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Enhancement Requests
Everything posted by chriscorcoran
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When I setup the schedule to receive daily emails for a report it never seems to send anything, the logs appear to show as successful, do you need to do any specific to get it working?
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Capture response and resolution times in reports
chriscorcoran replied to chriscorcoran's topic in Service Manager
@DanielRi that may resolve it, thanks! -
Capture response and resolution times in reports
chriscorcoran replied to chriscorcoran's topic in Service Manager
@James Ainsworth its more to display exactly what the resolution a resolve times are at any given moment. So I'm lookin to grab those dates and times as shown above. -
Capture response and resolution times in reports
chriscorcoran replied to chriscorcoran's topic in Service Manager
It maybe target ongoing? although not sure which table I should look in? -
I'm trying to capture response and resolution times as a field in a report I have, I don't know what field it is that I can take the data from, any ideas? thanks
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Show Task Outcomes on the request list
chriscorcoran replied to chriscorcoran's topic in Service Manager
@Steven Boardman @Paul Alexander thanks for the suggetstions, I will have a play. -
my change management process includes a task for impact assesment, so, low, medium or high can be selected. When I look at my change requests view I dont have anyway of seeing which changes are low, medium or high. Is it possible to show a task outcome on that list?
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Reporting - Last updated date table
chriscorcoran replied to chriscorcoran's topic in Service Manager
Thanks @James Ainsworth i have it, it was an issue with my browser at the time. thanks again -
Reporting - Last updated date table
chriscorcoran replied to chriscorcoran's topic in Service Manager
@James Ainsworth i cant see it in my list? -
Reporting - Last updated date table
chriscorcoran replied to chriscorcoran's topic in Service Manager
thanksl @James Ainsworth -
I'm trying to get a report on the last update made to the call, whatever it is, does anyone know which table it is that has the last updated date?
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Ignore, I had an old board that the service was trying to assign the call to, removing this from the process cleared the error
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Its been a long time, but I have setup a new service and when logging incidents against the service I get the following error, any ideas? Xmlmc method invocation failed for BPM invocation node 's1/flowcode-bae57cab-5549-6678-a639-4445e1611eda': 0200 apps addCard FlowCode Exception (com.hornbill.boardmanager/entities/Card/fc_bpm/addCard): Input parameter validation error: The element <key> was expected at location ''
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can someone remind me how to set the notifcation when a call comes off hold. I switched it off a couple of years ago and cant find it in settings. thanks
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Power BI: ADO.NET: R script error.
chriscorcoran replied to Josh Bridgens's topic in Integration Connectors, API & Webhooks
@Josh Bridgens, are you seeing this issue today? I'm getting it this error in PowerBi this morning, and I can see the report failing in Hornbill. -
I'm looking at setting up a new mailbox, I noticed we already have a second one called helpdesk which looks like it was setup back in 2016 when we implmented Hornbill. I don't think it is in use anywhere, is it ok just to delete and create my new one, is there a way to check its not being used in the live system?
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thanks @Steve Giller logged
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A few of our users have lost access to the internal portal. If I search in the service portfolio they are not showing and if I try and add them I get the following error /apps/com.hornbill.core/flowcode/fc_modules/xmlmc.js(189): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityAddRecord] A database or query error occurred while inserting the primary record data into the database. (table=h_itsm_servicesubscriptions, pk=) Any ideas?
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Issues with SLA - Priorties not following the SLA
chriscorcoran replied to chriscorcoran's topic in Service Manager
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Issues with SLA - Priorties not following the SLA
chriscorcoran replied to chriscorcoran's topic in Service Manager
thanks @Adrian Simpkins yeap, the service was getting its SLA's from another level agreement, I have just moved it to a new one. -
I have setup a service level agreement, creaed all my new priorties, set the service to use the new agreement and added all the rules etc. When I log a call against the service it logs with the correct prirotiy but it doesnt pull theservice level agreement in so I dont see the reponse and resolution times in the ticket, any idea what I'm doing wrong. Its been a while since I adjusted these. We are using the new SLA system and other services are fine.
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error Attachments not being able to sent via email
chriscorcoran replied to Jeremy's topic in Service Manager
@Martyn Houghton if I click upload files and add one its sends but wont let me send if I choose associated file. -
error Attachments not being able to sent via email
chriscorcoran replied to Jeremy's topic in Service Manager
Was this fixed? still an issue for us. -
error Attachments not being able to sent via email
chriscorcoran replied to Jeremy's topic in Service Manager
Also and issue for us