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Mary

Hornbill Staff
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Mary last won the day on October 25 2019

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  1. @Keith I have attached a sample report which shows the modification required to display information from a Linked (child) request (Summary etc) where the report is filtered by data contained in the Parent request. Feel free to modify the filter as required. linked-child-request-report-filtered-by-data-in-the-parent-request.report.txt
  2. Hi @nasimg You may set up a routing rule which sends out the bounce back message as follows Set up a service to manage this type of emails Create a routing rule which logs a request against the service created in step 1 above Create a business process which assigns the call to a team, sets the status to close and sends out an email with your required message e.g. "This mailbox is not monitored. Please raise all requests via the Portal" Ensure the rule created in step 2 above is the last rule processed by your email routing Hope this helps Mary
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