carlt
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Posts
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Enhancement Requests
Posts posted by carlt
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Hi
When we attempt to change the customer associated with a ticket the drop down doesn't populate with any names
Carl
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Hi
We currently have 4 different SSO profiles (we provide support for 4 organisations)
It would appear that the identity provider drop down that is displayed for users to choose from is in the order in which the profiles were created. Could this be changed to alphabetical order?
The original profiles we created were coincidentally in alphabetical order but we've recently created some additional profiles and it would be good if the list was in an obvious order.
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@Victor thanks but the user does have a SM subscription
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Hi
We have a number of processes that utilise the Hornbill API that have been failing since Wednesday, when we were affected by the issue with the application subscriptions being removed.
The issue would appear to be related to the API key as i'm seeing an error:
Your session does not have rights to the 'com.hornbill.servicemanager' applicationDoes something need to be done to give existing keys access to the service manager application?
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FYI we are still affected too
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Thanks @Steven Boardman
I'll log with support
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Hi
Have there been any recent changes to how the activity permissions work? Our analysts can no longer complete tasks that have been assigned to another team.
This has been working for us for a number of years by assigning a custom role which includes the Advanced Request Task Completer permission.
The activities in the request view which are assigned to a different team show the hyperlink on the activity name (and the 'complete' tick box) but clicking on it doesn't do anything i.e. it doesn't open the task dialog
To clarify, we have the app.experimental.advancedRequestTaskCompleter setting enabled, Incident Management Full Access or Service Request Full Access role (or a custom role which includes the Advanced Request Task Completer permission), the analyst is a member of a team that does support the service the request is logged against - but can only complete or view activities if they are a member of the team the activity is assigned to.
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Hi
We're getting the same error
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I was just looking at this also.
It seems the setting is there (on page 2) but the search isn't working properly.
Typing in 'guest' returns 1 result for me even though every setting begins with 'guest'
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OK great. Thanks @Victor
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Hi
We recently noticed that the 'Update' action was missing from the bulk request actions for most requests.
After a bit of digging around to try to identify why it was still there for some requests - it seems to be related to the new 'Enable Notify Customer' option i.e. if this is set then no bulk update option is available.
I presume this isn't intended functionality?
Thanks
Carl
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Hi
When I search for a document in Service Manager I get a 'Document Priviledge User is not an Elevated Role' error.
I can however upload a new document without any issues.
Any idea what the problem might be?
Thanks
Carl
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@Victor same as m.vandun in the 1st post
Select the email option in the request and it's not populating the editor with the template
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@Victor email not loading for us too
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Hi
The Service drop down list is not populated for new and existing rules
Carl
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All of the requests that i've checked that have been logged this morning are giving a XMLMC method invocation failed for BPM invocation node 's1/flowcode-84fd92cb-eb6c-7593-cf20-834f47bbaa15'... error with only 3 request actions available
And assignment still not working
Thanks @TrevorKillick
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No errors on the instance check
Customer search not working when changing customer
in Service Manager
Posted
Thanks @David Hall