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Ann

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Posts posted by Ann

    Change Date validation

    in Service Manager

    Posted

    Afternoon @James Ainsworth

    Hope you are well.

    It would be when people are raising a Change record, they have to enter the Start Date and then End Date.  Is there a way to add some validation so if the start date is 20/05/22 for example, the end date can not be input for 18/05/22.  If a date was entered on end date that was before the start date a message might display a prompt to the person raising the change.

    Kind Regards

    Ann

    Patching Schedule

    in Service Manager

    Posted

    Afternoon @Steve Giller

    Hope you are well.  

    What we require is the ability to log all the planned patching windows, as a recurring task (activity/change, whatever is appropriate) so that when we wish to carry out a separate Change/upgrade, etc we can check it does not conflict with a predetermined patching task.

    Therefore we need to be able to log the regular patching tasks for each system, using the examples on the spreadsheet, for 6am to 8am on the first Tuesday of every quarter (13 weeks) and 6am to 8am on the fifth Tuesday of every quarter (13 weeks).

    Kind Regards

    Ann

    Validation

    in Timesheet Manager

    Posted

    Morning All

    Hope you are well.

    Please would it be possible to help/advise?  Is there a way to add a form of validation when inputting the time spent for a day, in order to restrict no more than 24 hours to be added for a single day?  Currently we are able to add any figure above 24 hours.  

    Kind Regards

    Ann

    Patching Schedule

    in Service Manager

    Posted

    Morning All

    Hope you are all well.

    Please would it be possible to help/advise?  Is there a way that we can record a recurring patching schedule within service manager please?  Either as a change, Calendar or another solution please.

    I have attached a screen shot of an example of a patching schedule.  We would like to record these details as the patching is undertaken monthly, quarterly etc.

    We have tried to use the Activity in Service Manager Catalogue but it creates a scheduled job which is not what we are after.  Thank you.

    Kind Regards

    Ann

    Patching Schedule.png

    Change Date validation

    in Service Manager

    Posted

    Afternoon All

    Hope you are safe and well.

    Please would it be possible to help/advise if there is a way to add a validation onto a change date in order that a start date can not be after the end date please?  For example if the start date was 08/05/22 and the end date was 06/05/22 a message would advise that the start date was past the end date?  Thank you.

    Kind Regards

    Ann

    Validation

    in Timesheet Manager

    Posted

    Morning All

    Hope you are all well and looking forward to the weekend.

    Please would it be possible to advise if there is a way to set a validation that people are not able to log more than 24 hours in a single day, or if a message can be displayed to advise the user that they will be entering more than 24 hours in a single day please?  Thank you.

    Kind Regards

    Ann

    Deleting Project Posts

    in Project Manager

    Posted

    Morning Alex

    Hope you are well.  Thank you for the above.

    I have tried archiving a post but it leaves a message "Post by.....is archived.  To view its contents click here".  Obviously everyone would see this and could still see the post if they click on it.  Is there a way to completely remove the post please?

    Kind Regards

    Ann 

    Deleting Project Posts

    in Project Manager

    Posted

    Morning All

    Hope you are all safe and well.

    Please would it be possible to advise if there is a way to delete/remove a post that has been added to a project or even an update on the timeline requests within service manager?  When you are on the main project page, on the right hand side of the screen, there is the option 'Post something new'.  If someone has posted something in error, can this be removed?  If the users are unable to delete these, is there a way that an admin user would be able to delete these please?  Thank you.

    Kind Regards

    Ann

    Asset Tracking

    in Service Manager

    Posted

    Afternoon All

    Hope you are all well.  

    Please would it be possible to put forward a request for a Timeline to be added  to show the history of an Asset when it is linked/unlinked?  We need to know every aspect of the asset, when the asset is linked to another asset, a person, a location etc.  We would also need to see any disassociation to the asset.  Thank you.

    Kind Regards

    Ann Green

    • Like 1

    Time Reporting in Project Manager

    in Project Manager

    Posted

    Afternoon All

    Hope you are all well and looking forward to the Easter Weekend.

    We currently have some reports to show how much time has been logged against the reports, however it does not include the time spent on any changes that are linked to the project.  Please would it be possible for some help/advice?  Is there a way to report on all time logged against Changes linked to all projects please?  Thank you.

    Kind Regards

    Ann

    Activities Level View

    in Service Manager

    Posted

    Morning All

    Hope you are all safe and well.

    Please would it be possible for some help or advice.  Currently when someone looks at activities, they can only see their level and the 1 level below them.  For example, if we had engineers, the next level up was team leaders and then the next level up a manager, the manager can only view the activities for themselves and the activities of the team leaders but NOT the activities of the engineers.  The Team leaders are only able to view the activities for themselves and the engineers.  Is there a way to allow the manager to view the activities for the team leaders AND the engineers please?  Thank you.

    Kind Regards

    Ann

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