Limited email access

[Steve Giller]

Is there a role that I can create to allow analysts the ability to send an email - e.g. as a call update - without exposing the email inbox as well? (i.e. hiding the icon.)

Only our Service Desk deal with incoming emails, and although I can set the permissions to allow sending emails from a request timeline and not allowing the inbox to be accessed it's not very elegant as the inbox icon still appears and shows an error if clicked (see attached)

Of course, I may be approaching this the wrong way ...

[Melissa Gurney]

@DeadMeatGF I have recently asked the same as we are in the same position. Only our service desk deal with emails but all of our supporting analysts will need to send and receive email updates.

I was advised that this is something they are working on but it is not yet possible to hide the inbox. Hopefully someone from Hornbill will be able to advise.

May I ask what level of access you have assigned them currently as we don't even get the error - our analysts are able to see the contents of the mailbox.

Thanks, Mel

 

 

 

[Steve Giller]

I have all of my analysts with inbox access, as there is no actual issue with the IT team seeing the content. As our Facilities team come onboard I will need to be more precise with access as their inbox could contain potentially personal information.

[Melissa Gurney]

Thanks @DeadMeatGF. Hopefully it is something that will be available soon.

[HGrigsby]

Hi

Is there any update on this?  It is something that I have been asked about too.

We want the service desk to see the mailbox and the rest of IT to not be able to view it

thanks

Helen

[Victor]

@HGrigsby yes, you can achieve this with the mailbox role... assign the mailbox role only to the service desk users...