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There are no charts configured or visible


Mark (ESC)
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As of this morning, staff on the Service Desk are unable to view any charts that I have shared to them.

We have made no changes overnight, but all staff are affected, apart from me, as I am able to see all my own charts. :)

image.thumb.png.ddedbdcd36d59d3dbce9011513e9eea2.png

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  • 2 weeks later...

@James Ainsworth

Back from a week off, and the charts are not showing for staff. 
They can see the view via View and Shared Views, but the chart is no visible.
I have checked the share settings, and reshared to Team and User, and also made sure the chart eye is set to 'chart is visible'

image.thumb.png.814cf616dd3f290e9c49235c49e092b9.png

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11 minutes ago, Mark (ESC) said:

and also made sure the chart eye is set to 'chart is visible'

Have the Users you have shared to set the eye icon to 'chart is visible' as well?
The User doing the sharing does not control the recipient's Dashboard, so they will need to make that change.

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