Attaching a file at the point of resolving a ticket

[mojahidm]

Hi team,

One of our users enquired if it was possible to attach a file at the point of resolving a ticket?

Currently, when you resolve a ticket you see the below:

Once the 'Resolve' button is clicked, an automatic email is sent to the customer as per our BPM process. Far as we know, there isn't a way of having an 'Add an Attachment' option here, but we wanted to double check with yourselves and if not possible, is there a possibility of a RFE for it? Or if you knew of a workaround...

Many thanks,

Mojahid

[James Ainsworth]

Hi @mojahidm

We do have a change in our backlog for this particular requirement.  I've added you to the change.  This is not currently scheduled, but I'll post back here as it progresses.  

Regards,

James

[mojahidm]

Thanks @James Ainsworth :-)

[Alisha]

+1 for us as well please :)

[Jeremy]

+1 for us too, also the ability to have snippets in the resolve action would be great too!

[Steven Cotterell]

+1 for us please