Martyn Houghton Posted June 14, 2016 Share Posted June 14, 2016 Is there any plans to provide a links to the Service FAQ's when logging a new request via email or phone through the Live app, rather than them just being presented on the Service/Customer Portals? Was thinking that when you select the Service in the progressive capture, that a link could be presented in the trail on the righthand side listing the service selected indicating that there are FAQ's for the service, to allow the analyst to open up the list of FAQ's in a separate tab to check if the issue being reported is already present? Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now