Harry Hornbill

Hello everyone, The latest update of ESP (3823) has been released to live. The change log for this update is as follows: Change The reporting::measureGetList operation has been updated to return user's extended detailsFix Resolved issue with API for Oauth operations returning an error when trying to connect

Hello everyone, The latest update of ESP (3819) has been released to live. The change log for this update is as follows: New AI Assist completion API's now support result streaming

Hello everyone, The latest update of ESP (3818) has been released to live. The change log for this update is as follows: Change AI Assist is now using a newer GPT3.5-instruction turbo modelProfile Codes are now related to individual applications, facilitating improvements to the UI/UX for configuration of profile codes.The data::profileCodeGetList API now includes the description (where available) for each profile code.

Hello everyone, The latest update of ESP (3816) has been released to live. The change log for this update is as follows: Change data::getUserList is limited to returning a maximum of 250 records in a single invocationdata::getUserList now supports pagingFix The SSO Profile expiry reminder message included a link to the old admin tool, this has been updated to the new admin URL

Hello everyone, The latest update of Document Manager (537) has been released to live. The change log for this update is as follows: Fix when uploading SVG files its possible for them to be opened in the html editor which is not able to deal with them

Hello everyone, The latest update of Hornbill Core UI (2059) has been released to live. The change log for this update is as follows: New Intelligent Capture provides a list of invalid nodesFix Preview UI - Organisations View - If custom field is type Date and the value is NULL it won't display the list.Employee Portal - Not properly visible in dark and high contrast theme (mainly in Preview UI)Reduce unecessary calls to loading the workspace listAdmin - Intelligent Capture: Dragging the mouse to select nodes is offset below mouse positionAdmin - PCF Editor: url error loading multiline dialog.Admin - Reports - Schedule: Enterprise users without keysafe rights no longer shown error when loading a reportPreview UI - Workspace List counters not always updatingPreview UI - Intelligent Capture - Checkboxes not aligned to their labelsAdmin search results displayed off screen on small screensReselecting Application in admin navigation removes application specific menu items

Hello everyone, The latest update of Service Manager (2984) has been released to live. The change log for this update is as follows: New Added Urgency Assessments definition to provide a way to create questions to automatically assess the urgency of a request. {CH00179732}Change Request access to requests {CH00178834}Fix Target marked outside of resolution time when using pause on resolution functionality {PM00180296}the catalog name is not saved when logging a scheduled request {PM00180253}Raising request from email - Co-worker form does not get populated from email address {PM00180193}List of profile assets not returning the expected results in some scenarios {PM00180137}Fixed empty custom date fields are incorrectly displayed in request print view as 1/1/1970 {PM00180041}Apply email to a request with no right to access {PM00179851}

Hello everyone, The latest update of Asset Import Utility (v4.3.1) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Changes Added ShareType to SharedWith section for Database data sources, to allow assets to be shared with data types other than Users. Updated crypto and net modules to the latest builds.

Hello everyone, The latest update of Asset Import Utility (v4.3.0) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Features Added support for additional client-side filtering to be applied to Cynerio, Intune and Google Workspace asset imports. Added support for Shared With assets feature, to manage assets that are shared between users. Fixed Built with goApiLib v1.3.0, to work around nil value transport edge case that can cause utility to panic.

Hello everyone, The latest update of ESP (3815) has been released to live. The change log for this update is as follows: Change Improved logging when batch processing messagesFix library::imageShareGetList does not return correct privilege levellibrary::tagSearch is returning an incorrect parameter validation error

Hello everyone, The latest update of User Import - Azure Utility (v4.2.0) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Handled panic when HTTP transport for proxy use is nil Fixed version check logic as self-update didn't always happen Changed Additional debugging output for when HTTP issues are returned Replaced deprecated ioutil with io

Hello everyone, The latest update of Board Manager (379) has been released to live. The change log for this update is as follows: New Board Templates -Allow templates to be created from boards which allow the setting up of that boards configuration, lanes, tags, shares, and automations in a new board easilyFix Card Update BPM operation fails if the update makes no changes to the card

Hello everyone, The latest update of Document Manager (530) has been released to live. The change log for this update is as follows: Change When using the Change Ownership feature in the admin section, can filter the libraries listFix Accessibility improvementsemployee portal background incorrectly applying to the document list

Hello everyone, The latest update of ESP (3814) has been released to live. The change log for this update is as follows: Fix The workflow rename operation failed when container reference column was populated with NULL

Hello everyone, The latest update of Service Manager (2973) has been released to live. The change log for this update is as follows: New Adding support for wiki toolbar to request view in Preview UI {CH00179909}Change Progressive Capture Customer Search form - Option to include archived users {CH00179697}Record date of customer feedback provided against a request for use in reporting {CH00178789}New button to the right hand summary section on a request for a one-click option to assign the request to the session user {CH00179882}a new BPM operation to get information about the user that raised the request is now available {CH00178770}Fix Child requests created from system actions e.g. autoresponder do not have a workflow process generated {PM00180001}the BPM operation to add a request member is not working as expected in the context of a basic user {PM00179913}BPM operation to update the request customer not working as expected in the context of a Basic User {PM00179870}Unable to Specify Recipients when attempting to configure an email reminder {PM00178942}

Hello everyone, The latest update of Live Chat (193) has been released to live. The change log for this update is as follows: Fix Unable to accept a new chat session as a msp user

Hello everyone, The latest update of Host Controller (2934) has been released to live. The change log for this update is as follows: New Added CRC32 check to FSDB file for integrity checks

Hello everyone, The latest update of Hornbill Core UI (2034) has been released to live. The change log for this update is as follows: Fix Preview UI - High Contrast Theme - Selected item was showing text color the same as the backgroundPreview UI - My Profile view - difficult to read in Dark ModePreview UI - When navigating from the newsfeed to a workspace with unread items immediately dismiss the unread items in the UIInteligent Capture - answers not appearing in Summary Panel until certain mandated Form Fields are answered

Hello everyone, The latest update of ESP (3811) has been released to live. The change log for this update is as follows: Fix Message inbound router log related to a message was not being deleted when a message was being deleted.

Hello everyone, The latest update of Hornbill Customer Manager (358) has been released to live. The change log for this update is as follows: Fix Contract - Unable to add an attachmentOrganisation - Attach file was throwing an exception

Hello everyone, The latest update of Hornbill Core UI (2032) has been released to live. The change log for this update is as follows: New Admin - Workflow - Ability to download/upload a workflow stageFix New UI - when navigating to a new private post from the post page, a 'you do not have access' error was being displayedDisable create new workspace button while is creating the new Workspace, to prevent more than one request in the same time.Preview UI - Email view - missing email body after displaying inbound delivery logNew UI - Mentions Counter not updated after replying to a comment with a mentionNew UI - When viewing the newsfeed you can add attachments to comments on posts if they occur on a workspace and mentions will be limited to only members in that workspaceAdmin - BPM Editor - no save prompt when closing a multiline text form with modificationsDateTime input - invalid date not showing error

Hello everyone, The latest update of iBridge Content Pack (595) has been released to live. The change log for this update is as follows: Fix Cloud Automations for ServiceNow. Fixed issues with CSM Create and Update operations where sys_id output parameters were not populated.

Hello everyone, The latest update of Service Manager (2970) has been released to live. The change log for this update is as follows: Change Update the IC Service Form to include the selected catalog id as an output param {CH00179604} Add Timezone to the IC Customer Details form {CH00179563} Added validation on unique Serial Number when importing assets with class 'Telecom' and 'Computer Peripheral' via CSV file {CH00178785} Added new option for email priority selection on request email action {CH00178765} Fix user unable to see Change Requests they're connected to in the Employee Portal {PM00179838} Showing handle instead of User Id in the member added timeline entry on the request details view. {PM00179806}

Hello everyone, The latest update of ESP (3809) has been released to live. The change log for this update is as follows: Fix Mail importer logging was not correctly sending log to mail server

Hello everyone, The latest update of Board Manager (369) has been released to live. The change log for this update is as follows: Fix When using the hide filter option the cards are not always positioned at the top of the lane