Harry Hornbill

Hello everyone, The latest update of Customer Portal (90) has been released to live. The change log for this update is as follows: Change Add support for wiki markup in landing page section titles and messages.Fix Intelligent Capture - Wrongly set customer phone and mobile fields when replaced {{user.phone}} and {{user.mobile}}

Hello everyone, The latest update of Hornbill Core UI (1758) has been released to live. The change log for this update is as follows: Change Admin - Platform Conf - Users: Improve loading time of user view by not loading group info as part of initial user data.Fix Admin - Reporting - Report Editor: Reports in an APP that don't use any tables from that APP lose the display name of other tables being used.Translation Mode - The green underline is more vissible in High Contrast Theme and it uses the "Selected Text" color.Employee Portal - Services Widget - Service Request dropdown overlaping with Search Widget ( https://community.hornbill.com/topic/23889-portal-overlapping-issue/ )

Hello everyone, The latest update of Board Manager (276) has been released to live. The change log for this update is as follows: New Provide the option to automatically comment on the post when a card is added from a post and when that card is movedFor cards raised from a post show the original post in the right hand preview when the card is selected on the board pageChange When adding cards from a post allow for the title and content to be edited before adding

Hello everyone, The latest update of ITOM Packages (76) has been released to live. The change log for this update is as follows: Fix IT Automations for Active Directory User Management. Fixed minor properties returned issue with the Get User operation

Hello everyone, The latest update of ESP (3691) has been released to live. The change log for this update is as follows: Change Removed deprecated API indexer::reindexDefinitionCreateFix The external authorisations were not cancelled even though the BPM process has been cancelled. This allowed cancelled BPM to be resumed, when the external authorisation was actioned.This build contains a bugfix for ITOM apis, when requesting a package attachments list and the folders were emptyThe intelligent capture list's maxPages param incorrectly gets populated when BPM access control setting is enabled

Hello everyone, The latest update of Hornbill Core (187) has been released to live. The change log for this update is as follows: New added adminGetUserData to support faster loading of user view in admin.Fix Email Client Templates query - If the user was not assigned to any group the query would fail

Hello everyone, The latest update of Hornbill Core UI (1756) has been released to live. The change log for this update is as follows: Change Admin - Workflow - BPM Editor: When publishing a process that has possible variable reference warnings display popup confirmation to publish (so user acknowledges they have checked warnings)Admin - Workflow - Business Process Editor: When changing the "result reference" of a node the ui will now find and replace variable references (only if the original result reference is unique).Admin - Processes - BPM Editor: Automatically add isset check to any varaiable reference tests in a decision node custom expression. If the variable ref does not exist it will fail the condition instead of trying to run the test. Only applies when creating new conditions or updating existing conditions.Admin - Platform Conf - Users: When assign user to organisation/group/team only show task options for Team.Fix Admin - Adv Analytics - Widget Editor: Changing widget preview height to 100% and then to say 50% the widget content does not resize.Admin - Adv Analytics - Widget Editor: When first selecting widget as list count a pointless setup error is displayed.Admin - Reporting - Report Editor: Hardcoded value list breaks if you enter duplicate hardcoded values.Dark Mode - Improved Inteligent Capture's Administration, Tabs and some other areasAdmin - Flowcodes - Business Process Editor: Automatation node, on selecting "deprecated" type in Service Manager app breaks the entity select box, so cannot reselect "Request" entity.Employee Portal - Inteligent Capture - Mandatory input fields are not using the customized styleUser profile - edit user details show error when site was emptyIf user has no image it will show a gray circle instead of the initial letterAdmin - Reporting - Reports: In reports with table joins thet joined table names are not displayed in tables tab.Admin - Platform Conf - Users: When assign user to team the task options are always get set to false regardless of input value.When editing translation string in front end UI, the suggest button is not workingDate Picker not showing part of the date if the input field is too smallEmployee Portal - Widget - Title shows wrong colour if it has a linkAdmin - Workflow - Live Bpm Instances: Do not perform instance save when restarting a process with no changes.Admin - Adv Analytics - Widgets: temp workaround for broken api in latest server that affects getting data for scorecard widgets (measures). Will revert back to normal api after server build 3679when creating a new user the 2 factor authentication setting is not saved

Hello everyone, The latest update of Service Manager (2743) has been released to live. The change log for this update is as follows: Fix Asset Used By name is not displayed in asset list when there is a case mismatch in imported asset user data {PM00174303}Summary in Employee Portal appears as blank when Request is refreshed by an Update {PM00174336}Asset Used By name is not displayed in asset list when there is a case mismatch in imported asset user data {PM00174303}Error logged on login for basic users {PM00174293}Add/Update button for configuring SLA Targets is not visible {PM00174284}Advanced Search encounters an error when using the Department filter option {PM00174253}

Hello everyone, The latest update of iBridge Content Pack (383) has been released to live. The change log for this update is as follows: New Cloud Automations for Freshservice - added a number of operations to create and manage Freshservice tickets. See the Hornbill Wiki for more information. Change Cloud Automations for Freshservice - marked the old Freshservice > Create Ticket operation as deprecated. Users of this operation should switch to the new operation at Freshservice > Tickets > Create at your earliest convenience. Cloud Automations for Azure - updated the Users > Update operations to allow for additional properties to be updated.

Hello everyone, The latest update of Hornbill Core (185) has been released to live. The change log for this update is as follows: Change updated bpm.getActiveProcesses so can filter by application when getting basic list info

Hello everyone, The latest update of iBridge Content Pack (381) has been released to live. The change log for this update is as follows: Change Cloud Automation Utilities - Get Date Difference. New output parameter to identify if the second date time input parameter is earlier than the first.

Hello everyone, The latest update of ITOM (60) has been released to live. The change log for this update is as follows: Fix This release include minor bugfixes in the Create Job form

Hello everyone, The latest update of iBridge Content Pack (380) has been released to live. The change log for this update is as follows: New Clouds Automations for Hornbill - new operations to retrieve request details, and update request fields, between Hornbill instances.

Hello everyone, The latest update of ITOM Packages (75) has been released to live. The change log for this update is as follows: Fix IT Automations for Active Directory User Management - fixed issue where operations could not be run on an alternative Active Directory Domain Services instance

Hello everyone, The latest update of ITOM (59) has been released to live. The change log for this update is as follows: Fix With this release we fixed a problem when loading the function types when opening baseline packages

Hello everyone, The latest update of Service Manager (2737) has been released to live. The change log for this update is as follows: New It is now possible to view a breakdown of time recorded against an assetNew BPM operation 'Entity->Change Requests->Update Request->Details' to update the properties of a Change RequestFix Error when updating "Draft" bulletin {PM00174095}Notices don't always refresh when updated on Requests {PM00173985}Assignment form restricted to analysts that can update Incidents when "Raise New" button used {PM00174073}

Hello everyone, The latest update of Live Chat (171) has been released to live. The change log for this update is as follows: New If tab containing chat recieves a message when not in focus the tab title will display [NEW] to indicate a new messageAdded option for agents to enable desktop notification on new messages to existing chat when the browser window is not in focusAdd option for agents to recieve a notification toast popup when a new message is recieved to an existing chat if you are not currently viewing that chatChange Accept button moved into chat window to prevent accidentally clicking cancel button when trying to acceptFix No indication presented to user when a chat has expired

Hello everyone, The latest update of ESP (3683) has been released to live. The change log for this update is as follows: Fix Fixed a problem reported with measureGetDataKeysafe - fixed issue where keys with a primary type of OAuth2 could not be revoked.Failure to add default Admin Role to user

Hello everyone, The latest update of Customer Portal (88) has been released to live. The change log for this update is as follows: Change Minor optimisations in Intelligent Capture engine

Hello everyone, The latest update of Hornbill Core (180) has been released to live. The change log for this update is as follows: New Add custom Buttons Dropdown translationChange modified bpm flowcode setPortalAccessCredentials so if can handle base64 encoded password or plain text password.Fix Fix BPM Base64 Encode utility flowcode

Hello everyone, The latest update of Board Manager (269) has been released to live. The change log for this update is as follows: New Add a printable view for a boardFix display issue with seperators

Hello everyone, The latest update of Hornbill Mobile Catalog (193) has been released to live. The change log for this update is as follows: Change Minor optimisations in Intelligent Capture engine

Hello everyone, The latest update of iBridge Content Pack (379) has been released to live. The change log for this update is as follows: New Cloud Automations For VMware Workspace One Intelligence - Operations to interact with automation workflows. See the Hornbill Wiki for more information. Cloud Automations For VMware Cloud Services Platform - Identity and Access Management - Operations to manage CSP users. See the Hornbill Wiki for more information. Cloud Automations For VMware Workspace One UEM - Operations to manage devices and users. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Supplier Manager (256) has been released to live. The change log for this update is as follows: Change Added status filter to supplier contracts on the main supplier viewFix Issue when associating assets to suppliers and supplier contracts

Hello everyone, The latest update of Timesheet Manager (211) has been released to live. The change log for this update is as follows: Fix Unable to record time against service manager request actions