[Adjusting column widths?]

Thanks @Victor

The part we have found is when you look at the customer profile the image/photo is really large.  if it was smaller we could display more columns in this view.

If there was any way to change that it would help us out.   Would you be able to check with the dev team if there is any way of changing this?

thanks Helen

[Encouraging Customer Feedback]

+ 1 from us too!  

thanks

Helen

[Change mailbox for sending authorisation emails]

I would like to do the same - is there any update on this?

Thanks

Helen

[Feedback 'No Thanks']

Hi - Is there any way of reporting on the No Thanks answers? 

thanks

Helen

[Request List - Viewing Multiple Request Types]

+ 1 for us too - I've been asked several times for people to be able to see more than one type at a time.

[Error: No matching gotoIf found...]

Pefect!! 

I have been struggling with it since yesterday - it did work but not now 

[Error: No matching gotoIf found...]

@Victor   seeing as you were so successful on this one - can you help me out with the same issue?   

I have been over it again and again and can't see why it's failing.

thanks (hopefully) 

Helen 

<attachment_removed>

[New Request Email - Spell check/right hand click.]

Hi 

We have found that the spell checker doesn't seem to work at all in Chrome now in service manager, and I've had a few complaints from analysts.   

Using IE and spell checker is working in updates and email and autocorrecting but in chrome it doesn't work at all.  I am sure it did before!

Helen

[No PC fields showing up in BPM]

@Martyn Houghton  thank you, thank you!   

Sticking the request details in at the start of that stage as well as the first makes it work.

So glad as I've got to get this finished today.   

cheers 

Helen 

 

[No PC fields showing up in BPM]

hi @Martyn Houghton

Yes I do - I thought that might be the answer for a moment.  I have deleted the original and put it back in again but it is still doing the same.

Helen

But starting a new BPM from scratch does allow me to add the fields!  Wonder if it will let me copy the stages in to the new one??

[No PC fields showing up in BPM]

Hi 

I have a BPM that should be picking fields up from a progressive capture to drive some decisions.  When I go to the variable picker no progressive captures are showing.  What am I doing wrong with this one?

If it isn't something obvious then I will upload the PBM if it helps. 

I hope someone can help out with this, I only ever hit a hitch when it is needed in a hurry!

Thanks

Helen 

[Show customer as a VIP]

Thank you  @Steven Boardman that is a great help, and (in future) being able to change the veiw to show custom fields would be handy.

 

 

[Adjusting column widths?]

+1 - i have been asked for this too by several users

[Making jobs 'eye catching' in the request list]

+1 for us too please.   I have been asked for this a lot.  

[Show customer as a VIP]

Is there a way to flag a user as a VIP or any other special group, such as a pilot group?    In Supportworks we used pop ups for this.  

Is there something we could use in service manager?  

I am sure this has probably been asked for before but I couldn’t find any related posts. 

Thanks  Helen  

 

 

 

 

[Progressive Capture - Form field options]

+ for us too please

[is there a workflow option to cancel a request]

++1 for us too - it is exactly what I want to do.  

The first question is "have you asked your team expert about this issue"  If Yes carry on to log the ticket and if No display a message but don't log it 

[Help with a progressive capture branches]

Thanks @Paul Alexander & @Miro

Paul - It looked like it might do it but whatever I try it always seems to go to the software form never the hardware one, whether I go to hardware, software or select both

I will have another go with Miro's version and see how I get on

Helen

 

[Help with a progressive capture branches]

Hi

I have a PC that has ended up in a loop and now give me an error when I choose one of the branches.

It first asks whether they want to request Software or Hardware and then gives a form with a list of options for each.

The problem is that they may request software but also want some hardware or vice versa, I have one of the options working fine but not the other. 

If they select yes for hardware from the software form it is fine, it goes to the form if they say yes and to the final step, confirmation, if they don't.

The other way it fails at the final step and says the flow is poorly formed.  I think I know why - it has no where to get to the confirmation.  

Can someone help - I can't see how to do it

Helen  

[% of requests resolved by 1st line team (First time fix)]

+ 1 for us too

[Times are an hour behind when exported from request list]

Thanks again Victor - the time difference keeps cropping up in the change process too, emails that are sent after a change is approved are an hour out too.  I think one of my colleagues raised a support call for this a while back.

 

[Times are an hour behind when exported from request list]

@Victor   Hi Victor

Does that explain our reports being scheduled for 7am and running at 8am.  

thanks Helen

[Enhancement - Quick options for completing Tasks]

+1 from us too

Helen

[Times are an hour behind when exported from request list]

Thanks Victor - I was hoping that there might be a way round it.

[Times are an hour behind when exported from request list]

If I export the request list into excel the times jump back an hour

In the example below the request list says 16.10

and in excel 15.10

MHC    20/08/2018 15:10 this seems to be the same for all date fields but doesn't happen with tickets logged prior to the change to BST. I was sure I had seen something about it before on the forums but couldn't find it today,  so if I've missed it sorry. Thanks Helen