neilcg

@Steven Cotterell, thanks anyway!

@chaz Phew!

Hi @Steven Clarkson, The ticket isn't paused. That's the "button" to pause it. If it was paused, that would say "Resume" thanks Neil

Can someone please help to explain what we are seeing here? Some incidents are showing the response and resolve timers but most are not. Also the h_fixtime field is not being populated in the database on those that are not showing the timers. See screenshots for illustration

@Chaz sorry - I posted this by mistake. Not sure how! However, I did post this yesterday and got two responses to say that it does apply to Service Requests! See below

@Chaz CH00156471 - Authorisers of a Change Request now have access to a read-only view of the Request's details in the Employee portal Can you clarify if this change applies to Service Requests as well as Change Requests?

thanks @Steven Boardman, that's exactly what we need!

@Chaz CH00156471 - Authorisers of a Change Request now have access to a read-only view of the Request's details in the Employee portal Can you clarify if this change applies to Service Requests as well as Change Requests?

We are experiencing an issue when trying to setup and run the SQL User Import, to upload new users from LDAP on a regular basis. We are getting the attached error: We’ve looked on the forum and there was one instance of this, but appeared to be resolved over 12 months ago with a change to the routine on the Hornbill side. Can someone from the support team or integration experts please look at this? thanks Neil

@Daniel Dekel Was this change ever implemented?

@Daniel Dekel I'm also having trouble recreating this now! I've tried in Chrome, Edge and IE and I've been able to assign the group with no problems. I'll consult with my colleague who initially encountered the issue and get back to you. thanks Neil

Hi @Daniel Dekel I fill out the form as below; Click Create and see this; F5 doesn't change anything. I can then assign to group and update; Windows 10, Browser- Edge but we've experienced similar behaviour in IE 10, Chrome and Safari Hope this helps thanks Neil

We are having difficulty assigning a group to an Activity template. We create a typical template, but when we click Update, the Group field is cleared. We have to click off the new template, then back into it before we can assign the Group. Is anyone else experiencing this behaviour?

Hi @James Ainsworth, please add me to this change thanks Neil Gallacher