Alisha Posted August 22, 2018 Share Posted August 22, 2018 Hello, I have added a label in a progressive capture, but once the request is logged, it duplicates the text. Is there a way to not have the text show twice (other than using different text for the first line, as it's just intended for information only)? Many thanks, Alisha Link to comment Share on other sites More sharing options...
Alisha Posted August 22, 2018 Author Share Posted August 22, 2018 I found a way around this by adding some span code to white out the text in the Label field, but is there a cleaner way to do this please? Link to comment Share on other sites More sharing options...
Victor Posted August 22, 2018 Share Posted August 22, 2018 @Alisha - what happens if you remove the text for "Default Value"? Basically, leave the default value empty... Link to comment Share on other sites More sharing options...
Alisha Posted August 22, 2018 Author Share Posted August 22, 2018 Hi @Victor, If I remove the text from 'Default Value', but keep the original text in the Label field, nothing shows on the progressive capture. Many thanks, Alisha Link to comment Share on other sites More sharing options...
Victor Posted August 22, 2018 Share Posted August 22, 2018 @Alisha ok, I see... well this is @Miro's territory, maybe he has some more insight into this? Link to comment Share on other sites More sharing options...
Miro Posted August 28, 2018 Share Posted August 28, 2018 @Alisha there is probably a problem with a way ServiceManager is storing labels from progressive capture. Will notify them and once I will get know anything will let you know. Link to comment Share on other sites More sharing options...
Alisha Posted September 3, 2018 Author Share Posted September 3, 2018 Hi @Miro, Do you have an update on this please? Many thanks, Alisha Link to comment Share on other sites More sharing options...
Miro Posted September 3, 2018 Share Posted September 3, 2018 @Alisha I notified SM team about it and also waiting for their respond. Sorry that it is taking so long. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted September 3, 2018 Share Posted September 3, 2018 Hi @Alisha, I have made a change to only display the content of Default Value within the Questions section, if the field type is Label. In the example below, only "Welcome to Hornbill ;)" text in Default Value field will be shown in the Questions section of a Request. As per below, there will be no duplication of text. This does means that you'll have to revert your Progressive Capture back to it's original version, where the Default Value contained your message. Would you be OK to make this change? This change will be available in the next major Service Manager build, which is estimated to be available in the week commencing 24th September. Thanks, Ehsan Link to comment Share on other sites More sharing options...
Alisha Posted September 13, 2018 Author Share Posted September 13, 2018 Hi @Ehsan, I have changed the capture so that the Default Value contains the text. However, there are still issues with how the field displays once the call is logged. The first screenshot is what it looks like on the analyst portal. The second screenshot is what it looks like on the customer portal. Many thanks, Alisha Link to comment Share on other sites More sharing options...
Guest Ehsan Posted September 13, 2018 Share Posted September 13, 2018 Hi @Alisha, The Service Manager update that contains this change is still in testing. As I mentioned in my previous comment, we estimated to make this available in the week commencing 24th September - Although I can inform you that since testing is going well, this may be available as early as next week (week commencing 17th September). Apologies for the delay. Thanks, Ehsan Link to comment Share on other sites More sharing options...
Alisha Posted September 13, 2018 Author Share Posted September 13, 2018 Sorry @Ehsan, it's been some time since I read your original message so I missed the crucial date part when I posted today! Thanks for your help. Link to comment Share on other sites More sharing options...
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