how-to Setting to prevent resolution and closure for requests if not assigned to a user

[Kelvin]

Could you tell me where I would find this setting.

[TrevorKillick]

Hi Kelvin

I believe the following application settings in Service Manager should be the one you are after:

In the New Admin Tool go to Service Manager-> Settings and search for app.request.allowResolveCloseWithoutAnalyst

Kind Regards

Trevor Killick

[Kelvin]

Thanks Trevor

Amazing quick response as always

[nasimg]

When I tried this I found I was still able to resolve the ticket (even though it wasnt assigned to anyone). Has anyone been able use this yet and confirms it works?

[nasimg]

Ignore my previous comment - this feature is now working for us