mojahidm Posted April 9, 2019 Share Posted April 9, 2019 Hi team, One of our users enquired if it was possible to attach a file at the point of resolving a ticket? Currently, when you resolve a ticket you see the below: Once the 'Resolve' button is clicked, an automatic email is sent to the customer as per our BPM process. Far as we know, there isn't a way of having an 'Add an Attachment' option here, but we wanted to double check with yourselves and if not possible, is there a possibility of a RFE for it? Or if you knew of a workaround... Many thanks, Mojahid 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 9, 2019 Share Posted April 9, 2019 Hi @mojahidm We do have a change in our backlog for this particular requirement. I've added you to the change. This is not currently scheduled, but I'll post back here as it progresses. Regards, James 1 Link to comment Share on other sites More sharing options...
mojahidm Posted April 11, 2019 Author Share Posted April 11, 2019 Thanks @James Ainsworth :-) Link to comment Share on other sites More sharing options...
Alisha Posted April 24, 2019 Share Posted April 24, 2019 +1 for us as well please :) Link to comment Share on other sites More sharing options...
Jeremy Posted April 24, 2019 Share Posted April 24, 2019 +1 for us too, also the ability to have snippets in the resolve action would be great too! Link to comment Share on other sites More sharing options...
Steven Cotterell Posted July 18, 2019 Share Posted July 18, 2019 +1 for us please Link to comment Share on other sites More sharing options...
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