Harry Hornbill

Hello Everyone The latest build of Hornbill ESP (3480) has been released to live. Change Log for this release are as follows: New Advanced Analytics Measures are now configurable to work with specific time zones, other that UTCChange The document list operation now supports an order by on review dateFix The activity::conversationGetList operation when using paging it doesn't always return all the participants in the conversationsThe report output was not correctly formatted when reporting column option RAW was checked

Hello Everyone The latest build of Hornbill iBridge Content Pack (217) has been released to live. Change Log for this release are as follows: Change Cloud Automations for BeyondTrust Remote Support - Generate Session Key. Catered for a returned error edge case.

Hello Everyone The latest build of Hornbill iBridge Content Pack (216) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Beyond Trust Remote Support - Generate Session Key. Improved error handling.Fix Cloud Automations for Beyond Trust Remote Support - Generate Session Key. Fixed issue where session was not generated when no skills were provided.

Hello Everyone The latest build of Hornbill Configuration Manager (63) has been released to live. Change Log for this release are as follows: Change To simplify the management and use of the Configuration Manager app, we have merged it together with the Service Manager app. Users that had access to Configuration Manager will now find the menu option under the Service Manager app menu. The Configuration Manager app is no longer accessible from the main menu.

Hello Everyone The latest build of Service Manager (2241) has been released to live. Change Log for this release are as follows: New The display fields for the 'Site Details' Progressive Capture form can now be configured through the editor in the Admin Tool. - See more on the wiki https://wiki.hornbill.com/index.php?title=Progressive_Capture_WorkflowA connection's response to a Request via the Employee Portal can now process the sub-status change. This behaviour can be controlled via the "guest.servicemanager.portal.request.connectionResponseCanChangeSubStatus" application setting. By default, this setting is disabled.An email can now be sent to CC or BCC recipients without a To recipient in the email action in the Request details. - See more on the wiki https://wiki.hornbill.com/index.php?title=Email_Action_ItemChange In the Employee Portal, the Knowledge pop-up displayed FAQs for other services when raising a request in the context of a service. We have now corrected this behaviour to unify the experience with the Customer Portal and main app. {PM00167216}In order for the menus to better reflect the available apps and their features in Hornbill, we have moved the Asset Management and Configuration Manager menu options from the main menu to new menu items under the Service Manager app. This is detailed in the Harry Hornbill Notice. - See more on the wiki https://wiki.hornbill.com/index.php?title=Asset_ManagementExtended 'Requests > Get Request Information > Request Details' Hornbill Automation to return the closed by and resolved by user Id.Extended 'Requests > Log Request > Log New Problem' Hornbill Automation to set a Catalog Item.Extended 'Requests > Log Request > Log New Change' Hornbill Automation to set a Change Type.Fix Selected Co-worker is not retained when switching catalog via the Knowledge Centre. {PM00167457}Date formats on the assets list are inconsistent. {PM00167248}No timeline entry when task completed with custom outcomes. {PM00167510}Not able to update the Supplier Id attribute in an Asset. {PM00167460}Date formats on the assets list are inconsistent. {PM00167248, PM00167249}Display issue in the widget My requests in Employee Portal. {PM00166861}Unable to filter the 'Owned By' attribute by a basic user in the Assets list. {PM00167554}Date picker value is shown as null in the Questions section.Data from the custom fields are not included in the Requests list export. {PM00167532}

Hello Everyone The latest build of Hornbill iBridge Content Pack (215) has been released to live. Change Log for this release are as follows: Fix Cloud Automations for BeyondTrust Remote Support - fixed issue in Generate Session Key operation when Expires property is not returned by the BeyondTrust API

Hello Everyone The latest build of Board Manager (180) has been released to live. Change Log for this release are as follows: Fix incorrect style used in some places

Hello Everyone The latest build of Document Manager (461) has been released to live. Change Log for this release are as follows: Fix display issue on documentmanager list if servicemanager was not installedCannot reassign document ownership in the admin tool

Hello Everyone The latest build of Hornbill Core (97) has been released to live. Change Log for this release are as follows: New Employee Portal - searchService is capable of filtering by Service IDFix progressive capture pick list query could only be run by users and should also allow guests as it is used in guest portals.Basic user was not able to update it regional settingsCustomer search query not finding all users when search using first and last nameHarry Hornbill Welcome Message notice typo.Hornbill Automations for Hornbill Collaboration - Organizations > Email Primary Contact mailbox input parameter returned an error when trying to set a value.

Hello Everyone The latest build of Hornbill Customer Manager (309) has been released to live. Change Log for this release are as follows: Change Internal change to ensure compatibility with upcoming releases

Hello Everyone The latest build of Hornbill SIS (3372) has been released to live. Change Log for this release are as follows: New Support for discovering Apple desktop computersChange The package source is now using the new secure-conetnt endpoint for package downloadsRemoved the "experimental" designation for ITOM settings. All settings that were previously "experimental.itom." are now "itom.". Note that this is purely a name change. All ITOM settings continue to operate in the same way as previously.Improved support for discovering systems running SolarisReduced the logging volume when running discovery against large networksReduction in overall discovery time when scanning large networksFix Fixed issues where jobs for Linux and its variant are either not running or not being logged.Fixed an issue with the sis updater trigger which was getting a broken url and preventing to update sis.Corrected discovery of Windows computers with names longer than 15 charactersCorrected discovered CPU count for Windows systems

Hello Everyone The latest build of Supplier Manager (181) has been released to live. Change Log for this release are as follows: Change UI ImprovementsFix Unable to create new supplier due to case sensitivity on file names

Hello Everyone The latest build of Hornbill iBridge Content Pack (214) has been released to live. Change Log for this release are as follows: Fix Cloud Automations for Technology Forge TF Cloud - improved error handling when no siteCode or siteDesc input parameter is provided in the Get Site ID operation.

Hello Everyone The latest build of Hornbill Timesheet Manager (164) has been released to live. Change Log for this release are as follows: Change Minor UI updates

Hello Everyone The latest build of Hornbill Admin Tool (1377) has been released to live. Change Log for this release are as follows: Change system - email - templates: use new mail.client.defaultFontSize for mail template editor.Apps - Reporting - Editor: When on Schedule tab refresh schedule info every 2 minutes. Useful when testing schedule and need to see the status change from running to expired.remove feature: system - data - manage indexes view.app - adv analytics - measures: added support for measure timezone settings (requires server build 3478)Fix app - entity viewer: when in db schema mode the print button doesn't work.

Hello Everyone The latest build of Hornbill ITOM Content Pack (36) has been released to live. Change Log for this release are as follows: Change IT Automations for Windows Management. Updated the Set Execution Policy operation to better handle security errors

Hello Everyone The latest build of Hornbill ESP (3477) has been released to live. Change Log for this release are as follows: Fix The operation session::getSystemLicenseInfo now correctly returns the build date/time instead of the current date/timeFailed to populate the title for the post when posting an image for the workspace or an entity activity stream types

Hello Everyone The latest build of Hornbill ITOM Content Pack (35) has been released to live. Change Log for this release are as follows: Change IT Automations, Windows Management. Extended debugging output from the Set Execution Policy operation.

Hello Everyone The latest build of Hornbill ITOM Content Pack (34) has been released to live. Change Log for this release are as follows: Fix IT Automations - Windows Management. Fixed an issue in the Set Execution Policy operation where failures may not be reported back to the job.

Hello Everyone The latest build of Hornbill iBridge Content Pack (213) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Microsoft Office 365. Updated Create Calendar Event operation to support Group Calendars.

Hello Everyone The latest build of Hornbill Admin Tool (1368) has been released to live. Change Log for this release are as follows: Change system - security - network rules: change success and failure of ip test message.Fix app - reporting - report editor: save button disabled behaviour when working on report that has schedulesystem - email - templates: do template copying client side as server method not workingEmail - Template: Fixed an issue preventing to create new email templates.workflow - bpm - editor: Hornbill Automation - when flowcode param is a stored query data picker set the app context to that of the selected flowcode not the Application selected in propertysheet.Error message incorrectly displayed occasionally when not logged in

Hello Everyone The latest build of Service Manager (2223) has been released to live. Change Log for this release are as follows: New We have added a new feature to include Urgency as part of assessing the importance of a Request. What was the "Escalation" action on a Request, has been renamed "Assessment" which includes Priority, Impact, and now Urgency. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Assessments Change Description is now included for each attachment in the selector pop-up when sending an email from a Request. Fix Sub-group subscription is not considered when raising a Request via the Employee Portal. {PM00167339} Asset details form in Progressive Capture only shows 5 items under the "My Assets" tab. {PM00166782} Error when downloading an Asset template. {PM00167239} Organisation's Requests section Requests in organisation Request section belong to a different organisation. {PM00167185} When exporting from the Request list, the "Category" value shows the last element only. {PM00167145} Handle the error caused by the cancelling of the existing process when updating a Request's service. {PM00167107} Connection is not able to view a Request that has no customer in the Employee Portal. {PM00166940} Timeline entry in a Request does not show a translated task custom field. {PM00166928} Selected site in Progressive Capture is overwritten by the user's default site in the Employee Portal. {PM00166738}

Hello Everyone The latest build of Hornbill iBridge Content Pack (212) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Nexmo - renamed to Vonage, as per the Nexmo to Vonage rebrand

Hello Everyone The latest build of Hornbill iBridge Content Pack (211) has been released to live. Change Log for this release are as follows: Fix Cloud Automations for Microsoft Azure Users - Password Reset. Corrected issue in documentation.

Hello Everyone The latest build of Hornbill ESP (3475) has been released to live. Change Log for this release are as follows: Change Extended automation::packageGetInfo to include a content access token. Also marked contentID as deprecated in docsExtended automation::packageGetInfo to include a content access token. Also marked contentID as deprecated in docsFix This fixes the issue where the SMTP OAuth2 authentication fails because the username is not being provided.This fixes the issue where the cleanup, initiated by XMLMC API data::entityAttachCleanup, takes up a long time or gets cancelled as the database query is taking too long. The fix involves reimplementing the SQL query to just retrieving the entries in the h_cafs_ext_details table and determining in the platform code which DB entries to remove and which CAFS items in the filesystem to delete.