[User Principal Name field]

Hi,

As we continue to work on automating our New starter process we where wondering is it possible to expose the "User Principal Name" attribute in ITOM so that we can format it correctly.

Thanks

Llyr

[Updates to requests with linked requests]

Hi,

Any update on this? I would also like a way to email all tickets that are linked together, i can update all the tickets at once but no way to notifying the customer of the update.

[Employee Portal - Page Analytics]

+1

[Search customer not resolving to known users]

I can confirm that the issue is fixed for all our users now.

 

Thanks

[Search customer not resolving to known users]

Happy news it looks like the issue is fixed on our instance, just doing some additional testing. :)

[Ticket not appearing in the Manage Executed Processes Area]

Panic over, i have worked out why it was not showing.

The name of the Catalogue Item had been changed so there was no Business process for it to follow.

Suggestion for future enhancement, when creating a new ticket from a business process, in the Catalogue item could this be a dropdown of all items available.

[Ticket not appearing in the Manage Executed Processes Area]

Hi,

I have a process that creates new tickets from it depending on the customer's input.

Some of the new tickets created from this process are not seen in any of the areas under the Manage Executed Processes area.

Has anyone seen this before and any ideas how i can see where in the process these new tickets are at.

Cheers

Llyr

[Issue connecting PowerBI to Hornbill using R Scripts]

Ive had this error as well if this helps.

 

 

[Issue connecting PowerBI to Hornbill using R Scripts]

Hi, 

Yes im using the latest version.

The latest error im getting is:

Any ideas??

[Dark mode unavailable after Hornbill update]

Same here.

[Issue connecting PowerBI to Hornbill using R Scripts]

Thanks, i will see if i can get an older version of R Studio.

 

[Issue connecting PowerBI to Hornbill using R Scripts]

Hi,

I have been working on getting the reports i created in Hornbill pulled through to powerbi but i have hit a brick wall.

When running the R Script in PowerBI i get the following error messages, any ideas where i need to start looking at to fi the issue.

 

[Error opening an FAQ on our portal]

Hi,

We have had reports from our customers that they are no longer able to open our FAQs, they get the following error.

Everyone who has the issue have the following roles

and are just basic users. I have tested the FAQs with people that have and user account and they dont get the error.

Has anything change or as we missing a role?

 

THanks

[AD user Start and End date.]

Thanks Steve.

[service domains and sevice manager data]

Is there a time line when this will be rolled out to everyone?

[AD user Start and End date.]

Hi,

That is right what we are looking for is a way to use ITOM to update the accountExpires field in AD.

 

Cheers 

[AD user Start and End date.]

Hi,

We are looking to automate out AD account extension process but when looking at ITOM we could not see a way to update the account expires field in AD or the Begin date field. Has anyone been able to automate this?

Cheers

Llyr

[Adding Managers name to an email template]

Thanks for the confirmation.

[Adding Managers name to an email template]

Hi all,

Im currently working on some email templates to go from my Business process, and i was just wondering is there a quick way to get an users managers name to appear after the Dear, with out having to map the information in the business process to a custom field?

 

Cheers

[Using Microsoft Lists as a source?]

I will look at the Asset Management area, if that allows for a lot of information to be stored against an application that might help.

We are planning to use ITOM to automatically put people in a specific AD group depending on the application they have chosen.

 

Thanks for the help.

[Using Microsoft Lists as a source?]

Hi,

Currently in our organisation we use Microsoft List to manage the data around what applications we have available for our staff. The list hold information like App names, owner, approver, priority, AD group and so forth.

We are now looking to use ITOM to help us automate a lot of our application request offering, but the issue we have is that currently we have no place to store which AD group staff need to be in to give access to specific apps.

All our approved app are kept in a simple list, the value column holds the priority, approver and name.

Was wondering does anyone else have this issue and how do they get around this?

[Report not outputting whats in the database]

Thanks

[Report not outputting whats in the database]

Thank you so much for the help.

[Report not outputting whats in the database]

OMG so simple, thanks.

Any reason why the - ELS didnt work? the reason i didnt put the %ELS in the report as i didnt want it to pic up words that ended in ELS. 

Are report queries case sensative?

[Report not outputting whats in the database]

Hi,

Im trying to report on tickets that has specific information in a customer field.

I have build a report with the following filters, but i get no returns, but i know calls should be returned.

In the report here are my settings:

I know there should be data here because when i run a query in the Database direct area i get outputs :

What am i doing wrong??

 

Cheers