Mark (ESC) Posted November 10, 2022 Share Posted November 10, 2022 As of this morning, staff on the Service Desk are unable to view any charts that I have shared to them. We have made no changes overnight, but all staff are affected, apart from me, as I am able to see all my own charts. Link to comment Share on other sites More sharing options...
Adam Toms Posted November 10, 2022 Share Posted November 10, 2022 +1 this is happening to us also. Link to comment Share on other sites More sharing options...
IbbyP Posted November 10, 2022 Share Posted November 10, 2022 This is also affecting us. Link to comment Share on other sites More sharing options...
Nanette Posted November 10, 2022 Share Posted November 10, 2022 @Mark (ESC)@Adam Toms @IbbyP this is currently being investigated by our developers, and will provide an update as soon as possible. Please bear with us. 3 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted November 10, 2022 Share Posted November 10, 2022 Hi All, Just to confirm i raised this issue as a support ticket this morning, and a defect was identified so waiting on patch reference KE00174714 Many thanks 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 10, 2022 Share Posted November 10, 2022 A patch was deployed for this issue. Please let us know if you are still experiencing issues with this. 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted November 10, 2022 Share Posted November 10, 2022 Please note that you may need to open the shared view(s) for the Chart(s) you wish to display on your dashboard and select the "eye" icon in order to make it/them visible. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted November 10, 2022 Share Posted November 10, 2022 All working fine now for me - thanks for the quick fix! 1 Link to comment Share on other sites More sharing options...
Mark (ESC) Posted November 22, 2022 Author Share Posted November 22, 2022 @James Ainsworth Back from a week off, and the charts are not showing for staff. They can see the view via View and Shared Views, but the chart is no visible. I have checked the share settings, and reshared to Team and User, and also made sure the chart eye is set to 'chart is visible' Link to comment Share on other sites More sharing options...
Steve Giller Posted November 22, 2022 Share Posted November 22, 2022 11 minutes ago, Mark (ESC) said: and also made sure the chart eye is set to 'chart is visible' Have the Users you have shared to set the eye icon to 'chart is visible' as well? The User doing the sharing does not control the recipient's Dashboard, so they will need to make that change. Link to comment Share on other sites More sharing options...
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