Steve Giller Posted December 8, 2016 Share Posted December 8, 2016 Is there a role that I can create to allow analysts the ability to send an email - e.g. as a call update - without exposing the email inbox as well? (i.e. hiding the icon.) Only our Service Desk deal with incoming emails, and although I can set the permissions to allow sending emails from a request timeline and not allowing the inbox to be accessed it's not very elegant as the inbox icon still appears and shows an error if clicked (see attached) Of course, I may be approaching this the wrong way ... 1 Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now