Kelvin Posted April 22, 2016 Share Posted April 22, 2016 Could you tell me where I would find this setting. Link to comment Share on other sites More sharing options...
TrevorKillick Posted April 22, 2016 Share Posted April 22, 2016 Hi Kelvin I believe the following application settings in Service Manager should be the one you are after: In the New Admin Tool go to Service Manager-> Settings and search for app.request.allowResolveCloseWithoutAnalyst Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Kelvin Posted April 22, 2016 Author Share Posted April 22, 2016 Thanks Trevor Amazing quick response as always 1 Link to comment Share on other sites More sharing options...
nasimg Posted April 26, 2016 Share Posted April 26, 2016 When I tried this I found I was still able to resolve the ticket (even though it wasnt assigned to anyone). Has anyone been able use this yet and confirms it works? Link to comment Share on other sites More sharing options...
nasimg Posted April 26, 2016 Share Posted April 26, 2016 Ignore my previous comment - this feature is now working for us Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now