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Mary

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Mary last won the day on April 28

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  1. Hi @Jeremy I have been informed that the re-indexing will be performed on your instance again tonight. Thank you for your patience.
  2. Hi @Ann The error above suggests you have not selected a supplier and contract from the drop down options when setting the sub status on the request. For more details , please see Plugins> Service Manager> Using the Plug-in bullet point on https://wiki.hornbill.com/index.php?title=Supplier
  3. Thanks @Jeremy. This appears to be an issue with indexes on your instance. A re-index will be performed tonight.
  4. Hi @Jeremy are you able to provide a bit more detail on the issues you are experiencing?
  5. Hi @AndyHill Could you please confirm that the StringCollectionTweak is set to true as shown below and detailed in the change log of the new utility (https://github.com/hornbill/goAzure2HUserImport/releases/tag/v2.7.0)?
  6. Hi @aykut.boyraz You may try the nodes below provided the 'previous node' you refer to is completed before 17:00 on any given day (else you may need some decision nodes added)
  7. Hi @Alisha The above exception is not currently possible.
  8. Hi @Joe The IP adresses you require are found in https://wiki.hornbill.com/index.php?title=Hornbill_Cloud_and_Platform
  9. Hi @yelyah.nodrog Those attributes are asset type specific and are located in the asset specific tables e.g. h_cmdb_assets_computer
  10. @GSM A picture is worth a thousand words This screenshot shows the request source is Email not analyst as I interpreted scenario 2 ( an analyst raising a request manually from the request list view using the Raise New button). Please amend the source on your decision custom expression to Email and all would work.
  11. Hi @GSM Hi @GSM From your comments, the process is working as you have configured i.e. allocate on a round robin basis to the team defined in the highlighted node if there is no owner on the request. Scenario 2 meets this criteria. Your business process is re-assigning the ticket on the highlighted node. You need a new decision node between the Get Request Info and Decision node shown below. This new decision node checks the source of the request and if it is analyst, it goes to the Request Assigned to Team node. If the source is not analyst, it goes to the decision node
  12. @ALIPOyou need https://wiki.hornbill.com/index.php?title=CSV_Asset_Import to update asset records via csv. The reason in the screenshot above states it cannot AddRecord because the record already exists.
  13. Hi @ALIPO could you please clarify what you mean by bulk upload .csv? What records are you trying to update - users, assets?
  14. Hi @ALIPO, have you assigned members to the team?
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