Self-Serrvice Home screen

[Paul Welby]

Hi

We are having reports of an issue on our self service portal.

is anyone else experiencing this or could it just be from our side?

[samwoo]

We are getting this too

[Gareth Cantrell]

+1 - I raised a support request for ours

[samwoo]

Some of it is resolved now, some are not

[Paul Welby]

We are still having an issue

[Steve Giller]

As far as I am aware at this stage, this is a caching issue within the browser and we are looking into this.

If affected Users can try, in order:

• Refreshing the page (F5)
• Hard Refreshing the page (CTRL+F5)
• Clearing the cache (via settings)

this should resolve the issue.

I'll update here if I am passed any further information.

[Gareth Cantrell]

I am getting most errors on the smRequestListWidget.

It will intermittently show data and on subsequent refreshes will show an error - it is not consistent as to when it will show an error and when it will show data

[Lynne Aldridge]

Hi,

Our users are getting this message when trying to log calls through Customer Portal and was hoping someone may have an idea of a fix

Widget [homeCoreCatalogServices] not available due to an error when plugging in

 

Thanks

Lynne

[samwoo]

Hi @Steve Giller,

Is it still a caching issue as far as you know?

I cleared the cache earlier and the problem went away, and now it's back again.

[samwoo]

I cleared my cache after my previous message, and have gone back to the Employee Portal, and now the issue has occurred again, but just for a single widget on the main homepage. I haven't checked in any of the sub pages though.

[Steve Giller]

It's not really my expertise, but I believe that the issue seems to be the Browser is caching pages that carry a marker saying they should not be cached.

We are looking to see if there's a way to prevent this and have pushed a patch to improve it already, I have updated Development that we are still receiving reports of this issue.

[samwoo]

Thanks @Steve Giller - wonder why this is happening now, I'm not aware of any MS Edge browser updates (but I haven't checked yet).

[Gareth Cantrell]

Its started happening again for us too ... I've cleared caches and still no joy - Safari and Edge

[Gareth Watkins]

Some customer are reporting an issue when opening the employee portal today. 

Instead of seeing the content they get empty boxes with the following messages.

Widget [corePageLinks] not available due to an error when plugging in

Widget [homeCoreCatalogServices] not available due to an error when plugging in

Widget [smRequestListWidget] not available due to an error when plugging in

 

[Gareth Watkins]

Some with user access have been able to load and leave the design mode which briefly brings back content but basic users are unable to see content. 

[Gareth Watkins]

+1 for this. Still seeing the problem and no amount of cache clearing is resolving. 

[samwoo]

Should this be merged with:

 

Or vice versa?

[TrevorHarris]

Hi all,

we have identified a potential cause for these issues and released a patch which will hopefully fix it  

Let me know if your still seeing errors

Sorry for the inconvience

Trevor

[Lynne Aldridge]

This is now working for us. Thanks for your help