chriscorcoran

I know it’s a topic that has come up before, but I'm not sure it was ever resolved, maybe it was with sub status. I'm looking for the email notification when a call comes off hold. I know it was working as I have setup a template for stop the clock some time ago, but I can’t see where to activate it again. Any ideas?

@Daniel Dekel ok sorted. I removed the org, saved, added the new org and saved again.

@Daniel Dekel Yes, from the main screen I went to customers, contacts, found the customer, deleted the old organisation from the contact and then tried to add the new organisation. This is when I got the error. Thanks Chris

I'm trying to chnage the organisation of a customer and set the following error Unable to change the organisation due to an error: /apps/com.hornbill.core/flowcode/fc_modules/entities/entities.js(121): error X1001: Uncaught Error in update Entities - EspMethodCall::invoke: Operation[data::entityUpdateRecord] A database or query error occurred while updating record(s) in Contact Any ideas?

@Victor no problems, prefer to be told I suspect you are right a) possibly there are/were ESP conditions in there that now are no longer formatted correctly causing issues

Thanks @Victor its a made up name anyway, test call

I'm just updating my email templates which I havent done since 2016, now when I have started to test them they are showing the variables in the email as well as the summary description, has comething changed? A new Incident has been assigned to Service Desk, please ensure someone from the team takes ownership. Call details: Buffet for external course {{.H_description}} Customer Details {{Customer Contact.H_firstname}} {{Customer Contact.H_lastname}} Andrew Eames {{Customer Contact.H_email_1}} {{Customer Contact.H_tel_1}}

@Steve G I have created a new key and that’s sorted it. Is there a way to post the description of the call in the post. The flowcode available to me are very limited. I tried a manual entry &[global["inputParams"]["requestId"]]&[global["flowcode"]["description"]] but just posts the SR ID.

@Steve G thanks, seems to have moved on to iBridge Method: /Microsoft/Teams/Post To Channel.m Error: Forbidden: Forbidden do I need to create a new key?

@Steve G only just had chnace to revisit this. This is the error I get iBridge Method: /Microsoft/Teams/Post To Channel.m Error: BadRequest: Bad Request...

@James Ainsworth yes all calls are assigned to a team and it they were showing fine for other users. I have updated our service manager this morning and logged back in as the user and it all seems fine now. Very odd. Thanks anyway!

Hi one of our users is getting a new colour on the request listthis morning any ideas? Tried two browsers both the same. And from another machine.

Has anyone got any decent looking email template designs they are would share, before I get my easel out

Anyone else got issues connecting?

Thanks @Steve G I will test again and post back the error I got.

I may have missed it on the forums but has MS teams integration come out of Beta? I did try implementing into one my business processes today without any luck.

At present our assets are linked to 'site' When logging a call for a customer I select site A but it wont show any assets nor will there be a site serach offering. When I check the customers record teh site feild is blank. If I update the users record to have site A then create a call and pick site A again I see the assets. My question is it possible to have it so that whatever site I pick when creating a call it then looks at the assets associated that site selected. At present it feels like it associates the user to the site and only that site. The problem we have is that a customer can call from any site an log a fault with an asset.

ignore I have seen its been logged already on the forums.

I'm getting an error when putting calls on hold since the latest service manager update. FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/smUpdateStatus): nodeName: API Call - systemSmUpdateStatus; nodeId: 15ccd0bd-6cc4-4151-94f1-95008f16b270; At 109/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::systemSmUpdateStatus] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/systemSmUpdateStatus): nodeName: API Call: Clear Request Sub-status; nodeId: 151caee3-58c2-4106-a5eb-769c7cf35cfb; At 808/1: "Uncaught EspMethodCall::invoke: Operation[data::updateRecord] There are no values to update" throw(e); _fc_node_exec_151caee3_58c2_4106_a5eb_769c7cf35cfb" throw(e); _fc_node_exec_15ccd0bd_6cc4_4151_94f1_95008f16b270 Any ideas?

Any news on this? Thanks

Thanks @Steven Boardman

Thanks @Frank Reay good answer but its not right in this case I wish it was, rattle my brain over it.

I have had a few emails into the failures mailbox and I'm not sure why. I know they go in there if the call is closed or the IN number doesn’t exist. Are there any other reasons why they go to the failure’s mailbox? Looking at the 4 offending emails they seem to be OK, nothing odd about them.

Not sure if something has changed but the default for resolution is set to Team for resolution which means customers can’t see the resolution through the portal. Is there a way to change the default visibility value of resolution only to be Customer?

hi @J_Tamburrinidid you get anything back on this?