Ralf Peters

Hi @Victor thanks for looking into this, so what i can see is that it writes to the h_sys_user_profile_viz table , couldn't i just ceate records for each userid, duplicating the field settings ? The table was empty before i change my setting . Thanks Ralf

thanks @Victor , is that a recent change , our co-workers (users) normally do not touch their profile , we just add them automatically through an ldap script when we create new users in our AD system . All of them seem to be set to "Followers" , i can not changed them through the Live poral , the admin portal Home>System>organisational Data>users , does not have any option to set this. What table does this setting live in so i can SQL it ? Thanks Ralf

What permission is required to see the phone number in the co worker lookup, looks like its only visible to a superuser ? https://live.hornbill.com/<instancename>/coworkers/?page=1 the details do show in the request view under the customer details ??!! Thanks Ralf

@Victor Thanks for your help !

@victor as it turned out the mailbox account got disabled ???!!! email is now flowing again , sorry for the misinformation.

@victor you haven't changed your IP were the request is coming form ?

@Victor just check with our Team , no changes were done to our exchange servers ,checked imap services and they are up and running

@Victor seems to be only incoming email, outgoing email seems to work

@Victor tickets seem to be fine and can be opened again , email is still not coming in !

Hi, we are getting constant flow control error after upgrading to latest version this morning ! Anybdy else ?? Thanks Ralf

Hi @James Ainsworth this seems to work only if you manually update a request from an email, we have auto-update email rules in place and if they are triggered the attachment is still only available if I select to "View Email" from the timeline under "More Actions", same issue if the email has inbedded images ,they are only visible if I "View Email" , not on the timeline view, no attachments created and no indication on the timeline update that there is more info to be found inside the email . Regards; Ralf

@Pamela , it is hanging again , red error box "unable to query result- could not connect to server error code -1"

still geting some Errors popping up randomly ?? !!

+1 Ralf

Hi @James Ainsworth , has there been any progress with the icon resizing to get more options displayed on the initial landing page ? Thanks Ralf

@Pamela sorry the link says "No permission"

Hi, is there a table that holds the time taken from date logged to date resolved ? I would like to create a measure for average time it has taken to resolve a call , by service , by team , by month , or do/can I have to use a ( date_resolvedby - date_logged) kinda syntax in the value column of the measure ? Thanks Ralf

@steven boardman Hehe, when adding the table aliases and then stripping out the table-alias from the column name the report now shows the column aliases . Stripping the table names out of the columns display name is now required for all columns even the ones that do not have a table alias . Thanks for your help . Ralf

@steven boardman i am also using chrome and have just tested this in firefox ( never used firefox to access admin hornbill site ) same result . due-date-report.report.txt i only applied aliases to table fields not the table itself , data preview shows changed column names due-date-report.report.txt Thanks for you help Ralf

@steven boardman thanks for the info . is there a delay from when you change the setting on the report to when they are being applied when you run the report . i have changed the heading for the table fields i wanted to change , if i run a data preview it labels the headers correctly, but when i run the report it is still uses the default field headers on the report ? Thanks Ralf

another user ticket that just failed SR00021509

@Pamela raised a test ticket after upgrade to 2.38 through the portal and got the error logging the ticket with attachment request number is IN00021504 .

@Pamela we too have now upgraded to 2.38 Thanks Ralf