Search not working correctly after Hornbill Service Manager (1145)

[chrisnutt]

Hi,

I updated to Hornbill Service Manager (1145) this morning at about 1130. A few minutes ago I searched for a reference number that I wanted to check on. I put it into the Global Search bar at the top and pressed the search icon and the result comes back as if it is a request I cannot access (a service I don't support). I.E. the request title is black rather than a clickable link. Which is odd as usually, I can access everything. I double checked and I should be able to see that request - and can if I amend the URL accordingly.

To double check, I search for a request that I raised and is assigned to me. The same thing happens. See screenshot.

Chris

[Dan Munns]

Same here 

[Victor]

@chrisnutt @Dan Munns we're looking into this...

Chirs, I have created a separated topic for your (subsequent) query regarding emails not being sent: 

 

[Steve Giller]

Me too - only in searches, if I find the call I can open it.

[Victor]

Yes, @Chaz is looking into this as we speak...

[Guest Chaz]

We found an issue with Service Desk Admin's ability to click on search results and this will be sorted in our next update

[Steve Giller]

Thanks @Chaz

[chrisnutt]

Thank you.

[Guest Chaz]

An update should be available in the app store shortly with a fix for this

 

Edit by Victor: Is now available

 

[chrisnutt]

@Chaz installed and tested as working

Thanks

[Lyonel]

I still have issues with the quick search functionality... Logged out and back in after update.

[Guest Chaz]

@Lyonel thanks for posting up, a new update is available which handles this situation better and you should be able to open Requests using the quick search again

[Lyonel]

After the latest update and a log out / log in, it works again

[Victor]

@Lyonel yay!!!  ... happy (snowy) days