QEHNick

I have some favourite dashboards I'd like to bookmark, however when attempting to "Bookmark Current Page" the following happens. Is this possible to bookmark a dashboard?

+1

Also, to add to this thread, text appears white on a white background when using a dynamic drop down selector in capture. (I've highlighted the text below as an example.) Also, any coloured tiles on the portal lose their colour and sometimes the icon also.

That's better, it's more personable now. It's the little things.... Thank you.

In the end, we put a mail tip on the account to warn people not to email the address to log calls.

It turns out Autotasks do not support "suspend" https://wiki.hornbill.com/index.php?title=Auto_Tasks Now I need to find some other way of introducing a "pause" before carrying out an action, placing it on hold would do it, but I'm loathe to do this for the purposes of a reminder.

Not sure if this is the correct area for this so I'll apologise upfront. In my "Service portfolio", when I set the "availability" setting on one of the services, it also changes on another service to exactly the same thing. If I remove it, it vanishes from the other service too. So far I've encountered this "link" one pair of services. I'll also add that one of the "paired" services does not appear in a widget I have created to show impacted services. So it would seem that this duplicated status is not actually set on it, just showing as is in the portfolio section. It also does not show as "impacted" in the portfolio list, just when you go into the service. Now I've been editing this post and going back and forth - it seems to have righted itself... How peculiar. What could be causing this?

I'd love to see a known problems widget which would show all known issues in one place. Likewise, one for all services availability status.

I've put a support request for this.

Interestingly, the request still shows as open on the request list. What on earth is going on? It doesn't do this if I place the call on hold instead of suspending it. So there must be something odd in the process doing this.

And now I've removed the function based on evidence provided by @Berto2002. So frustrating. A native function is required.

Ok, now I have some very strange behaviour. Once the suspend timer ends, the call is automatically resolved, but it isn't... There's nothing in the timeline; even the resolution text box shows as waiting for a response. The auto task in no way references or calls for resolution to be performed.

This explains why it is not appearing to work! Thanks for clearing that up, I can confirm that it does behave as described by @Berto2002 I have notified teams of this "feature" and received a lot of thumbs up. I agree with @Berto2002, it needs to be a default feature.

Thanks @James Ainsworth. I've made those modifications, however, it still does nothing. assign2me.draft.bpm.txt

Except, I can't seem to select anything but "wait for document"

Doh! The obvious! Thanks @Steve Giller

Still no joy.

I've had a chance to try this out. Although it executes without error, it also does nothing. assign2me.draft.bpm.txt

Thanks for the info @SamS. I've never heard of MariaDB before.

I'm putting together a process to enable call owners to set reminders on calls. Now before I commit this, I just want to pass it by the experts as I have an inkling it's gonna do something terrible. Essentially it checks to see if the current date is one day older than the date the process is initiated. If not, it loops around continually checking until it is thereby concluding the process. Is that loop gonna be deleterious to the service?

Cheers @SamS, I had a look around the net; there was so many different SQL variations, I wasn't sure where to go. So lots of trial and error involved; thanks for the resources, I'll bookmark them.

Got it! Capital H DATE_FORMAT(h_fixby, '%d/%m/%Y @ %H:%i') AS "Fix Target" DATE_FORMAT(h_fixby, '%d/%m/%Y @ %H:%i') AS "Fix Target"

Thanks @Steve Giller, that fixes the minutes, but the hour is still wrong. What's the secret there? vs.

Can someone please correct me here. Why does this.... DATE_FORMAT(h_fixby, '%d/%m/%Y @ %h:%m') AS "Fix Target" Result in these incorrect times? (dates are correct). Thank you and have a splendid day.

Ah that's the puppy. Yes, I understand what that does, and, rest-assured, I have taken measures to ensure that Changes can't be raised by just anyone. Thank you @James Ainsworth