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carlt

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Posts posted by carlt

  1. Hi 

    I'm following the Webhooks guide in the wiki (using requestb.in) but the Service Manager events aren't making it into my RequestBin. I've tried the Incidents Created and Updated events.

    Looking at EspServerService.log the issue seems to be SSL related - 'Failed to read beginning of SSL/TLS record'. Is this a Service Manager issue?

    877103    13 Jul 2017 3:37 PM    error    general    2876    post_http_request: ChilkatLog:
      SynchronousRequest:
        DllDate: Mar 11 2016
        ChilkatVersion: 9.5.0.56
        UnlockPrefix: HORNBLHttp
        Username: LIVENODE4:SYSTEM
        Architecture: Little Endian; 64-bit
        Language: Visual C++ 12.0 / x64
        VerboseLogging: 0
        domain: requestb.in
        port: 443
        ssl: 1
        httpRequest:
          httpVersion: 1.1
          verb: POST
          path: /12ei3g01
          contentType: text/xml; charset=utf-8; charset=utf-8
          charset: utf-8
          sendCharset: 0
          mimeHeader: 
        --httpRequest
        fullRequest:
          a_synchronousRequest:
            generateRequestHeader:
              httpRequestGenStartLine:
                genStartLine:
                  startLine: POST /12ei3g01 HTTP/1.1
                --genStartLine
              --httpRequestGenStartLine
              addCookies:
                Not auto-adding cookies.
                sendCookies: 1
                cookieDir: 
              --addCookies
            --generateRequestHeader
            fullHttpRequest:
              domain: requestb.in
              port: 443
              ssl: 1
              openHttpConnection:
                Opening connection directly to HTTP server.
                httpHostname: requestb.in
                httpPort: 443
                ssl: 1
                socket2Connect:
                  connect2:
                    connectImplicitSsl:
                      clientHandshake:
                        clientHandshake2:
                          readHandshakeMessages:
                            Failed to read beginning of SSL/TLS record.
                          --readHandshakeMessages
                        --clientHandshake2
                      --clientHandshake
                      Client handshake failed. (3)
                    --connectImplicitSsl
                    ConnectFailReason: 103
                  --connect2
                --socket2Connect
                connect: Socket connection closed.
              --openHttpConnection
            --fullHttpRequest
            success: 0
          --a_synchronousRequest
          success: 0
        --fullRequest
        totalTime: Elapsed time: 15 millisec
        Failed.
      --SynchronousRequest
    --ChilkatLog

     

     

  2. @Victor

    I did have a look at setting the meta parameters to true but it just gave some further detail about the one column (h_count) returned i.e.:

    <userMetaData><title>getRequestQuestions</title></userMetaData>
    <metaData><columns><column name="h_count" type="BIGINT" nullable="false"></column></columns></metadata>

    FYI i'm using the Hornbill .Net library but if I use xmlmc.GetInvokeXML("data", "queryExec") I get the exact same API call XML configuration as in your last post.

     

  3. Hi

    We're having issues with the getReqQuestions API method call. We're passing the 3 required parameters (in the correct order) bpmId, requestId and formId but the response is 'Failed to load FlowCode script'.

    The logs also show:

    Failed to load the script for operation '\\?\D:\Hornbill\ESP Server\instances\lbdigitalservices\apps\com.hornbill.core\entities\Requests\fc_ops\getReqQuestions.xml'

    Is there a problem with this API call?

    What we are trying to do is pull the progressive capture answers for a given a request and getReqQuestions seemed to be the most appropriate call. Is there another method we could use?

    Thanks

    Carl

  4. Hi Lyonel

    The archived users don't use up a licence on the user screen but are seemingly not being kept in sync with the Service Manager subscriptions (I'd have thought they should be).

    The only way we have found to get around it is by going to 'Admin > Service Manager > Application Subscriptions' and manually add/remove users there to keep in sync with the user screen.

    Regards

    Carl 

    • Like 1
  5. We were previously setting call priorities based on the answer to a Progressive Capture question but due to customers often selecting the wrong priority and the fact that Service Manager doesn't update the resolution timer if the priority is subsequently changed...we have changed this so that it is now our analysts that set the priority, with a Suspend on Priority in the BPM.

    However, it seems that you are able to resolve a call without the priority being set - is there a way of preventing this?

    Thanks

  6. I'm in the process of testing Auto Provisioning, which I've got working but have hit an issue that will prevent us from using it. The problem being that there doesn't seem to be a way to automatically subscribe users to a service.

    The one field that I can see in the User Template that we could potentially use for this is 'Site' - but that isn't one of the service subscription options. The Subscriber options being Company, Department, Team, General, User, Contact, Organisation and All Contacts

    Is there currently a method to automatically assign a Company or Department via Auto Provisioning? If not, could Site be added as a Subscriber option?

    Thanks

    Carl

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