chriscorcoran

Same for me runs blank

same

nice one @J_Tamburrini ps nice motor

The Power BI report have been running for the last 6 months has stopped running correctly. I have updated the script from github two days ago. I dont see any errors when it runs in powerbi but it comes up with empty table. When I check the report its 7mb and not empty. https://github.com/hornbill/rPowerBIHornbillDataSources/blob/master/PowerBIDataSource_Report.R any ideas?

thanks @Keith Stevenson

All good now, thanks team

Unable to query requests - /apps/com.hornbill.servicemanager/entities/Requests/fc_ops/smGetRequests.js(428): error X1001: Uncaught EspMethodCall::invoke: Operation[data::queryExec] Error in stored query, see log for more detail

Hvaing issues connecting this morning anyone else having problems?

Seem ok now, thanks!

update - gone again

update - seems to be better

Hi I'm seeing issues this morning, was OK first thing but getting gateway issues and failed to load request list error code -1

A few of our users are getting 502 errors bad gateway and certificate issues, any known issues?

thanks @Steve G I was over complicating it my head all sorted

Would it be possible to add the following as fields in the Asset Management section? Asset Type Properties Section Suggested Additional Field All General Asset Information Purpose or Use Computer System Hardware Information PSU1 Serial Computer System Hardware Information PSU2 Serial Network Device Hardware Information Firmware Software Software Information Release Date

thanks @Steve G just testing and when add the variable shown below my weblink collector URL is https://www.surveymonkey.co.uk/r/test?H_pk_reference=[H_pk_reference_value] which doesnt seem right. It takes me to the survey but doesnt add the hornbill request ID to the export results file. Any ideas?

We have thousands of customers which dont have the portal or use it so we dont get many people using the inbuilt hornbill feedback system. Is there a way to link survey monkey or another 3rd party survey system so that when we send out the resolve email the link includes the call ref? If not I guess I could use one of the fields as the ref number.

would be a really useful change.

Thanks @David Hall, it is somthing that would be very useful if the chnage could be pushed, it's one our our top complaints

Hi, After updating our environment last night to the latest version some users have reported that calls that are on hold are very faint and very hard to read. Is this a known issue? Thanks

thanks @Steven Boardman I agree it could be our best option.

I have been asked if its possible to add an approval step into a service before an email is sent from the call. So the idea is with one service we would like an approval email to be senmt to a manager of th service before it leaves to the customer for checking. Does anyone have any thoughts?

@Victor thanks that explains it.

I have had an inbound email but for some reason its only pulled in the footer of the email in to the details section. Any ideas why? It looks like most inbound emails we get.

@Steven Boardman Thanks Steven, apologies for the delay I have been away. I will look into it.