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Attaching a file at the point of resolving a ticket


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Hi team,

One of our users enquired if it was possible to attach a file at the point of resolving a ticket?

Currently, when you resolve a ticket you see the below:


Once the 'Resolve' button is clicked, an automatic email is sent to the customer as per our BPM process. Far as we know, there isn't a way of having an 'Add an Attachment' option here, but we wanted to double check with yourselves and if not possible, is there a possibility of a RFE for it? Or if you knew of a workaround...

Many thanks,


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