enhancement Shared Mailbox - Raise New Request - initial timeline entry to include To and CC addresses

[Martyn Houghton]

Linked to earlier post for Auto Responder to include To and CC addresses  in the timeline entry when new request is logged, this is an enhancement request for the same functionality when raising a new request via the Shared Mailbox - Raise New Request option.

Currently this option does not include the details, but when logged by the Auto Responder it does. Example screenshot below.

Cheers

Martyn

 

 

[sprasad]

@James Ainsworth Can you please advise if this has been considered and if so, any timescales for implementation?  Thank you.