to live. The change log for this update is as follows: Change Internally changes for compatibility with upcoming server releasesFix Embedded youtube videos was not playing in FAQ and activity stream

Hello everyone, The latest update of Hornbill Core UI (2001) has been released to live. The change log for this update is as follows: Change Preview UI - Email View - Improved colors in Dark theme by inverting them except the imagesPreview UI - Emails View - Improved Layout to be able to see more content in the extended email listFix Preview UI - Email Composer - Dark Theme - Improved user selector colorsPreview UI - Email View - Download Images prompt was dismissed for all emails when clicked for one

Hello everyone, The latest update of Hornbill Customer Manager (354) has been released to live. The change log for this update is as follows: Change Add plugin for new email viewInternal change for compatiblity with new server releases

Hello everyone, The latest update of Hornbill Core UI (1990) has been released to live. The change log for this update is as follows: New Preview of new Hornbill UI Change Admin - Accounts - Guest Accounts: Added ability to edit basic guest account data Admin - Business Process: Please note that "business process" terminology will be changed to "Workflow". Admin - Email - Routing Rules: Modified operation (flowcode) list to display flowcode title (requires server 3789) Fix Admin - Workflow - Editor: if workflow editor is runs without app context it can't find workflow record. Added some checks to try work out app based on url without appid. URL query params are not retained after login Admin - Styling: Admin style was breaking service manager administration view for "Request Settings"

Hello everyone, The latest update of iBridge Content Pack (569) has been released to live. The change log for this update is as follows: New Cloud Automations for Microsoft Defender. A collection of operations to allow management of incidents and alerts.

Hello everyone, The latest update of iBridge Content Pack (568) has been released to live. The change log for this update is as follows: New Cloud Automations for Hornbill to Hornbill instance integration. Operations to automate the management of Simple List items.

Hello everyone, The latest update of Service Manager (2934) has been released to live. The change log for this update is as follows: New Additional Intelligent Capture data providers. (co-worker by logon id, countries, languages) {CH00178831}Log/Update Autoresponder Operation {CH00178757}Change Added Feedback Column on Request List {CH00178756}Information on Asset Fields available on asset form {CH00178773}Display Asset Class on New Asset form once Asset Type selected {CH00178772}Fix Threshold matrix not updated when changing selected Assessment in administration {PM00178698}Removing a board member not working as expected in some scenario {PM00179001}Only teams with 'active' users enabled for assignment are candidates for request assignment {PM00178961}Intelligent Capture Sites search form pagination is not shown for Company Sites tab {PM00178954}unable to unset the External Reference No from a request {PM00178531}Additional fix for requests using a BPM containing the Update Service Level node failing to correctly recreate events when change is actioned by a basic user {PM00178880}SLA Pause on Resolution functionality does not update and mark resolution as expected {PM00178854}Requests using a BPM containing the Update Service Level node may fail when change is actioned by a basic user {PM00178850}Inconsistent behaviour of summary & description text in intelligent capture {PM00178848}Fixed following issue "Adding multiple authorisers individually only generates one activity" {PM00178582}

Hello everyone, The latest update of ESP (3792) has been released to live. The change log for this update is as follows: Fix Passport login failed to validate because passport data were not correctly encoded

Hello everyone, The latest update of ITOM (76) has been released to live. The change log for this update is as follows: Change With this release we now use the new Hornbill DatePicker when scheduling a jobFix Runbooks: runbook process not loading in editor

Hello everyone, The latest update of Hornbill Core (294) has been released to live. The change log for this update is as follows: Change Workflow - Hornbill Automation - String Utilities - Replace: added support to replace with a space by setting replace string to {{space}}Workflow - Hornbill Automation - String Utilities - Replace: added support to replace space by setting search string to {{space}}Renamed "business process" translatable string to "Workflow"

Hello everyone, The latest update of ESP (3791) has been released to live. The change log for this update is as follows: New Extended APIKEY rules to include rules for controlling access to WebDAV operationsChange Updated passport login to use instance/userid as the unique identifier for a passport user

Hello everyone, The latest update of ESP (3789) has been released to live. The change log for this update is as follows: Change Extended activity::workspaceGetInfo operation to include workspace members countExtended mailadmin::routingRuleGetFlowcodeOperationList operation to include name, title and description for the FlowCodes

Hello everyone, The latest update of Hornbill Core UI (1974) has been released to live. The change log for this update is as follows: Change Basic User is now allowed to change its own languageAdmin - Platform Conf: Add support for MSP user typeFix Admin - Workflow - BPM Editor: When cloud automation node is missing methodName it causes error.When urls are wrapped in angular brackets the url parser adds the trailing bracket to the generated linkActivity popup - Complete form - Custom fields, formatting issue with long field descriptionUser Profile: Missing regional and authentication navigation links on basic user profile.

Hello everyone, The latest update of iBridge Content Pack (551) has been released to live. The change log for this update is as follows: Change Cloud Automations for Hornbill Collaboration - updated the Post To Workspace operation to support multiline content