Ann
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Enhancement Requests
Posts posted by Ann
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Thank you @AlexTumber
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Afternoon
Hope you are all well.
Currently we are able to link an asset to a project within Hornbill Project Manager which can be viewed from the Relationship tab, however, is there a way for the asset to show it is linked to a project within a Service Request or Change please? Attached is a screen shot of the project linked on a service request, is it possible to have the same thing but on an asset please?
Kind Regards
Ann
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Afternoon @AlexTumber
Hope you are well and had a lovely weekend.
We were just wondering if there were any updates on the above please?
Kind Regards
Ann
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Thank you @AlexTumber
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Afternoon @AlexTumber
Hope you are well. Do you have any timelines for when the above change would be implemented, please?
Kind Regards
Ann
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Please ignore. I have since found this out.
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Afternoon All
Hope you are safe and well.
I am currently looking into the Resourcing element part of Hornbill Project Manager. A team has been set up and the resources added. Yesterday I was able to see a screen that showed the capacity for the team over a 2 week period, however today I am unable to get this screen to come up. How would I get this screen to display again please?
Kind Regards
Ann
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Morning All
Hope you are all well.
I have come across some tasks within Hornbill Project Manager that are assigned to myself, however the project has been marked as completed. Is there a way please where by if a project is marked as completed the user will get a message advising that there are still tasks outstanding, or even a way of the tasks automatically being marked as completed please?
Kind Regards
Ann
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@AlexTumber that is fantastic. Thank you so much.
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Morning @AlexTumber
Hope you are well and had a lovely weekend.
Please would it be possible to advise when these changes will go live?
Kind Regards
Ann
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Afternoon @James Ainsworth
Hope you are well. That is fantastic, thank you so much for your help, it is very much appreciated.
Kind Regards
Ann
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@AlexTumberThat will be fantastic. Thank you so much for looking into this for us, we really do appreciate your time and help.
I hope you have a lovely weekend.
Kind Regards
Ann
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@AlexTumber that looks fantastic. Thank you so much.
Will this be released and if so do you know when please?
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Afternoon All
Hope you are safe and well.
Hopefully a nice easy question.
When reporting within Hornbill the limit used to be 10,000 entries, however I noticed this was increased. What is the current result limit please?
Kind Regards
Ann
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Morning @AlexTumber
Thank you for the above, I can see the Timesheet box has been added in your screenshot, would the chart button show the individual time entries or just the time spent in total please? Thank you.
Kind Regards
Ann
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Afternoon @AlexTumber
I will try and write a report for this, thank you. Would there be any changes to this going forward in order for it to be similar to the existing individual functionality please?
Kind Regards
Ann
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Afternoon All
Hope you are all well.
Please would it be possible for some help/guidance? We have staff that have recorded their time against assets. We are able to see the time recorded against the individual's time sheet, however is there a way to view all the time recorded against an asset by all users please? We have looked but been unable to find a way.
Kind Regards
Ann
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Morning @Steve Giller
Hope you are well.
That is fantastic. Thank you so much for your help.
Kind Regards
Ann
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Morning Steve
Hope you are well.
This is on any job. Service Request, Incident, Change or Problem within Service Manager. It is when you are in the record and try to use the linking of the asset option. Please see attached screen shot.
Kind Regards
Ann
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Morning @AlexTumber
Hope you are well and have had a nice summer.
Please would it be possible for an update on the above query?
Kind Regards
Ann
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Afternoon All
Hope you are well.
When we are searching to associate an asset to a job, the status of the asset is not showing, therefore some technicians are associating decommissioned assets. We have a work around by amending the name of the asset, for example the asset Test Server would become Test Server (Decommissioned). However is there a way for the asset state to be displayed so we don't have to add Decommissioned to the end of the asset name? Currently the Type - Class, Description and Asset Tag are showing but we would need the State added to that as well if possible please? Thank you.
Kind Regards
Ann
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Afternoon Steve
Hope you are well and have survived the heat we have been having recently.
Thank you so much for the above information, I really do appreciate all of your help.
I hope you have a lovely rest of day.
Kind Regards
Ann
Project Manager linking to Assets
in Project Manager
Posted
Afternoon @AlexTumber
Hope you are well.
That is exactly what we were looking for. Is this currently in the live environment or will this be a future feature please and if so do you know the date of the release please? Also is it possible to link more than one asset to a project and/or more than one project to an asset please?
Kind Regards
Ann