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Ann

Hornbill Users
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Everything posted by Ann

  1. Morning @AlexTumber Hope you are well. Yes, a project manager task to a change request. If this is not currently possible are there any plans to introduce this in the future please? Thank you. Kind Regards Ann
  2. Afternoon All Hope you are safe and well. Currently we are able to link changes, requests and incidents to a project using the relationship tab, however is there a way of linking a change to a task please? Thank you Kind Regards Ann
  3. Ann

    CMDB Fields

    Afternoon @James Ainsworth Hope you are well. Thank you so much for the above response. In regards to the Departments field, we do not have the share function available. How do we get that on the asset template please? For the hour picker we would potentially use this in the Number of 1GbE ports field as this is a field we do not currently use. Kind Regards Ann
  4. Afternoon Hope you are all safe and well. We have been looking at the CMDB fields, please would it be possible to advise on the below? Thank you Department Field – Is it possible for this to be a shared field? As applications may be used by more than one department. Hour Picker – Can we a time picker like a date picker (Start time – End time) Pick Lists - Can we add our own pick lists to fields? If so how can we do this? Kind Regards Ann
  5. Afternoon @AlexTumber Hope you are safe and well. We were just wondering if there were any updates regarding the above query please? I know this is something we are really keen to use. Thank you. Kind Regards Ann
  6. Morning All Hope you are all safe and well. Please would it be possible to advise if there is a way of getting a calendar view to select a date when entering our time sheet entries rather than having to use the arrow buttons to select the week or day? Thank you. Kind Regards Ann
  7. Thank you @AlexTumber
  8. Ann

    Linking Assets

    Morning @James Ainsworth Hope you are safe and well. We were just wondering if there were any developments on the above proposal please? Thank you. Kind Regards Ann
  9. Morning All Hope you are safe and well. Please would it be possible to advise if there is a way of creating a sub project type within Project Manager? Thank you. Kind Regards Ann
  10. Afternoon Hope you are all safe and well. Please would it be possible to advise if the above is something that could be considered? Thank you. Kind Regards Ann
  11. Hi @James Ainsworth Thank you that is fantastic. Hope you have a lovely rest of week. Kind Regards Ann
  12. Afternoon @Steve Giller Thank you for such a quick response. I have checked and we are just wondering if it is possible to change the free text fields to Drop down lists in the Asset register if required? Or if this option is not do-able? Thank you. Kind Regards Ann
  13. Thank you @Adrian Simpkinsthat is fantastic. I hope you have a lovely rest of day.
  14. Morning Hope you are all safe and well. Please would it be possible to advise if there is a way of automatically creating a job for example to complete an upgrade, once a month and assigning to a specified team? Thank you. Kind Regards Ann
  15. Morning Hope you are all well. Please would it be possible to advise if there is a way to add a drop down list to the free text fields in the asset register? Thank you. Kind Regards Ann
  16. Afternoon All Hope you are well. Is there a way please, when scheduling a report to automatically running and then automatically sending to someone to be able to send to an external email address please? Thank you. Kind Regards Ann
  17. Morning @AlexTumber Hope you are well. Is there an update on the above issue please? We are also currently having this issue. Kind Regards Ann
  18. Afternoon All Hope you are all safe and well. I have looked but have not been able to find anything. I am trying to access the Success Portal but when clicking on the link nothing is happening. Please would it be possible to advise if the link has changed? The link I am using is https://success.hornbill.com/hornbill/ Kind Regards Ann
  19. Thank you @James Ainsworth. Hope you have a lovely day.
  20. Afternoon All There is no easy way to filter the my activities list if you want to see all activities related to a specific Related Entity type.It would be really helpful to have the same advanced filter options that are available on the normal my requests list, where you can add conditions. Kind Regards Ann
  21. Afternoon @Alex Yes that it is correct, a count could be good or even just a Yes or No so that we can see a project has milestones and tasks added without having to open the project to see. Thank you. Kind Regards Ann
  22. Afternoon All Hope you are all well. Is there a way please of showing if a project has milestones and tasks created please that is visible from the front screen please? Or is there a report we can set up that would show a yes or No for milestones and tasks rather than all the milestone and task details? Thank you. Kind Regards Ann
  23. Ann

    Retired Assets

    Morning All @AlexTumberhope you are well. Apologies, I know this is not your area of expertise but please would it be possible for someone to look at this question and advise as this is currently causing us quite a large problem. Thank you. Kind Regards Ann
  24. Morning All Hope you are all well. Please would it be possible to help/advise. In the Service Portfolio where a request type has no catalogue items, how do we determine which progressive capture is being used? Thank you. Kind Regards Ann
  25. Afternoon Hope you are all well. Please would it be possible to help/advise the best way for someone to see tasks that are currently assigned to an individual in their team, as well as scheduled tasks please? We currently have someone who is not able to see the tasks of someone that is in their team. Thank you. Kind Regards Ann
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