Harry Hornbill

Hello everyone, The latest update of Hornbill Core UI (1558) has been released to live. The change log for this update is as follows: Fix Action buttons position in email previewUnable to remove tags with long text in tags inputUser popups not opening when hovering over a profile image in the activitystream

Hello everyone, The latest update of Customer Portal (52) has been released to live. The change log for this update is as follows: Fix When autoLogin is switched off the original url used is lost a redirected to landing page. So now if customer logs in from landing page it will redirect to the original url they used after logged on.

Hello everyone, The latest update of ESP (3540) has been released to live. The change log for this update is as follows: Change Extended the index::indexSearch API to optionally automatically escape several rarely-used query DSL character sequences.Extended the indexer::indexSearch API to support a new highlightLength parameter that controls the number of characters returned for highlighted search results.Fix Fixed the issue with application setting getter when specifying set/group filter

Hello everyone, The latest update of Service Manager (2448) has been released to live. The change log for this update is as follows: New A prefix can now be configured when managing an asset type. When creating a new asset against an asset type, the prefix will be used to generate the Asset ID. Furthermore, we have added a new option 'Auto Generate Name' to the asset type form that when enabled, the Name attribute of the asset will be set with the generated Asset ID. - See more on the wiki https://wiki.hornbill.com/index.php?title=Asset_TypesThe site associated with a request is now available in the variable picker when editing an email template. The variable is prefixed with 'RequestSite'.Reload button added to the assets list to refresh the list.We have added diagnostics capability to help debug reported issues when managing a request's Service Level Agreement. This can be accessed through the designated option in the 'Amend Service Level' pop-up which can be accessed by clicking on the associated service level from the request details. This change only applies to new requests.Change As per the email communication to customers with active priority-based Service Levels and the forum announcement, this release removes the priority-based Service Levels capability.Users with the 'Service Desk Admin' role can now view the list of boards in the system, including whether or not each board is migrated to the Board Manager application. There is an option to remove each board. This option is available through the main menu > Service Manager menu > Boards sub-menu item.Fix Unable to view Self Service requests with a sub status. {PM00170159}Template variables are not recognised in the email sent when updating a request via Routing Rule. {PM00170055}The wrong update is included when the "RequestLastActivity - Content Preview" variable is used in the template to notify analysts of a customer update. {PM00170034}Performance issue when retrieving service details {PM00169729}Fixed an issue where the Request Categories popup is not displayed correctly on smaller screens. {PM00169951}Request list refresh rate value is not updated. {PM00169898}Asset search errors when the filter text contains an apostrophe. {PM00169790}Asset list query error when loading software type list. {PM00169774}Service with no visible catalog items is shown when the catalog required setting is enabled. {PM00169411}Failure to send an email via an active process instance when the process is deactivated. {PM00169299}

Hello everyone, The latest update of Hornbill Core (126) has been released to live. The change log for this update is as follows: Change Added rights for can view sites and can view coworkers which will come into effect in upcoming core UI release

Hello everyone, The latest update of Live Chat (143) has been released to live. The change log for this update is as follows: New Added new chat popup to make it more obvious when new chats have been startedChange Added support for wiki markup to chat

Hello everyone, The latest update of Supplier Manager (199) has been released to live. The change log for this update is as follows: Fix Supplier company records not displaying correctly.

Hello everyone, The latest update of Supplier Manager (199) has been released to live. The change log for this update is as follows: Fix Supplier company records not displaying correctly.

Hello everyone, The latest update of Project Manager (393) has been released to live. The change log for this update is as follows: Fix Tag Language selection not displaying correctly

Hello everyone, The latest update of Hornbill Core (122) has been released to live. The change log for this update is as follows: Fix Database optimizations around Account Groups

Hello everyone, The latest update of ESP (3533) has been released to live. The change log for this update is as follows: Change The admin operations for getting list of system and application setting now includes optional param to return advanced settingsITOM: We created a new system setting to manage what file extensions are allowed in ITOM (security.fileUploadRestriction.itom.fileAttachments)

Hello everyone, The latest update of Document Manager (482) has been released to live. The change log for this update is as follows: Fix Display bug when viewing document list view as a basic user

Hello everyone, The latest update of Hornbill Core UI (1552) has been released to live. The change log for this update is as follows: Fix Employee Portal - Button color - if not defined in the widget, it should take the one defined in the AdministrationBasic User - Sometimes the top navbar disapeared after a few clicks.

Hello everyone, The latest update of Project Manager (392) has been released to live. The change log for this update is as follows: Fix Display issue with project template logicIssue with UI display for project tasks

Hello everyone, The latest update of Hornbill Core (121) has been released to live. The change log for this update is as follows:

Hello everyone, The latest update of Admin Tool (1451) has been released to live. The change log for this update is as follows: Fix Worflow - BPM - Editor: Automation node property sheet shows loading icon when selecting an entity that has no available flowcodes to use.ITOM - Package Creator - Package editor: Fixed a bug when selecting the current select file it was deleting all unsaved data without prompting for confirmation

Hello everyone, The latest update of ESP (3530) has been released to live. The change log for this update is as follows: Fix The activity::activityStreamQueryItem operation was still referencing deprecated cafs_raw format instead of /secure-content/ endpointThere was a problem with app-strings endpoint not correctly returning an empty array which could cause CORS errors in the browserThe maximum allowed columns and rows related settings were incorrectly enforced for all report output types. It was only meant to be enforced for HTML and PDF report output.The demotion of user to basic or deleting user should remove user's Application Subscriptions

Hello everyone, The latest update of Live Chat (139) has been released to live. The change log for this update is as follows: Fix The application subscription details were not correctly populated

Hello everyone, The latest update of Project Manager (390) has been released to live. The change log for this update is as follows: Fix Issue with loading initial role dataIssue when adding projects to programmes

Hello everyone, The latest update of Hornbill Core UI (1550) has been released to live. The change log for this update is as follows: Change Custom buttons - add option to display a confirm dialog before invoking a autotaskCustom buttons - allow for complex expressions when defining if custom buttons should be shown and add the ability to check against the user, their role or groupImproved keyboard navigation when entering a page. Press TAB to access the first element in the viewNotifications Popup - Message is not showing WiKi text anymore to simplify the preview. Also the click area includes the text itself and not only the time of the notification.User Settings - Removed experimental text from Dark ModeEmployee Portal - Progressive Capture Cap - Knowledge - Added left spacing ( https://community.hornbill.com/topic/19807-predictive-help-in-summary-field/?do=findComment&comment=103031 )Employee Portal - Search Service - Option to filter by type ( https://community.hornbill.com/topic/21464-is-their-a-way-to-remove-categorys-on-the-search-bar/ )Fix Nano Training Popup - Added space between "Read Late" and "Got It" buttonsService catalog - New request not loading after finishing pro captureRequest list is not loading in mobiles like iPhoneForm Designer - Unable to edit individual fields

Hello everyone, The latest update of Board Manager (202) has been released to live. The change log for this update is as follows: Fix Ignore error if BPM trys to update card with no changescss issue effecting other applications

Hello everyone, The latest update of iBridge Content Pack (229) has been released to live. The change log for this update is as follows: New Cloud Automation for intY Cascade. Automation to update an organisation subscription. See the Hornbill Wiki for more information.

Hello everyone, The latest update of iBridge Content Pack (228) has been released to live. The change log for this update is as follows: New Cloud Automations for Jira Cloud - Get Issue operation, that returns details of a Jira Issue.Cloud Automations for Jira (on-premise) - Get Issue operation, that returns details of a Jira Issue.Change Cloud Automations for Jira Cloud - Improved exception handling for all operations. Operation will now pass any returned errors into the new errors output parameter instead of failing the operation.Cloud Automations for Jira (on-premise) - Improved exception handling for all operations. Operation will now pass any returned errors into the new errors output parameter instead of failing the operation.

Hello everyone, The latest update of Service Manager (2402) has been released to live. The change log for this update is as follows: New New Hornbill Automation 'Requests > Authorisation Decision > Clear' to clear the approved/rejected decision on a Request. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#RequestsChange Enhanced the table 'h_itsm_request_team_assignment' with a new column called 'h_assignment_by' to record the person who performed the assignment action.Deprecated APIs have now been removed. The removed APIs are: Asset::updateAsset, AssetsBasic::updateAssetBasic, AssetsComputerPeripheral::updateAssetComputerPeripheral, AssetsComputer::updateAssetComputer, AssetsMobileDevice::updateAssetMobileDevice, AssetsNetworkDevice::updateAssetNetworkDevice, AssetsPrinter::updateAssetPrinter, AssetsSoftware::updateAssetSoftware, AssetsTelecoms::updateAssetTelecoms, Charts::smReorderCharts, Faqs::updateFaqViewCount, GenericFilter::smGetCustomFilters, Requests::getLinkedRequestsForClosure, Requests::getLinkedRequestsForResolution, Requests::guestAttachFile, Requests::guestAttachFileFromSession, Requests::guestCanViewRequest, Requests::guestGetFileAttachmentInfo, Requests::guestLogRequest, Requests::lookupCustomerEmail, Requests::smGetDetails, Requests::smGetReqDetails, Requests::updateTimeline, Services::deleteService, Services::smCreateService, Services::smSelfServiceGetService, Requests::addQuestions and RequestTimers::guestAddRequestTimer.The feature 'My Boards' in the Service Manager app has been superseded by the Board Manager app. - Click here to find out how to migrate to the Board Manager app https://wiki.hornbill.com/index.php?title=My_BoardsFix Questions marked as mandatory are not enforced. {PM00169561}Reference field in the Requests list to cater for longer references. {PM00169456}The Resolution Timer could be incorrectly marked as breached when using the pause timer functionality on resolution. {PM00169503}Error in 'Requests > Get Request Information > Progressive Capture Answers' Hornbill Automation when the field answer contains a JSON object. {PM00169376}No loading indicator or error reporting in the assets list. {PM00169202}New asset images are not displayed within the progressive capture on the Employee Portal. {PM00169257}FAQ images are not displayed in the Knowledge Centre within the progressive capture. {PM00168972}Service drop-down in the request Global Search is not sorted alphabetically. {PM00169168}

Hello everyone, The latest update of Admin Tool (1449) has been released to live. The change log for this update is as follows: Change System / Application - Settings: advanced settings are hidden by default. Added option to include them.Workflow - BPM Editor: Hornbill automations - allow deprecated flowcode alternatives to be loaded from a different appFix Apps - - Roles - Detail: Add all users popup does not show the By Organisation selectboxSystem - Security - SSO Profiles: Auto update certificates flag being ignored.