Jump to content

NeilWJ

Hornbill Developer
 View Profile  See their activity

  • Posts

    848

  • Joined

  • Last visited

  • Days Won

    43

 Content Type 

Posts posted by NeilWJ

    Restricting Email Templates

    in System Administration

    Posted

    Hi Julie,

    Just to clarify, you mean restrict specifically who can see and edit a template in the admin email templates view? So Bob and Jane both can manage templates but Bob is only one that can view and edit template A and Janes is only one that can edit template B

    Want to make sure you don't mean restrict who can use email template when composing an actual email response.

    Cheers

    Set from address not working

    in Reporting

    Posted

    Hi @HarryM,

    Sorry for late reply. So let me just confirm my understanding....

    When you select a [to recipient] that has an external email address that is not in your domain, so for example me@gmail.com, you are saying the report sends ok but the from address is @live.hornbill.com even though the from address in the report is set to support@yourdomain.

    I will try replicate and get back to you. 

    Cheers

    Bugs following ESP Update

    in System Administration

    Posted

    @will.good,

    That was my fault. When i patched the saving error i didn't set appropriate flag to hide the grouping options in the UI. As gerry mentions this will be working in admin ui soon. So you will be able to organise your templates into groups.

    Shortly after this we expect service manager app to utilise this grouping info to make finding and using email templates easier when for example doing request update and you want to select an email template to use. i.e. when updating Incident Request template picker will show grouped templates under the root "Incident" group.

    Cheers

    • Thanks 1

    Set from address not working

    in Reporting

    Posted

    Hi @HarryM,

    After replicating and fixing this is now patched on live. The issue was the from address was not being saved under certain settings.

    If you now refresh your browser and then go into the schedule, clear the from address check box to reset and then check it again and enter the from address. Save the report and you you should find it has now saved the from address properly and the reporting service will use it to send. 

    Please make sure the fromaddress@domain is correct otherwise the report will fail to send.

    Cheers

    Scheduling reports and sending via email

    in Reporting

    Posted

    Hi Ashley,

    We are waiting for some other work to be completed and a release cycle to go through to live. I will check with team if we can push that through next week.

    There aren't any changes to how you setup a domain.

    So the usual method is:

    Setup a domain using Outbound Routing Mode "DNS" connection. For example  "yourcompanyemaildomain.co.uk" 

    Then in the report schedule you can use any appropriate email in that DNS (as long as your DNS allows it). It is up to you/your internal IT to setup the actual email addresses you want to use within your domain. So maybe you setup a couple of email address for different report types... "asset.reporting@yourcompanyemaildomain.co.uk" , "sd.reporting@yourcompanyemaildomain.co.uk"  etc... You can then just use which ever as the "From" address you want for your report.

    An alternative, not really recommended,  is you setup email domain routing with SMPT. So for example i setup a "gmail.com" domain as SMPT using my personal address.



    Cheers


    image.png



     

    Report Title Character issue

    in Reporting

    Posted

    Hi Sam,

    So some report titles with non safe filename characters where causing an issue with report downloads. The title is used to construction filename. The server was updated to make the title safer.

    I have asked server team if we can roll back that restriction and we will look at an alteranitive solution that does not restrict report title.

    Thanks

    Enhancement Request - Report Listing screen to show Reports which are Scheduled (and possibly Failed)

    in Service Manager

    Posted

    Well I might have jumped the gun there everyone. Sorry.

    Looks like release might be later this week or next Monday as we have the SIT exhibition over the next couple of days and ex team have asked us not to push anything out as they have just setup.

    Again apologies....best i can do right now is give you a screenshot of what is in this change, the extra search/filtering options and schedule info.

    image.png

    • Haha 1

    Scheduling reports and sending via email

    in Reporting

    Posted

    Hi @Ashley ,

    The ability to set a From address will be available in an upcoming build. Should expect sometime this month. The from address has to be from a working mail domain that exists in the system (the right hand part of address is a drop down of domains). These are setup in Admin -> Platform Conf -> EMail -> Domains.

    So using your scenario you would need a mail domain setup in the system for you company address i.e. yourcomanydomain.com / yourcomanydomain.co.uk etc

    Cheers

    image.png

     

    image.png

    • Like 1

    Reporting on h_sys_accounts

    in Reporting

    Posted

    @QEHNick ,

    Works ok as far as i can tell.

    You sure the sys accounts login id matches the requests customer id?

    Set the JOIN type to "right join" - this will then only return records if a match exists in sys accounts table.

    Also maybe add those 2 cols (maybe accounts userid as well) to output so can see.

    Lastly for now maybe filter report to select just 1 request by request ID where you know the request customer id = a sys account login id that has attribute fields set.

    image.png



     

×
×
  • Create New...