how-to Notifications can be sent to either individuals or teams

[gwynne]

Hello

where is this fix set FIX: Notifications can be sent to either individuals or teams and how do we define

regards

Gareth

[AlexTumber]

Hi Gareth,

The settings are on page 4 of the Service Manager application settings which can be accessed through the Admin Tool.

The 2 settings you are looking for are

guest.app.requests.notification.notificationType.assignment

and

guest.app.requests.notification.notificationType.assignmentTeam

Regards,

Alex

[gwynne]

Hi Alex

So am I right in thinking guest.app.requests.notification.notificationType.assignment is for the individual?

Is this only for assignment of jobs?

Do you have plans to expand the individual notifications to the other notification types?

Regards

Gareth

[AlexTumber]

Hi Gareth,

Yes, guest.app.requests.notification.notificationType.assignment is the setting for controlling individual assignment notifications.

You are correct when you say this is only for the assignment of requests.

There are plans to do many things in the future with notifications but this was a particular one that we were receiving a lot of requests for from multiple customers.

Regards,

Alex

[gwynne]

Hi Alex

I would say updates is an important one as well

Regards

Gareth

[nasimg]

Yes - updates is also important