chriscorcoran

@Steve Giller sorry not sure I follow now?

@Steve Giller Just tried again

@Steve Giller I have updated the node, but still not showing as a FTF.

I'm trying to implement the first time fix into our business workflow. Even though I met all the requirments its not clear where it shows the first time fix on the resolved call. https://wiki.hornbill.com/index.php?title=First_Time_Fix#BPM_Workflow

Thanks @Steve Giller i thought it was but I dont get the desktop notification. Do you need to enable anything else in the browser to get desktop notiifcations?

Is there a way to get a noticiation when an email hits the Hornbill inbox?

I will try that @James Ainsworth

I have seen this on the forums before but I can't find it. I have created a new service portfolio and need to add all our internal users to it. I have the HB script to import users from Active Directory into HB but can't find a script to import them into a service

output (2) ADO.NET: R script error. Error in curl::curl_fetch_memory(url, handle = handle) : URL using bad/illegal format or missing URL Calls: GET ... request_fetch -> request_fetch.write_memory -> <Anonymous> Execution halted works fine on 4.2.1 on an older version of PowerBi Desktop (2022)

Running R 4.3.1 setting a report connection up on a new machine and getting the following, Running on the old machine 4.2.1 seems OK, thats the only difference I can see, any ideas why I might be seeing the following error? DataSource.Error: ADO.NET: R script error. Error: Execution halted Details: DataSourceKind=R DataSourcePath=R Message=R script error. Error: Execution halted

Managed to resolve by removing them in service catalogue and readding

Resolved categories not showing in some services

We can't see any resolution categories when trying to resolve calls. All looks ok.

@Keith Stevenson checked with users now and they are saying its better now.

Hi @Keith Stevenson I was getting reports on from users loading the request list taking like 30 seconds after constant refreshing its eventually loading

Anyone else have performance issues this morning, noticed its been very slow.

is it possible to have more than one Rule Expression, so I want to take inbound emails from a specific domain with a specific subject, ideally contains specific words in a subject would be better. so the Rule Expression would be something like fromAddress = 'ABC@domain.com' subjectContains ='orangesandlemons' does that work?

same for our users

All sorted, I think I was calling too many rows and hit the limit. I changed my date from 2019 to 2020 and all working

downloaded report in hornbill is also blank

I get the following in the powerbi navigator

I have just noticed our power bi dashboards are no longer populating, they run an r script which looks to be ok, I have created a new APi key just in case it was that. Just wondered if anything has changed recently I may have missed on here? The report runs fine in Hornbill

Unable to access Hornbill instance, was slow this morning now not working at all. Error Could not connect to server (Error code: 0)

Thanks @Steve Giller yeah missed it, but good to see the new portal. I take it the customer portal (external) remains the same?

Thanks @Steve Giller I dont have that company home on my view, but I have found what I need, which is different from what we use to have. I guess it must have changed on the roadmap at somepoint and missed it. The one that works and ended up at https://live.hornbill.com/delta/internal/home/ it use to be https://service.hornbill.com/delta/