broken Linking and Searching

[Jeremy]

So we are having issues in searching for requests and also linking requests together.....has there been any issues with Hornbill? or is it just us......

[Guest Mary]

Hi @Jeremy are you able to provide a bit more detail on the issues you are experiencing? 

 

[nasimg]

Hi @Jeremy

Our searching and linking is fine - but this happened to our instance a couple of times.

In all cases a re-index sorted this out.

Nasim

[Jeremy]

@Mary we can't link requests together by searching (at the moment we have a problem record that we cannot find in the search) or use the search at the top of Service Manager it doesn't find some requests.

These requests were logged several days/weeks ago but don't appear in the search:

But if you press Ctrl, Shift and F and enter the numbers the system finds and opens them straight away

[Jeremy]

this is linking within a request

another request that the system can't find....but is in my queue

[Guest Mary]

Thanks @Jeremy.

This appears to be an issue with indexes on your instance. A re-index will be performed tonight. 

 

[Jeremy]

@Mary is this something that you will do or us?

[Guest Mary]

@Jeremywe'll do this

 

[Daniel]

@Jeremy do you want to see this topic?

 

 

[Jeremy]

experimental.elasticsearch.enable does not seem to exist anymore? @Daniel

[Jeremy]

20 hours ago, Mary said:

@Jeremywe'll do this

 

@Mary did this happen last night as it appears that things are not much better this morning and when linking request we can't even generically search for Open Problems:

Searching via the to Global Search also yields No Results.

[Guest Mary]

Hi @Jeremy

I have been informed that the re-indexing will be performed on your instance again tonight.  Thank you for your patience.