Jeremy Posted April 28, 2021 Posted April 28, 2021 So we are having issues in searching for requests and also linking requests together.....has there been any issues with Hornbill? or is it just us......
Guest Mary Posted April 28, 2021 Posted April 28, 2021 Hi @Jeremy are you able to provide a bit more detail on the issues you are experiencing?
nasimg Posted April 28, 2021 Posted April 28, 2021 Hi @Jeremy Our searching and linking is fine - but this happened to our instance a couple of times. In all cases a re-index sorted this out. Nasim
Jeremy Posted April 28, 2021 Author Posted April 28, 2021 @Mary we can't link requests together by searching (at the moment we have a problem record that we cannot find in the search) or use the search at the top of Service Manager it doesn't find some requests. These requests were logged several days/weeks ago but don't appear in the search: But if you press Ctrl, Shift and F and enter the numbers the system finds and opens them straight away
Jeremy Posted April 28, 2021 Author Posted April 28, 2021 this is linking within a request another request that the system can't find....but is in my queue
Guest Mary Posted April 28, 2021 Posted April 28, 2021 Thanks @Jeremy. This appears to be an issue with indexes on your instance. A re-index will be performed tonight.
Jeremy Posted April 28, 2021 Author Posted April 28, 2021 @Mary is this something that you will do or us?
Jeremy Posted April 28, 2021 Author Posted April 28, 2021 experimental.elasticsearch.enable does not seem to exist anymore? @Daniel
Jeremy Posted April 29, 2021 Author Posted April 29, 2021 20 hours ago, Mary said: @Jeremywe'll do this @Mary did this happen last night as it appears that things are not much better this morning and when linking request we can't even generically search for Open Problems: Searching via the to Global Search also yields No Results.
Guest Mary Posted April 29, 2021 Posted April 29, 2021 Hi @Jeremy I have been informed that the re-indexing will be performed on your instance again tonight. Thank you for your patience.
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now