Enhancement: In the form to create a new Service, please include the "Default Mailbox" selection

[Berto2002]

In the service manager release of 19 July (Build 2906), a fix was included to send emails to the default mailbox specified in the service portfolio item (Email notifications should be sent from the mailbox selected in the request's service {PM00177121}).

However, we found most of our default mailboxes values were not set. This is because the option to select the mailboxes not included in the form when creating a new service so users have to remember to go back into edit the service after initially creating it in order to set this value. I figure we better if that selection was on the original form

[Martyn Houghton]

++1 from us.

[Berto2002]

Oh, and if this is required, to make it mandatory...

[samwoo]

+1

[Steve Giller]

I've flagged this with development.

[UPDATE] This has been picked up and will be included in a future update - I don't have timescales for this so you'll need to keep an eye on the Service Manager Release Notes as posted in the Announcements forum.

[David Hall]

Dear all,

We've included the mailbox selection in the create service form and this will be available in the next Service Manager update.  The field will be an optional field at this point as a shared mailbox will not always be required against a service.

Regards,

Dave.