There are no charts configured or visible

[Mark (ESC)]

As of this morning, staff on the Service Desk are unable to view any charts that I have shared to them.

We have made no changes overnight, but all staff are affected, apart from me, as I am able to see all my own charts. 

[Adam Toms]

+1 this is happening to us also.

[IbbyP]

This is also affecting us.

[Nanette]

@Mark (ESC)@Adam Toms @IbbyP this is currently being investigated by our developers, and will provide an update as soon as possible. Please bear with us.

 

[Adrian Simpkins]

Hi All,

Just to confirm i raised this issue as a support ticket this morning, and a defect was identified so waiting on patch reference KE00174714

 

Many thanks

[James Ainsworth]

A patch was deployed for this issue.  Please let us know if you are still experiencing issues with this.

[Steve Giller]

Please note that you may need to open the shared view(s) for the Chart(s) you wish to display on your dashboard and select the "eye" icon in order to make it/them visible.

[Adrian Simpkins]

All working fine now for me - thanks for the quick fix!

[Mark (ESC)]

@James Ainsworth

Back from a week off, and the charts are not showing for staff. 
They can see the view via View and Shared Views, but the chart is no visible.
I have checked the share settings, and reshared to Team and User, and also made sure the chart eye is set to 'chart is visible'

[Steve Giller]

11 minutes ago, Mark (ESC) said:

and also made sure the chart eye is set to 'chart is visible'

Have the Users you have shared to set the eye icon to 'chart is visible' as well?
The User doing the sharing does not control the recipient's Dashboard, so they will need to make that change.