Ralf Peters

@ArmandoDM some of the error messages : SQL error 1052 !

@ArmandoDM screenshot attached : if the task is picked up manually : if asigned round robin :

@Martyn Houghton Thanks , yes looks the same to me ! Ralf

just updated to 2.36.3 , select our normal BPM and getting this error now ! ticket number is SR00019713 if you want to check on our system Thanks Ralf

Hi Steve, is there any progress with the automation of scheduling task ? We find the manual follow up requirement is a real problem ! Thanks Ralf

Hi , is there any progress with this as it is still happening ? Thanks Ralf

trying to create a report , simple one just to give me a list of a specific Task when and who completed it . Data is returned correct . It looks like the publishing section ignores whatever i put into the "Title to show..." section and just puts the report name at the top. Also how can i change the colums headings to something more appropriate then field names. Thanks Ralf Just noticed : when i run the report the run date showing in the history is 1 hour too fast ??

ooops , issue was our fault , we missed the stop timer steps in one of our BPMs .... i think the colour change was just highlighting the issue. one question though, when the timers are stopped , the date it display in the information section are the timer end dates rather than the date of the response or resolve , is that by design ? Thanks Ralf

just upgraded to the latest version 823 . new display of response and resolution timers. Tickets that have been re-opend now show the response times as red as they seem to re calculate from the original response period. Why would that happen ? shouldn't the response time still stay as being met , but the resolution timer be re-activated and ticking ? how can i even set the the response timer to stop , the BPM is in the closing phase ? if you want to have a look at this in our instance try SR00017374 Thanks Ralf

@Victor my colleagues are still unable to log in , they have reset their passwords but are unable to login , they are all named contacts .

@Victor Thanks i can now see the services .

@Victor

@Victor i am now able to login , but don't have any services assigned , can only see the rotating banner

@Victor that was the first thing i tried , reset the password but still can't get in ??

Hi Victor, I tried your link to look at the roapmap, asked me for Username and password , provided cummunity portal details but it does let me log in ( unexpected error occured...) Thanks Ralf

Hi James, Yes thanks all working . Ralf

working here as well

logged the request now .

Hi , we have some analysts that getting errors when sendeing an email from the request view this morninig . a FlowCode Exception. if another analysts tries the same action on the same ticket , it works , all role assignements are the same ?? any advise where to look ? Thanks Ralf

we too would be very interested in being able to publish to Basic Users, i thought it was working but just found out today that they can't read our FAQ ( Ooops ... ) . We have PDF\Docx guides and forms that we want to offer to our Users . Thanks Ralf

Hi, we are now on Build 817 and it just popped up again Thanks Ralf

Hi, upgraded to latest version this morning, i seem to have lost the ability to change the availability for my full users under admin module , the drop down list is empty , still able to do it on idividual bases in the live portal. Tried IE , Chrome same result Thanks Ralf

only updated to your previuos version (816) on friday

just seem to start today , the user was resolving the call

I am getting a few of these this morning ? "superfluous entity record update detected for 'Requests' The primary record was updated but no data changes were applied " What is the Error here ?? Thanks Ralf