Full email trail

[Melissa Gurney]

Hello,

when you reply to an email in the mailbox, the previous emails/full conversation is not shown. Is there a way of setting it so that the original email and any replies are visible?

Please let me know if you need more information.

Thanks,

Melissa

[Victor]

@Melissa Gurney you have a button on the email reply UI to show you / include the email trail:

[Melissa Gurney]

Oh yes! Thank you!

[Melissa Gurney]

@Victor is there a way of setting this to be the default setting so that the full email trail is available? So that the analyst doesn't have to click on the quotation marks each time. It is causing issues where if it hasn't been selected right at the start they are unable to see messages when clicking on the quotation marks later on. Thanks, Mel

[Victor]

@Melissa Gurney I am not aware of any current setting that will make the "quotes" enabled by default.. Perhaps is something @Daniel Dekel could advise?

[Daniel Dekel]

Hi @Melissa Gurney,

We can add an option to change the default in the Admin Tool. It will be applied to the entire company. Will that be OK?

Thanks.

Daniel.

[Melissa Gurney]

Hi Sorry yes entire company is fine.

 

Thanks,

 

Melissa

[Daniel Dekel]

Thank you @Melissa Gurney,

I'll raise a Change Request for this. Will let you know when is ready.

Thank you,

Daniel.

[Melissa Gurney]

That's great @Daniel Dekel Thank you,

Melissa

[Guest Paul Alexander]

Hi @Daniel Dekel

Is this setting now available please? If so, where?

 

thank you

 

 

[Daniel Dekel]

Hi @Paul Alexander,

The setting is not available yet but we are working in some new features in that area so it should not take long for this to be implemented. I will keep this post updated when it's done.

Thanks,

Daniel.

[nasimg]

Great - this is a setting we would want on by default...

Nasim

[Daniel Dekel]

Hi @Melissa Gurney, @Paul Alexander, @nasimg,

This feature is now available. The Setting can be set by setting the flag "app.view.email.reply.includeOriginalMessageText" to TRUE.

In the Admin Tool go to > Home > Hornbill Collaboration > Application Settings and look for the mentioned flag.

Enjoy!

Daniel.

[Guest Paul Alexander]

Hi @Daniel Dekel

 

That's perfect...thank you!

 

[Guest Paul Alexander]

Hi @Daniel Dekel

Sorry to seemingly never be happy....is there a setting to get the full email trail to be added by default when you hit Reply To All as well please? 

thanks...

Paul

[Daniel Dekel]

Hi @Paul Alexander,

Of course. That should work with the same setting. I'll make sure this is added too.

Thanks,

Daniel.