[Boards: Filters would be nice]

Hi

 

It would be nice to be able to have filters available in the 'Boards' i.e. filter by customer name etc.  For now, i use can the ctrl +f to search within the summary but having additional filter options would be most useful....because who doesn't love a good filter?...

 

Thanks

Sxx

 

[Single Sign on Login Screen]

Hi,

 

This is an extra click which is inconvenient to us also.

 

Sxx

[Scheduled Report]

@James Ainsworthit allowed me to save but still doesn't allow me to 'run'.

Recently we have noticed a change in behaviour of the reporting interface which introduced some confusion, when we tried copying an existing report i.e. renamed the report it was actually renaming the existing instead of creating a copy.  I wonder if there is any relation to this?  There is no other report we have scheduled to run so can't test if i am able to run one set to schedule.

I will try and log this with your Support team also, just not had chance as of yet.

Thanks

Sxx

[Scheduled Report]

@James Ainsworththanks, is there any reason why the run button for me appears greyed out (appears with a no entry sign)?

Thanks

Sxx

[Scheduled Report]

Hi  there

 

Can you run a report which is scheduled?  I can't see how you can run the report i.e. to view outside the arranged scheduled.  Or is that the point?

 

Thanks

Sxx

[Hornbill Boards: Board/Lane ID]

Thanks Martyn.  My board is showing 0 records...any ideas how to find out the board ID?

 

Your support is greatly appreciated.

 

Sxx

[Hornbill Boards: Board/Lane ID]

Does anyone know how to locate the Board ID and Lane ID for the board?

Thanks in advance.

 

Sxx

 

 

[Hornbill Boards: Filter by colour of card]

Is it possible to filter by the colour of the card, if not could this be something we look at in the future please?

Thanks

Sxx

[Hornbill Board: Reporting]

When reporting against a board, is it possible to get the details of any assets assigned to the requests in the report?

Thanks

Sxx

 

 

[MS Bookings]

I am using MS Bookings for an upcoming project of mine and hopefully would like to make use of this application for other things.

 

Is there a way of extracting the data from the booking to appear in the call logged with captured information from bookings to appear in the call as well as custom fields?

Data such as: Name of user, date & time of booking, location, answers to set questions etc.

 

Thanks in advance.

[Chat: Further info required]

I am well thanks.

Excellent, thanks for clarifying on my points @Bob Dickinson, most useful.

 

Sxx

[Error when putting Incidents on-hold]

@Ehsan thank you for resolving this for us - we are all up & running now.

 

Regards

Sxx

[Chat: Further info required]

Can anyone assist me with my queries above.

I am looking to provide the positive and negatives of the chat service to my manager to look into whether its worth us subscribing for this.

 

Thanks

Sxx

[Error when putting Incidents on-hold]

@Ehsanwe are having this issue our end also. 

Thanks in advance.

 

Sxx

[Chrome issue: Not able to select 'Team' visibility]

Well, on this occasion refreshing the browser worked - I am pretty sure this hasn't always worked though.  Cheers Giller!

 

[Chrome issue: Not able to select 'Team' visibility]

We use Chrome as our preferred browser for all things Hornbill related, however; I have noticed that there seems to be an issue where it does not allow us to view the update visibility to 'Team'.

See screenshots below from bother browsers.

[Chat: Further info required]

 I require further information on the Chat feature please.

 

• What are the restrictions for Chat being available to a particular service only i.e. we have different departments using Service Manager; If our dept buys into this. 
• What are the possibilities of analysts doing a mention within the chat to other analysts who aren't chat agents and are not Chat subscribers? 
• Is there the ability to open the chat service to certain customers only? - i.e. to test the service with some users before opening up to all our customers. 
• Will analysts be able to redirect customers to the FAQs when in the chat?
• Does it allow the analyst multiple chat conversations at the same time?

 

Just gathering the pros & cons before passing this to my manager to make a decision to proceed or not.

 

Thanks again.

[Self Service Respond By]

Hi there

 

Our Service runs from 8:30am-5:00pm, where do i check the settings for the SLAs? We have a call where the details appears with a respond by after our service times.

Whereabouts do i check our settings?

 

Thanks for your ongoing support as always.

 

Sxx

 

 

 

[Request for "Authorisation" column in request list view]

@James Ainsworth thank you for arranging.

 

@Dan Munns @Steve Giller thank you for your responses also:)

[Access to Dashboard]

Hi there

If we needed to share a dashboard to a customer would they need any additional roles assigning?

 

The customer in question only currently has access to the self service portal.

 

Regards

Sxx

[Renaming a Catalog Item - impact?]

Thanks @Steven Boardman   

 

[Renaming a Catalog Item - impact?]

Hi there

If I rename a catalog item, would there be any impact?

 

The catalog item is being renamed only to make it a little clearer, can this be done via the service portfolio option?

Or is there anything which will need amending i.e. our existing business process?.

 

Regards

Sxx

[Email Service Requests in Bulk]

Hi Guys

What are the possibilities of sending a generic email to customers, I do not want to have to go through each individual job.

I can see I can select a number of requests and click on the cog, however; this only allows me to bulk assign or add to the board.

Is there an option to add the buttons to give me what I need?

 

Thanks for your ongoing support all.

 

Regards

Sxx

 

[Me Too]

Hi there,

 

The 'Me Too' option in our Service Portal is not visible in our service portal. Now is this because we don't have a Known Error business process in play?

This would be a great feature for our users and one which I would like to setup in the future:).

 

Regards

 

[Board Manager icon not appearing on the action bar]

Sorted, many thanks for this.