Jamie Talbot Posted May 7, 2020 Share Posted May 7, 2020 Hi All, When emailing into a change ticket the attachments don’t append to the attachments field in the ticket. This works in service requests and incidents but just not for change requests. The first image shows an email with an attachment being sent into a service request and the attachment appending to the request. Whereas the second image shows an attachment being sent via email into a change request and the attachment not appending to the ticket. Thanks Jamie 1 Link to comment Share on other sites More sharing options...
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