chrisnutt Posted February 28, 2018 Share Posted February 28, 2018 Hi, I updated to Hornbill Service Manager (1145) this morning at about 1130. A few minutes ago I searched for a reference number that I wanted to check on. I put it into the Global Search bar at the top and pressed the search icon and the result comes back as if it is a request I cannot access (a service I don't support). I.E. the request title is black rather than a clickable link. Which is odd as usually, I can access everything. I double checked and I should be able to see that request - and can if I amend the URL accordingly. To double check, I search for a request that I raised and is assigned to me. The same thing happens. See screenshot. Chris Link to comment Share on other sites More sharing options...
Dan Munns Posted February 28, 2018 Share Posted February 28, 2018 Same here Link to comment Share on other sites More sharing options...
Victor Posted February 28, 2018 Share Posted February 28, 2018 @chrisnutt @Dan Munns we're looking into this... Chirs, I have created a separated topic for your (subsequent) query regarding emails not being sent: Link to comment Share on other sites More sharing options...
Steve Giller Posted February 28, 2018 Share Posted February 28, 2018 Me too - only in searches, if I find the call I can open it. Link to comment Share on other sites More sharing options...
Victor Posted February 28, 2018 Share Posted February 28, 2018 Yes, @Chaz is looking into this as we speak... Link to comment Share on other sites More sharing options...
Guest Chaz Posted February 28, 2018 Share Posted February 28, 2018 We found an issue with Service Desk Admin's ability to click on search results and this will be sorted in our next update Link to comment Share on other sites More sharing options...
Steve Giller Posted February 28, 2018 Share Posted February 28, 2018 Thanks @Chaz Link to comment Share on other sites More sharing options...
chrisnutt Posted February 28, 2018 Author Share Posted February 28, 2018 Thank you. Link to comment Share on other sites More sharing options...
Guest Chaz Posted February 28, 2018 Share Posted February 28, 2018 An update should be available in the app store shortly with a fix for this Edit by Victor: Is now available Link to comment Share on other sites More sharing options...
chrisnutt Posted February 28, 2018 Author Share Posted February 28, 2018 @Chaz installed and tested as working Thanks Link to comment Share on other sites More sharing options...
Lyonel Posted February 28, 2018 Share Posted February 28, 2018 I still have issues with the quick search functionality... Logged out and back in after update. Link to comment Share on other sites More sharing options...
Guest Chaz Posted March 1, 2018 Share Posted March 1, 2018 @Lyonel thanks for posting up, a new update is available which handles this situation better and you should be able to open Requests using the quick search again Link to comment Share on other sites More sharing options...
Lyonel Posted March 1, 2018 Share Posted March 1, 2018 After the latest update and a log out / log in, it works again Link to comment Share on other sites More sharing options...
Victor Posted March 1, 2018 Share Posted March 1, 2018 @Lyonel yay!!! ... happy (snowy) days Link to comment Share on other sites More sharing options...
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