Paul Welby Posted October 30, 2023 Share Posted October 30, 2023 Hi We are having reports of an issue on our self service portal. is anyone else experiencing this or could it just be from our side? Link to comment Share on other sites More sharing options...
samwoo Posted October 30, 2023 Share Posted October 30, 2023 We are getting this too Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted October 30, 2023 Share Posted October 30, 2023 +1 - I raised a support request for ours Link to comment Share on other sites More sharing options...
samwoo Posted October 30, 2023 Share Posted October 30, 2023 Some of it is resolved now, some are not Link to comment Share on other sites More sharing options...
Paul Welby Posted October 30, 2023 Author Share Posted October 30, 2023 We are still having an issue Link to comment Share on other sites More sharing options...
Steve Giller Posted October 30, 2023 Share Posted October 30, 2023 As far as I am aware at this stage, this is a caching issue within the browser and we are looking into this. If affected Users can try, in order: Refreshing the page (F5) Hard Refreshing the page (CTRL+F5) Clearing the cache (via settings) this should resolve the issue. I'll update here if I am passed any further information. Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted October 30, 2023 Share Posted October 30, 2023 I am getting most errors on the smRequestListWidget. It will intermittently show data and on subsequent refreshes will show an error - it is not consistent as to when it will show an error and when it will show data Link to comment Share on other sites More sharing options...
Lynne Aldridge Posted October 30, 2023 Share Posted October 30, 2023 Hi, Our users are getting this message when trying to log calls through Customer Portal and was hoping someone may have an idea of a fix Widget [homeCoreCatalogServices] not available due to an error when plugging in Thanks Lynne Link to comment Share on other sites More sharing options...
samwoo Posted October 30, 2023 Share Posted October 30, 2023 Hi @Steve Giller, Is it still a caching issue as far as you know? I cleared the cache earlier and the problem went away, and now it's back again. Link to comment Share on other sites More sharing options...
samwoo Posted October 30, 2023 Share Posted October 30, 2023 I cleared my cache after my previous message, and have gone back to the Employee Portal, and now the issue has occurred again, but just for a single widget on the main homepage. I haven't checked in any of the sub pages though. Link to comment Share on other sites More sharing options...
Steve Giller Posted October 30, 2023 Share Posted October 30, 2023 It's not really my expertise, but I believe that the issue seems to be the Browser is caching pages that carry a marker saying they should not be cached. We are looking to see if there's a way to prevent this and have pushed a patch to improve it already, I have updated Development that we are still receiving reports of this issue. Link to comment Share on other sites More sharing options...
samwoo Posted October 30, 2023 Share Posted October 30, 2023 Thanks @Steve Giller - wonder why this is happening now, I'm not aware of any MS Edge browser updates (but I haven't checked yet). Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted October 30, 2023 Share Posted October 30, 2023 Its started happening again for us too ... I've cleared caches and still no joy - Safari and Edge Link to comment Share on other sites More sharing options...
Gareth Watkins Posted October 30, 2023 Share Posted October 30, 2023 Some customer are reporting an issue when opening the employee portal today. Instead of seeing the content they get empty boxes with the following messages. Widget [corePageLinks] not available due to an error when plugging in Widget [homeCoreCatalogServices] not available due to an error when plugging in Widget [smRequestListWidget] not available due to an error when plugging in Link to comment Share on other sites More sharing options...
Gareth Watkins Posted October 30, 2023 Share Posted October 30, 2023 Some with user access have been able to load and leave the design mode which briefly brings back content but basic users are unable to see content. Link to comment Share on other sites More sharing options...
Gareth Watkins Posted October 30, 2023 Share Posted October 30, 2023 +1 for this. Still seeing the problem and no amount of cache clearing is resolving. Link to comment Share on other sites More sharing options...
samwoo Posted October 30, 2023 Share Posted October 30, 2023 Should this be merged with: Or vice versa? Link to comment Share on other sites More sharing options...
TrevorHarris Posted October 30, 2023 Share Posted October 30, 2023 Hi all, we have identified a potential cause for these issues and released a patch which will hopefully fix it Let me know if your still seeing errors Sorry for the inconvience Trevor 1 Link to comment Share on other sites More sharing options...
Lynne Aldridge Posted October 31, 2023 Share Posted October 31, 2023 This is now working for us. Thanks for your help Link to comment Share on other sites More sharing options...
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