[Unable to apply emails to requests]

I checked the setting, and the folder name was not in one of our mailboxes, i have added it in and everything is working now. Thanks for this.

Out of interest, we didnt have this issue before and we have not made any changes to our system, any idea why this started today for us?

[Unable to apply emails to requests]

Hi 

We have started to see the same error message appearing when trying to apply an email to a call.

I can also confirm we are using the standard SR / IN on our ticket and also confirm that the email does get added to the ticket.

[Issue with Parallel Processing moving all the way through]

All the results node should do is just update the timeline with the results of the automation.

 

I will log a support ticket now about the issue and send them the workflow.

[Issue with Parallel Processing moving all the way through]

Hi,

I did have the finish node in:

it looked green when i was looking at it from the Managing Executed Workflow section to see why it was not moving forward.

I wish it was that simple of a mistake

[Issue with Parallel Processing moving all the way through]

Have ran the processes in sequence and it all works. Thanks

[Issue with Parallel Processing moving all the way through]

So, i get the timeline update for the first one but none of the others.

Also i have tried removing all the timeline node update and just have it doing the ITOM work and i get the same issue, so it could be what you mentioned @Steve Giller  that the process doesnt see the itom actions finishing. Any suggestion to test that theory?

[Issue with Parallel Processing moving all the way through]

I'm using parallel processing to manage the addition of customers to multiple AD groups depending on their selection.

All the ITOM actions take place but the timeline update doesn't happen and the process is just suspending on the end parallel process node and not moving forward. where am i going wrong?

This is how my process looks:

and it just stays like that

[Creating AAD Security Groups using iBridge]

Just to let you know with the latest update to iBridge my issue has gone.

[Creating AAD Security Groups using iBridge]

Hi @SamS

 

Has the fix to the issue with iBridge been put live?

[Creating AAD Security Groups using iBridge]

Just following up with my last question, can iBridge create a security AAD group?

[Creating AAD Security Groups using iBridge]

Hi @SamS

When the process runs, it does create a group in AAD, but its a Microsoft 365 group not a security one. And since it created a group it doesnt show any error with the out put

Can iBridge create a security AAD group?

 

Cheers

[Creating AAD Security Groups using iBridge]

Hi,

I looking at trying to automate the creation of AD and AAD Security groups, to manage access to new applications.

I have had success with creating the AD group using ITOM, but im having issues trying to create a security group in AAD using iBridge.

Im using this option:

 

And im putting the following information in the node:

But is seems to create a 365 group in Entra and not a security group.

What am i doing wrong?

 

Cheers

 

[Removing special characters from Fields]

@Sam P If i remember i did get this to work, what i had to remember to do was update the field with the results of the Replace action and then do another Get information node before using the information.

[Visibility of my request on the home page.]

Hi,

Thanks for this information, i have just looked at our test ticket and I can see that in our change tickets we do not set the customer, we only have Owner.

I will have a look at our Business Process and see if i can set the Owner as the Customer as well.

 

[Visibility of my request on the home page.]

Hi @James Ainsworth

Yes this setting is turned on.

[Visibility of my request on the home page.]

Hi,

We have the request widget on our home page and this is great as it allows me to see all of my ticket, but i have noticed, that any Change Request that i raise don't appear in this area.

I'm able to see Change Request i am a connection to but not the ones i raised my self, is this how the widget should work or is there an issue here.

 

Cheers

Llyr

[Blanking a field in AD with ITOM]

Any news or suggestion about the above question?

[Blanking a field in AD with ITOM]

Hi,

I'm currently working on our leaver process, and ITOM has made account management very easy, but there is one thing I'm stuck on and that is to remove information from some field.

I would like to remove information from the Manager Field, but I'm not sure of the best command to use, I have tried to leave the field empty but it does nothing

[Preview new User Interface for Core UI]

Hi,

So far the only issue is with the Dark mode, as mentioned by others here.

Over all i like it.

[Removing special characters from Fields]

That is great new, thanks

[Time difference in report output]

Is there anything i can do you change this??

[Time difference in report output]

Hi,

Im currently creating a report to show what change tickets are in what stage of the process.

I have noticed that the proposed start time on the ticket is and hour different to what the report output for me.

It looks to me that the report is not picking up the local settings for the user when it comes to time and date format.

How to i change this in the report?

Info in the ticket:

 

Info in the report:

[Removing special characters from Fields]

If i wanted to remove a space, how would i define the space in the in search string field?

[Removing special characters from Fields]

Thank you for this, i will make some tests and let you know how i get on.

[Removing special characters from Fields]

Thanks for coming back to me James.

The field i have in question is a surname for any new starters to our organisation. 

We are now using ITOM to create our new starter in Active Directory. We have been getting error recently when a surname include special Characters, we use the information to creating the email address.

I didn't really want to use validation when names are entered in the ICF as the same field is used to create the display name and there is no issues with Special characters there.

So my idea was to do a check on the Surname for special characters and remove it before getting to our ITOM stage.