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Request List Views - dynamic variables i.e. current analyst

Martyn Houghton

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When using Request List Views and sharing them to your team/colleagues, it would be useful for conditions such as 'Owner' where you can insert a dynamic variable of the current analyst id rather than a literal value.

This could also apply to other analyst id related fields such as Closed By, Created By, Resolved By etc.

This way as a manager I can maintain a common set of views I share to my team but they will 'personalise' automatically  to the analyst who is running them without them needing to create their own copy.





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