[Regex Match]

My mistake...that test failed...

[Regex Match]

Thanks @HHH that worked a treat, this will reduce my team having to manually apply the update to the request as well as allowing the call owner to pick up the updates as soon as the email is received! A massive thanks!

 

Sxx

 

This worked!

REGEX_MATCH(body, '.*\b[a-zA-Z]{2}[0-9]{8}\b.*') AND (lower(toAddress) LIKE '%itcalllogging@derby-college.ac.uk%' OR (lower(toAddress) LIKE '%ITServicesCallLogging@derby-college.ac.uk%')

[Auto Task to complete all outstanding tasks]

I would like to know if we could cancel old activities as a bulk also. 

Previously we were assigned tasks in error where the call owner was in another team.    Some activities relate to calls which have not moved past the Resolved state and some which appear as Closed. It would be useful to know so we can tidy up the older activities which are no longer required and have the calls moved over to a Closed state.

 

We make use of tasks/activities our end and find these useful.

 

Thanks

Sxx

[Regex Match]

@James Ainsworth did you kindly manage to get chance to take a look at this one for me?

I appreciate everyone is busy:)

 

Regards

 

Sxx

[Employee Portal - search widget]

Further to the above it would also be useful to have 'my staffs requests' available under the search widget as well as 'connections'

Users can filter from the 'requests' widget but it makes sense it is available at the top.  

 

At present we do not have an announcement to let users know when they have been added as a connection bit this is something we have on our radar and look to getting this sorted also.  Hence the above being useful:)

Thanks  

[Employee Portal - Connections]

@Marythat is most helpful. We have some connections added via a Business Process and some we add manually as and when required.

I have made a few changes my end and can see the connections in the portal.

 

I have set the 'view' and 'collaboration' against 2 of our services, if we needed some of the catalog items within these 2 services to appear as 'view' only i assume we could apply this in our Business Process to override this if required?

 

This is a massive help, thank you!

 

Regards

 

Sxx

[Regex Match]

Apologies for the delayed response @James Ainsworth.

The rule fails so email remains in the inbox, this rule is number 2; the rule previous to this one is regex match on the subject line so not getting overruled by rule number 1.

 

Thanks

Sxx

[Employee Portal - search widget]

Does the search widget allow to search against connections also, if not can this be added? 

I see the 'My Requests' as an option but not 'Connections'.  This would be most useful.

 

Thanks

Sxx

 

 

 

[Employee Portal - Connections]

On the employee portal, we have the requests widget.  The requests appear, however; when we choose the connections option no calls are listed.  Do we need to enable another setting at all to enable these to appear?

 

Thanks, we should hopefully moving to the employee portal soon.

Regards

Sxx

 

 

 

[WHERE h_answer =]

Thanks @Victor

 

(h_requesttype='service request')
AND (h_catalog= 'student laptop loan request')
AND (h_datelogged BETWEEN '2021-01-30' AND '2021-08-31')
AND h_pk_reference IN(SELECT h_entity_ref FROM h_itsm_questions WHERE h_answer 
='Yes') AND h_question_id ='coronavirusloanrequest'

[Regex Match]

Thanks @James Ainsworth

 

REGEX_MATCH(body, '.*\b[a-zA-Z]{2}[0-9]{8}\b.*') AND (toAddress LIKE "%ITCallLogging@derby-college.ac.uk%" OR toAddress LIKE '%ITServicesCallLogging@derby-college.ac.uk%')

[Regex Match]

Thanks, copied and pasted from the other rule, changed subject to body....still failing!

The Update request does work...

[Regex Match]

Hi,

 

The rule works for the regex match in the subject but not in the body...everything looks right so not sure why this is 'failing'.

Any assistance would be great.

 

Regards

Sxx

 

[WHERE h_answer =]

Thanks @HHH "Query execution error' occurs.  

[WHERE h_answer =]

Thanks @HHH, would the question id be the Field ID?

[WHERE h_answer =]

Can someone kindly assist me with this one please?

 

Thanks

Sxx

[Widget: Logged by System Administrator]

h_createdby= 'admin' this worked. 

 

Cheers

Sxx

[Widget: Logged by System Administrator]

Thanks @Steve Giller , i have tried h_createdby 'system administrator' and no entries appear.

 

Sxx

[Widget: Logged by System Administrator]

Hi

Any ideas how i measure calls logged by system administrator at all?

Thanks in advance.

Sxx

[WHERE h_answer =]

I would like to create a widget to show the number of loan requests from those who answered Yes that they are self isolating.

Currently the answer is not assigned to a custom field.

 

The number being shown is not correct as the 'Yes' also picks up from other questions asked.

Please see details attached.

 

Thanks in advance all.

 

Sxx

[h_bpm_authorised =0]

Hi there

 

Is there any way to differentiate the number from authorisation not required and those which require an authorisation not yet authorised?

Thanks in advance either way.

 

Sxx

[Boards: Filters would be nice]

Apologies for the delayed response @Deen, i do not see any filters my end, well not for the new 'Boards' . 

I believe the old 'Boards' did allow one to filter against the name.

Regards

 

Shamaila

[Instance service restart on 02/12 @ 10:45 AM. Please read!]

Chrome is up & running now.  Thanks all.

[Instance service restart on 02/12 @ 10:45 AM. Please read!]

Ive cleared the cache in Chrome and refreshed as well as exit out of the browser and its still not moving past the single sign on.

I'm using Edge for now..will see what occurs after a while.

 

Thanks

[Instance service restart.]

Think this is the link to the Announcements section:

https://community.hornbill.com/forum/135-announcements/