Harry Hornbill

Hello everyone, The latest update of Hornbill Core UI (1630) has been released to live. The change log for this update is as follows: New Admin - Solution Center - App Store: Added roadmap feature to store application view.Change 404 Error page - New StyleUser Image - Now shows the availability indicator as a circle around the image. Colours are explained in the availability menu (not available in Internet Explorer)Admin - Platform Conf - Email: Testing existing email connector no longer requires password prompt (server 3589 onwards)Fix Calendar - Next Month - Triggers a submit event - In Progressive Capture it triggers the NEXT formMailbox view - remove email from mailbox list will trigger loading moreImages from the image library don't display when viewing them from Hornbill email clientAdmin - Platform Conf: Navigation Tree - Login Screen link was showing in 2 groups.Activities - new Activity popup show "invalid date" as start date value when template with "show start date" is usedAdmin - Plaform Conf - Email Template Editor: Variable drop down select box too smallAdmin - - Workflow - BPM/PCF: Search for matching text in processes dialog not showing on button click.

Hello everyone, The latest update of Board Manager (225) has been released to live. The change log for this update is as follows: New Lanes can be configured to hide cards after a card has been in that lane for a certain periodLanes can be configured to display the time that cards were added to them on the cardLanes can be configured to display the time a card was moved inot that laneAdded ability to filter boards by tagAdded ability to define tags on a board and to tag individual cards with those tagsChange Style updateMove board options buttons into dropdown menuAllow attachments to be added to cards created from other applicationsCard preview actions are now iconsAllow attachments to be added to cards even if those cards are non-editableFix using icons not showing if a user updates their profile picture after having a board shared with them

Hello everyone, The latest update of Supplier Manager (230) has been released to live. The change log for this update is as follows: Fix Unable to update supplier contracts because of an issue with the value fieldWhen creating a supplier contract from a supplier, the first character in the value field was being removed in error

Hello everyone, The latest update of iBridge Content Pack (275) has been released to live. The change log for this update is as follows: Change Cloud Automations for Azure Users - updated the Create and Update operations to support setting the department field.

Hello everyone, The latest update of ESP (3590) has been released to live. The change log for this update is as follows: New session::getApplicationList now returns additional information about application subscriptionsChange Added some workspace search optimisationsUpdated instance audit info API to include product subscription detailsFix Indexer-based searches did not find terms containing dashes.Resolved a problem with visibility caching related to newsfeedQuery which should improve performance of the newsfeed.

Hello everyone, The latest update of Service Manager (2584) has been released to live. The change log for this update is as follows: New The application's administrative features have been migrated to the new admin tool, with a new look & feel and enhanced accessibility and experience.Change Request Reference and status is highlighted in red for better visibility when applying a closed request to an email via the 'Apply to Request' pop-up in the mailbox view.Fix Date attribute in the Questions section is not formatted correctly when a request is printed. {PM00171459}Update advised image resolution for bulletins in the Employee Portal {PM00170696}Employee Portal search does not return results when filtered by a domain. {PM00171558}Unable to reset an attribute via 'Requests > Update Request > Custom Fields' Hornbill Automation. {PM00171556}Performance improvements to the requests list. {PM00171494}Process is incorrectly resumed when more than once instance of 'Requests > Suspend > Wait for Request Update' Hornbill Automation is included. {PM00171523}Cancel button in progressive capture from a chat session does not go back to the chat session. {PM00171483}Webhooks are not run on the RequestConnections entity when adding a connection to a request {PM00171377}Updated changes to an asset are not shown in the assets list when manually refreshing the list. {PM00171213}

Hello everyone, The latest update of Hornbill Core UI (1616) has been released to live. The change log for this update is as follows: Change Admin - Platform Conf - Monitor - Sessions: remove db rights section as no longer needed.Improved Dark Skin for the new Administration AreaAdmin Navigation: Added [Manage Executed Processes] group in app navAdmin - Workflow - BPM Editor: Make the multiine text editor popup widerAdmin - Platform Conf - Email - Shared Mailboxes: Show test connection and password prompt when editing classic service accountFix Admin - - PCf/BPM Editor: Collapsing or resizing rightside convo,tasks,bookmark panel does not trigger canvas resizeAdmin - - Workflows - BPM Live Instances: debug panel is showing in live.Admin - - Workflow - Lifecycles: de-activating a lifecycle failsAdmin - Platform Conf - Customize - Image Library: pager missing on the gallery viewAdmin - Platform Conf - Users: Crearing new api key for use date control not workingRight sidebar - Activites - showing proper user name instead of user id for new activities ("new for: xxx")Organisation view - missing create contact buttonEmployee Portal - FAQ - Unable to unset like or unlikeAdmin - Adv Analytics - Widgets: Destroying a widget fails and widget markup stays on screen.Admin - Workflow - BPM Editor: Hornbill automation node issue displaying entity list when first entity in list has no active scripts.Admin: sorted out checkbox alignment on some dialogs.Admin: csv upload template files missing in buildDiagnostics Panel - could not copy the results. Had to remove the COPY functionality for IE11 due to lack of support in that browser

Hello everyone, The latest update of Hornbill Customer Manager (318) has been released to live. The change log for this update is as follows: Fix Contract - Unable to attach a file with a long name

Hello everyone, The latest update of ESP (3589) has been released to live. The change log for this update is as follows: New Added API operations data::entityMailTemplateListApps and data::entityMailTemplateListEntities to support a better email template editor interfaceAdded new API's data:entityMailTemplateList, data:entityMailTemplateGet, data:entityMailTemplateSave and data:entityMailTemplateDelete to support improved entity email template UIAdded two new API operations for testing mailbox connector configurations, these provide a secure way of testing a connector without the need to provide a passwordChange The method admin::getInstanceSubscriptionInfo now returns information about each app/product and its subscription parameters.indexer::docUpdate no longer requires all fields and their values to be included in the parameters. Only those fields that are being updated need to be included.Fix Fixed a problem where it was not possible to change the value in a simple list when you were just changing the case of the value

Hello everyone, The latest update of Hornbill Core (147) has been released to live. The change log for this update is as follows: New Hornbill Automations for Contacts - automation to manage contacts customer portal accessChange Hornbill Automations, String Utilities. Updated the Replace operation so that that Replace With input parameter is now non-mandator optional. If not provided, the match, or matches, will be removed from the string being returned.

Hello everyone, The latest update of Supplier Manager (226) has been released to live. The change log for this update is as follows: Change The value field of a supplier contract will no longer display the currency as well as the value of the supplier contractFix Updating the value of a supplier contract removed the first number if it was not a currency symbolCode optimisations for retrieving audit information

Hello everyone, The latest update of Document Manager (488) has been released to live. The change log for this update is as follows: Fix cannot share library with roles or users

Hello everyone, The latest update of Project Manager (405) has been released to live. The change log for this update is as follows: Fix Code optimisations for retrieving audit information

Hello everyone, The latest update of Timesheet Manager (200) has been released to live. The change log for this update is as follows: Fix Code optimisations for retrieving audit information

Hello everyone, The latest update of ITOM Packages (59) has been released to live. The change log for this update is as follows: Fix IT Automations for Active Directory User Management - User Create operation. Resolved issue with adding users to groups where user has been added to an OU

Hello everyone, The latest update of Timesheet Manager (199) has been released to live. The change log for this update is as follows: Fix Issue when opening the timesheet right bar when creating new organisations

Hello everyone, The latest update of ESP (3582) has been released to live. The change log for this update is as follows: Change Expanded multi-login policy behaviour, resolving issues with policy application to basic user accounts, as well as user accounts where Login ID is different to UserIDAdded indexer::docBulkUpdate API to allow efficient updates of multiple documents in a single operation.

Hello everyone, The latest update of Admin Tool (1463) has been released to live. The change log for this update is as follows: Change Roles: From server build 3578 roles do not require db rights to be setupITOM section will be disabled onces ITOM App is installed in the instanceFix Systems - Email - Shared Mailbox: do not send empty password when updating

Hello everyone, The latest update of Service Manager (2565) has been released to live. The change log for this update is as follows: Change OOTB email templates now automatically resolve the instance Id where the predefined request URL is included. Please note that this change will not update the email templates that have been edited.The advanced setting "app.com.hornbill.servicemanager.request.assessment.visibility" now defaults to "Urgency".Fix Advanced asset search option in the request details page does not return 'Used By' assets. {PM00171191}Sorting the asset list by a data field may return the results in the incorrect order. {PM00171370}Some images in the Configuration Item Explorer are not shown. {PM00171354}Images from a Live Chat session are not shown in the designated section on the request details page. {PM00170983}

Hello everyone, The latest update of Hornbill Core UI (1609) has been released to live. The change log for this update is as follows: Change Showing popup to basic users with information and link to use mobile catalog applicationFix Employee Portal - Page Manager - Opens published version instead of draft when clicking on Design ( https://community.hornbill.com/topic/22431-displaying-draft-page-designs-in-design-mode/ )update availability status after a window has been disconnected from server and silently reconnectedAdmin - - Workflow - Bpm Editor:When timeplans are disabled canvas height is not set correctlyAdmin - - Simple Lists: Upload feature loading wrong view.

Hello everyone, The latest update of Timesheet Manager (198) has been released to live. The change log for this update is as follows: Change Performance improvements loading service manager data

Hello everyone, The latest update of Live Chat (152) has been released to live. The change log for this update is as follows: Change Updated chat transcript integration to return details of message attachments Enable the new notification popup by default Fix Chat notifications were being sent to users not in notification team Chat Application Session ID translation is also changing the missing Updated On translation

Hello everyone, The latest update of ESP (3576) has been released to live. The change log for this update is as follows: Change The default admin account is enforced with single logon restriction, so only single interactive session will be allowed for this account and any existing interactive session(s) will be terminated on new logon request.When BPM is unable to access a task because of user assignment, the error message now includes the user ID trying to access the taskAdded system rightC->manageImageShare for managing image sharing functionality

Hello everyone, The latest update of Service Manager (2555) has been released to live. The change log for this update is as follows: Change The feature to manually lock or unlock action tabs in the request details page is now enabled by default. Users with the Full Management roles can manually lock or unlock actions without the need for BPM automation.The Hornbill Automation 'Requests > Email Notification > Email External Address' has been updated to send a single email to all the recipients specified in the TO, CC and BCC options. The visibility of the email will comply with other known email clients.We have continued to make performance improvements across the application. This includes the popover option in the Requests list which has been improved to use cached data and remove multiple API calls made when scanning the list.Fix Elevated FC from "Hornbill Service Manager System Role" instead of "Hornbill Service Manager Reserved Role" {PM00171326}Snippets list overflows the screen in the request details page. {PM00171124}Connection type is not honoured when removing connections via the BPM. {PM00171228}Unable to reassess the Impact assessment on a Request in a given scenario.Employee Portal search does not return results when filtering by Known Issues. {PM00171083}

Hello everyone, The latest update of Hornbill Core UI (1607) has been released to live. The change log for this update is as follows: Change invoke runbooks now runs off com.hornbill.itomFix Admin Index Search: Breadcrumb does not update correctly when visiting a view from the index searchAdmin - Platform Conf - Users: Clicking on org link under user record orgs tab does not load page.WiKi Text - If only one bullet is defined it will now be treated as bullet.Admin - - Workflow - BPM Editor: Profile code picker form not displaying properly.Admin - Platform Conf - Customize - Login: remove duplicate address and linkedin fieldsAdmin - Platform Conf - Simple Lists: clicking on core list shows blank screenSpelling mistake in the Harry Hornbill rating areaAdmin - Platform Conf - Email - Templates: save button not enabling