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Dan Munns

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Posts posted by Dan Munns

    Preview UI

    in Service Manager

    Posted

    I have noticed that if I click the image.png.ee811678cccb837018bef8323f9597e9.pngbutton in the dropdown that it resets the admin page to the top level on the first admin window that was opened with it. Even if that window is on a separate browser, rather than open a new one. Just lost a bit of work due to that.

     Animation.thumb.gif.182213fc88064efd7cbf0f49743968c8.gif

     

    • Like 1

    UI Error on home panel

    in Service Manager

    Posted

    @Daniel Dekel I have managed to replicate it at least 8 times this morning in Vivaldi. 

    • Click blue button
    • Click 'Administration' tile
    • Vivaldi auto focuses on newly opened tab
    • Click back to original tab

    Crashed UI object happens maybe 1 time out of 8. Seems to happen more if there is not already an open admin tab (though that is not proven)

    UI Error on home panel

    in Service Manager

    Posted

    Hi all,

    Sometimes when clicking a tile which opens in a new tab (either automatically or forced (middle clicked)) the panel errors and either compresses (see image) or seems to pop back in but is actually still there so clicking a ticket opens a random page (because you have actually clicked on another application tile/favourite) 

    image.png.da2bf96f4ebdb15d6d9fef82f4530cd9.png

    This happens in Chrome and Vivaldi (chromium based) at least. Click mode is enabled. Clicking outside the panel does nothing. I have to click the button to reopen it and then click off the panel to hide it properly.

    Flag user as test participant

    in Service Manager

    Posted

    Hi James,

    So for an example, at the moment we are in the process of rolling out O365 to all users. As part of that process we are removing the Office GPOs and moving to App Config. Currently there are 50 users in the group for O365 policy. I need to know which users they are if they log an issue with O365 (unable to open a file they used to be able to open in Office 2016 for example).

    We have more O365 users than are in the test group (they are still using GPOs) so just them having O365 installed doesnt mean I need to know about it. At the moment I have to look into the Azure group to see if the user having an issue is in the group. To be fair I only looked at adding fields into the user account and didnt really think of software assets so that could be useful (my fault, I havent been spending as much time doing Hornbill config as I used to so not really kept up with things like I used to either).

    There will, no doubt, be different groups running as test users for different deployments/projects/programmes etc. Rollouts for business infrastructure tend to be rolled out on a single change request, usually along the lines of "Deploy O365 to all users", the security config and everything else such as user groups, exceptions etc are all dealt with off the back of that one ticket and details logged in a central knowledge base if required.

    I am not a fan of it but it is what it is I'm afraid. 

    I was hoping to be able to have a little popup (like a button) on a ticket show up automatically if criteria such as User Account>Custom Fields>Attribute 8=O365_Test

    I dont really want to have to add the details to a ticket manually, or edit a load of BPMs to capture it (if it can be helped). The main point of this is so that Service Desk open the ticket, see the flag and then assign the ticket to us (or any other owning team in the future) rather than trying to fault find something where the issue lies somewhere they dont have access.

    Edit: I should point out that most users in the test group dont know they are. I have spent many hours (in my much younger days) fault finding things that didnt actually exist because a user said "Since I have been moved to this group 'x' doesn't work" only to find out it never worked in the first place. I dont do that anymore :D

    Flag user as test participant

    in Service Manager

    Posted

    Hi all,

    We are rolling out some new software and it would be very useful to be able to flag certain users as testers for different software whenever they log a ticket so that these issues can be grouped together/reported on/assigned to the correct resource for resolution. 

    I cant seem to find a way to do this without changing the BPMs though. As these rollouts are quite quick (completed within a couple of months) and the test users change a lot (different groups for different rollouts and additional users added at different stages of testing) changing all the BPMs they may log issues against for each rollout isn't really an option. 

    I did try and have a custom button popup but user attributes are very limited there.

    Is there an option anyone can think of? 

    Thanks,

    Dan

    Email notifications not sent when request assigned

    in Service Manager

    Posted

    Hi all, 

    I have had reports that email notifications are not being sent when requests are assigned.

    It seems that the first time a request is assigned the user gets the email notification, after that no notifications are sent. Notification settings are correct in the users profiles. Other email notifications seem to be fine (request updated etc)

    Any ideas?

    ITOM Missing from admin portal

    in IT Operations Management

    Posted

    Hi all,

    I have probably missed a notice or something somewhere but I have noticed today that ITOM is missing from the admin portal.

    Now, it could have missing for ages but (sods law) I was looking to start messing around with creating user accounts with it and its no longer there.

    Cant see it on the beta store or the main store either.

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