Harry Hornbill

Hello everyone, The latest update of Board Manager (199) has been released to live. The change log for this update is as follows: Change restyle boardmanager to match better the overall look and feel of hornbill

Hello everyone, The latest update of Hornbill ESP (3517) has been released to live. The change log for this update is as follows: New Added API bpm::externalApprovalForceComplete which facilitates a business process manager user to force the completion of an external approval in order to move the process on without waiting for the external approver to action the requestChange The archiving user operation now deletes all the APIs keys associated to that user

Hello everyone, The latest update of Hornbill Customer Manager (315) has been released to live. The change log for this update is as follows: Change Internal change for compatibility with latest platform release Changed Application Name - Removed ''Hornbill''

Hello everyone, The latest update of Hornbill ITOM Content Pack (44) has been released to live. The change log for this update is as follows: Fix IT Automations for Active Directory Group Management - fixed issue with the Add Group operation, which would fail when the optional GroupServer input parameter was populated.

Hello everyone, The latest update of Live Chat (136) has been released to live. The change log for this update is as follows: Change Removal of unused & deprecated relationships from chat sessions entities

Hello everyone, The latest update of Timesheet Manager (180) has been released to live. The change log for this update is as follows: Fix Opening the right hand panel caused the browser tab title to change

Hello everyone, The latest update of Hornbill Core (114) has been released to live. The change log for this update is as follows: Change Backend changes for application updatesFix Contacts and Orgs list - Total count was coming with decimal places

Hello everyone, The latest update of Hornbill Core UI (1514) has been released to live. The change log for this update is as follows: New Added ability to rearrange custom buttons using drag and dropChange Emails View - Improved Style and User ExperienceMailboxes View - Added keyboard support using Tab to navigate through messagesCache translations strings in browser to improve load timesEmployee Portal - Raise New Request - Added description if definedContacts and Orgs List - Updated style when no results foundEmployee Portal - Service View - Service Request list now shows the description as tooltip if is too longFix Post page doesn't display properly when timesheet manager RHS widget is openFormatting/Line breaks are not respected on external authorisation emailsPerformance improvement when changing workspace filters on workspace list pageWhen mentioning people in private workspaces, only allow members who belong to that workspace to be mentionedEmploye Portal - Service View - Throwing error if unable to load data like FAQs or Known IssuesEmployee Portal - Services Widget - When Service Request list was shown and text was too long the layout did not look goodEmployee Portal - Post Widget - Issue with layout when media object is displayedEmployee Portal - Links Widget - No margins between links if is the only widget in the page ( https://community.hornbill.com/topic/21126-preview-ui/?do=findComment&comment=101458 )

Hello everyone, The latest update of Hornbill Admin Tool (1433) has been released to live. The change log for this update is as follows: New System - Users & Accounts - Sites: Upload Sites - added ability to specify site manager, engineer, regional manager and area manager as part of site import.ITOM - Job Queue - Asset Import Job: We enabled the feature to import ITOM Inventory to Asset Manager, now you can create an Asset Import Job through the Job Queue or Job Schedule viewITOM - Job Queue - New Discovery Job: Now the default protocol is 'Auto'ITOM - Job Queue - Job Info: Now you can easily go to the bpm/runbook that triggered the job from the job info view by clicking on the link on 'BPM Trigger'ITOM - Packages - Text Editor: Now you can choose the end of line (LS-CR/LS) for the fileChange System - Users & Accounts - Sites: Added site manager, engineer, regional manager and area manager fields to site record view.Apps - Workflow: BPM and PCF active state list box filter changed to support user setting so will be remembered when refreshing browser.Prompt users with old SSO metadata configuration to updateITOM - Job Creation: Now when creating/scheduling a job we display only the paired sis servers, and we show the status (online/offline)App - Advanced Analytics - Measures: Added ability to suspended/pause a measure(s) data sampling cycle.system - user & guest access - users: on delete, suspen or archive on "admin" user double confirm action.ITOM - Job Queue - Job Info: We added a button to hide/show unused params for package jobs to make them easier to readITOM - Packages - Package Creator: Remove Vendor ID since was a redundant fieldFix System - User & Guest Access - Users: User manager search box excluding other userid's that contains same value as current userid.Apps - Workflow - BPM - Executed Processes: When cancelling live process from info dialog prompt for confirmation.Workflow - bpm/pcf publishing forms: If userid is long the edit/notes/view version buttons on forms are pushed off to the side and cannot be usedITOM - Job Scheduling: When scheduling a job in the past, error message was only showing date and not timeITOM - Job Queue - Job Info - Asset Import: Now when loading an Asset Import Job we format the import options values with a comprehensive value.ITOM - Job Queue - Job Creation - Asset Import: No cant add more config lines until completing previous onesITOM - Job Queue - Job Creation - Asset Import: Now Name marked as mandatoryITOM - Job Creation - Asset Import: Now we wilter the assets for the relevant onesITOM - Asset Import - Job Creation: Fix a bug allowing to create jobs without configITOM - Job Creation - Input Parameters: Long names where being cutITOM - SIS Integrations - Re Create: Fixed a bug preventing to recreate an expired sis integrationGeneral: Navigation breadcrumb sometimes does not resolve application name after refresh.ITOM - Job Queue - Job Info: Fixes an issue not showing the sis target when a group was selected, now we show the name of the group and the actual sis usedITOM - Inventory Viewer: Fixed some wrong iconsITOM - Site Integration Services: Fixed an issue with the service build popup saying build out of date when it wasn'tITOM - Job Queue - Job Info: We've removed the output params from a parent job info view since these are specific for child/single jobsITOM - Runbooks - IT Automation Node: Now waiting for completion defaults to trueReporting: Fixed an issue creating a bad api requestITOM - Runbooks - IT Automation node: Fixed a bug when changing sis targets was blanking the device target. Plus now target machine is mandatoryITOM - Runbooks - IT Automation node: Fixed a bug when setting boolean parameters was failing and True value was coming insteadITOM - Packages - Package Creator: Now you can open files without extension in the built-in editorITOM - Packages - Package Creator: Now you can create files without extension (*nix mostly)ITOM - Packages - Package Creator - Operations: Now you can select a cmd file from a Windows Batch Script operation typeITOM - Job Queue - Job Creation: Fixed a bug when switching sis targets was blanking the inventory targetITOM - Job Queue: The target column was ordering incorrectlyITOM - Job Queue: Awol status was showing the wrong colourITOM - Job Schedule: Fixed an issue showing next date '1970-01-01' for completed jobssystem - User & Guess Access - Users: User account api key expiry date not being set correctly.System - Email - Shared Mailboxes: fix issue with inbound mail service popup decoding passwordreporting - reports - editor: report schedule status timer still runs after leaving report editor.

Hello everyone, The latest update of Hornbill ESP (3516) has been released to live. The change log for this update is as follows: Change Added check to ensure that mail::getMessage throws a hard error if a message is encountered that does not include any recipientsThe email approval notification timestamp now uses local timezone (system.regionalSettings.timezone system setting) for formatting

Hello everyone, The latest update of Hornbill ITOM Content Pack (43) has been released to live. The change log for this update is as follows: Change IT Automations for Active Directory User & Group Management - Changed purpose to "Managing Active Directory".IT Automations for Active Directory User Management - Updated password fields definition.

Hello everyone, The latest update of Service Manager (2341) has been released to live. The change log for this update is as follows: Fix Chart displays incorrect data when the filter includes the condition 'Last Updated By Type'. {PM00168876}Asset is not linked to a customer via 'Request > Assets >Add Customer Assets' Hornbill Automation when the handle is different from the user's name. {PM00168681}Sharing assets with a user with a long name causes display issues {PM00168726}Link customer's owned assets to request via BPM failing to find assets {PM00168681}Issue with FAQs where if there is more than 1 image only the first 1 is displayed on portals / knowledge {PM00168879}

Hello everyone, The latest update of Hornbill ITOM Content Pack (42) has been released to live. The change log for this update is as follows: New IT Automations for Linux Group Management - a collection of operations that allow for the management of Linux groups. See the Hornbill Wiki for more information. IT Automations for Exchange Server Mailbox Management - a collection of operations to manage mailboxes on on-premise installations of Exchange Server 2016 or above. See the Hornbill Wiki for more information. IT Automations for DNF Package Manager - a collection of operations that install, update, and removes packages on RPM-based Linux distributions. Also provided are operations to facilitate features such as cache cleansing, auto package removal, and upgrade all packages. See the Hornbill Wiki for more information. IT Automations for Linux User Management - a collection of operations to manage Linux user accounts. See the Hornbill Wiki for more information. Fix IT Automations - fixed some minor metadata issues across a number of packages. ITOM Automations for Linux Management - fixed package library issue with Service Management (systemd) package

Hello everyone, The latest update of Hornbill ESP (3515) has been released to live. The change log for this update is as follows: Change Added purging option (emails.purgeSentItemsAfter) to delete messages older than a certain age (Default 240 months and maximum allowed up to 240 months) in the Sent Items folderUpdated autoUpdate.maintenanceWindow default value to 05:00-06:00 and also updated description to clarify that this setting does not apply to any UI based releases i.e. admin/user/portalsFix fixed a bug in ITOM failing scheduled Asset Import Jobs

Hello everyone, The latest update of Hornbill Timesheet Manager (178) has been released to live. The change log for this update is as follows: Change Removed left and right margins on timesheet view to make it display full screen. This allows more room for co-worker and team names.

Hello everyone, The latest update of Live Chat (135) has been released to live. The change log for this update is as follows: Change Internal change to ensure compatibility with future releases of core

Hello everyone, The latest update of Hornbill Service Portal (19) has been released to live. The change log for this update is as follows: Fix redirects to specific employee portal pages not occurring when the user has not logged in

Hello everyone, The latest update of Hornbill iBridge Content Pack (223) has been released to live. The change log for this update is as follows: Change Cloud Automations for Datto Autotask PSA - Marked some input parameters as mandatory.

Hello everyone, The latest update of Hornbill iBridge Content Pack (222) has been released to live. The change log for this update is as follows: New Cloud Automations for Datto Autotask PSA. Create, update and add notes against tickets in Autotask PSA. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Hornbill iBridge Content Pack (221) has been released to live. The change log for this update is as follows: Change Cloud Automations for Azure Groups - improved error reporting when Azure AD user object does not contain an ID property

Hello everyone, The latest update of Hornbill ESP (3511) has been released to live. The change log for this update is as follows: Fix The password expiry checks were not correctly enforced for basic user account type Fixed a problem with the admin:ssoSaml20IdpDecode operation that would not correctly handle a non-default namespace on the top-level EntityDescriptor

Hello everyone, The latest update of Live Chat (133) has been released to live. The change log for this update is as follows: Change Update location of default Harry Hornbill imageFix Agent needed to scroll to message entry on chat window in new Hornbill UI

Hello everyone, The latest update of Hornbill Core (108) has been released to live. The change log for this update is as follows: Change Domains List is returning info of new flag Visible in NavUpdated Hornbill AddressFix Updates to roles were not consistently applied on application update

Hello everyone, The latest update of Hornbill ESP (3508) has been released to live. The change log for this update is as follows: New Added operation bpm::captureDeleteVersion Added bpm::captureSave which is used to save the draft progressive capture Added support for Progressive Capture versioning. If there are draft or inactive processes then those would no longer be visible and publishing is required Fix Fixed an issue in reportRunGetHistory2 that was creating an invalid query External Authorisation emails did not include the Hornbill logo No formatting on External Authorisation Template emails

Hello everyone, The latest update of Hornbill Timesheet Manager (172) has been released to live. The change log for this update is as follows: Fix Alignment issue with track time input buttons