[Setting a Priority from a Human task]

UPDATE.

It now works, i found the PriorityID for my priority statuses and set them as the outputs of the manual task.

Thanks for you help.

[Setting a Priority from a Human task]

Here is what gets pushed to the timeline, and the outcome is the name i would need to come through.

Do i need to check the Priority ID for the different p levels and make that the outcome?

Makes sense, i will do some digging and testing and let you know how i get on. Thanks

[Setting a Priority from a Human task]

Hi,

Im currently working on a way to set the priority of an Incident with the out put of a human task done by our service desk.

But once the analyst makes a choice the output doesn't change the priority of the ticket.

Here are my nodes:

the settings in the set priority node is

variable in full &[functions.getTaskParams("task-d1251df6").outcome]

 

what am i missing?

[Service Domain Reporting]

Thanks

[Service Domain Reporting]

I second this request.

 

Diolch

Llyr

[service domains and sevice manager data]

Afternoon,

Im currently in the same situation here, we have set up our second domain and need to be able to split my reporting.

What is the latest with this work.

Diolch

Llyr

[Dark Mode Improvements?]

Thank for the update.

[Dark Mode Improvements?]

Hi,

Some of our staff have issues with the colours in the Dark mode, are we able to change these on a corporate level or personal level?

[Dark Mode Improvements?]

Hi,

We have the same concerns with Dark Mode, what is the latest with this.

 

Thanks

[Dashboard going blank]

So i had a dashboard that was working before i made a slight change on the day that there was an issue, are you able to role that back for me?

[Dashboard going blank]

Hi,

The fix has worked, anything i update today stays there. But if i click on two of the Dashboards i had issues with yesterday all i get is a page saying loading.

It was mentioned that you might try and roll back the changes that where done yesterday, is this still an option?

[Dashboard going blank]

Hi,

I have been working on a few dashboards over the last few days and they all looked good.

Today i made changes to a few and once i saved the changes and then went back to view the dashboard it was blank. I have even created new ones today and the content doesn't save.

Here is a list of the dashboards i have the ones i updated today are now blank, but they where not blank before i made changes today.

 

 

When i  click on any dashboard i updated today this is what i get:

 

Anyone else having this problem?

[Details around the Collaboration (Platform) licenses]

Yes thanks

[Details around the Collaboration (Platform) licenses]

Hi,

We have only just gone live with Hornbill this past month and we are slowly opening up its function to the business so we are looking at the different licenses to manage the cost.

I was wondering if someone could point me in the direction of a good list of what customers with the Collaboration (Platform) license can see and do, compared to the Application License.

 

Thanks

[Unable to logon to system and unable to raise a support ticket]

Hi,

We lost our access 20 mins ago, but it is back now.