Jeremy Posted April 28, 2021 Share Posted April 28, 2021 So we are having issues in searching for requests and also linking requests together.....has there been any issues with Hornbill? or is it just us...... Link to comment Share on other sites More sharing options...
Guest Mary Posted April 28, 2021 Share Posted April 28, 2021 Hi @Jeremy are you able to provide a bit more detail on the issues you are experiencing? Link to comment Share on other sites More sharing options...
nasimg Posted April 28, 2021 Share Posted April 28, 2021 Hi @Jeremy Our searching and linking is fine - but this happened to our instance a couple of times. In all cases a re-index sorted this out. Nasim Link to comment Share on other sites More sharing options...
Jeremy Posted April 28, 2021 Author Share Posted April 28, 2021 @Mary we can't link requests together by searching (at the moment we have a problem record that we cannot find in the search) or use the search at the top of Service Manager it doesn't find some requests. These requests were logged several days/weeks ago but don't appear in the search: But if you press Ctrl, Shift and F and enter the numbers the system finds and opens them straight away Link to comment Share on other sites More sharing options...
Jeremy Posted April 28, 2021 Author Share Posted April 28, 2021 this is linking within a request another request that the system can't find....but is in my queue Link to comment Share on other sites More sharing options...
Guest Mary Posted April 28, 2021 Share Posted April 28, 2021 Thanks @Jeremy. This appears to be an issue with indexes on your instance. A re-index will be performed tonight. Link to comment Share on other sites More sharing options...
Jeremy Posted April 28, 2021 Author Share Posted April 28, 2021 @Mary is this something that you will do or us? Link to comment Share on other sites More sharing options...
Guest Mary Posted April 28, 2021 Share Posted April 28, 2021 @Jeremywe'll do this Link to comment Share on other sites More sharing options...
Daniel Posted April 28, 2021 Share Posted April 28, 2021 @Jeremy do you want to see this topic? Link to comment Share on other sites More sharing options...
Jeremy Posted April 28, 2021 Author Share Posted April 28, 2021 experimental.elasticsearch.enable does not seem to exist anymore? @Daniel Link to comment Share on other sites More sharing options...
Jeremy Posted April 29, 2021 Author Share Posted April 29, 2021 20 hours ago, Mary said: @Jeremywe'll do this @Mary did this happen last night as it appears that things are not much better this morning and when linking request we can't even generically search for Open Problems: Searching via the to Global Search also yields No Results. Link to comment Share on other sites More sharing options...
Guest Mary Posted April 29, 2021 Share Posted April 29, 2021 Hi @Jeremy I have been informed that the re-indexing will be performed on your instance again tonight. Thank you for your patience. Link to comment Share on other sites More sharing options...
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