PeterL
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Posts posted by PeterL
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@AndyHill Have HB managed to work this issue out yet? Thanks.
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@AndyHill Have you had any response from your support ticket yet?
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Not heard anything back about this issue and its still occurring. I would have to send all email templates configurations within the BPM's as this issue is random and happens for any ticket raised. I can click to re-try the last step and as soon as i press this the BPM carries on processing which shows there is no issues with the BPM or email template the error is referring too.
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This is still occurring, if any one has any insight that would be great.
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Same issue as we had no response yet but you can click the retry step button and it should then process correctly.-
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Hello,
Starting today we have been getting the following error messages on a range of tickets:
Xmlmc method invocation failed for BPM invocation node 'stage-b656dda2-4478-4afb-5baa-d1b8ad58c648/flowcode-8b6ec817-710e-4646-a47b-d46435094188': 0200 apps notifyEmailCustomer FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/notifyEmailCustomer): nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 279/1: "Uncaught FCSException: The email template specified is invalid. Please contact your Hornbill Administrator." throw(e); _fc_node_exec_acd1ebbe_1cd9_4aed_bf14_50ce53f9a013
When checking the the external email template associated to the node there is no issue with it, neither the email template or BP has been changed recently.
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Hello,
I am trying to create a report to pull out the next days changes but within the reporting tool i cannot see a way of getting only the next days data. If i use the end of day variable this will pull out all future changes. Does anyone have any idea how to only pull the following days data. Thanks.
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The following errors are now being displayed our Sys Admin believes this may be something HB side of things:
Unable to login to the IMAP server
HornbillMailLog
Login:
DllDate: Mar 18 2019
ChilkatVersion: 9.5.0.77
UnlockPrefix: QHRNBLIMAPMAILQ
Architecture: Little Endian; 64-bit
Language: Visual C++ 2015 / x64
VerboseLogging: 0
loginX:
greeting: * OK The Microsoft Exchange IMAP4 service is ready. [TABPADIAUAAyADYANQBDAEEAMAAwADUANgAuAEcAQgBSAFAAMgA2ADUALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==] authenticateLogin:
loginImap:
ConnectionType: SSL/TLS
--loginImap
isOK:
serverResponse: aaab BAD Command Error. 11
--isOK
--authenticateLogin
--loginX
Failed.
--Login
--ChilkatLog----INFO----
Connecting to IMAP server at outlook.office365.com:993
----IMAP RESPONSE----
* OK The Microsoft Exchange IMAP4 service is ready. [TABPADIAUAAyADYANQBDAEEAMAAwADUANgAuAEcAQgBSAFAAMgA2ADUALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==]
----IMAP REQUEST----
aaab LOGIN "servicedesk@pamediagroup.com"
----IMAP RESPONSE----
aaab BAD Command Error. 11 -
@Deen
Hello we are still yet to find a reason to this, you have any idea. Any help would be great thanks. -
@Martyn Houghton
Hello,
Thanks for the response i have tried that and it worked four a couple hours but now both mailboxes have stopped importing and the following error is displayed:22960 18/10/2019 16:06:10 error comms 7156 Unable to properly terminate the session with the IMAP4 server, the messages may not have been deleted properly form the server. 22959 18/10/2019 16:06:10 error comms 7156 There was a problem reading message [19] from the server. Error (ChilkatLog: FetchSingle: DllDate: Mar 18 2019 ChilkatVersion: 9.5.0.77 UnlockPrefix: QHRNBLIMAPMAILQ Architecture: Little Endian; 64-bit Language: Visual C++ 2015 / x64 VerboseLogging: 1 msgId: 20 bUid: 0 autoDownloadAttachments: 1 fetchSingleEmailObject: msgId: 20 isUid: 0 fetchSingleComplete: autoDownloadAttachments: 1 fetchComplete: autoDownloadAttachments: 1 fetchCompleteA: fetchCommand: aaaw FETCH 20 (FLAGS INTERNALDATE BODY[]) No socket exists for sending. Failed to send TLS message. Did not send all of the bytes. numBytesToSend: 43 numActuallySent: 0 Failed to send FETCH command ImapCommand: aaaw FETCH 20 (FLAGS INTERNALDATE BODY[]) --fetchCompleteA --fetchComplete --fetchSingleComplete --fetchSingleEmailObject Failed. --FetchSingle --ChilkatLog ) -
The other Mailbox has now decide to show the same error message. Any help would be great thanks.
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Hello we have two shared mailboxes, one is updating fine and emails are being processed within hornbill but the other mailbox has randomly stopped working. I have rebuilt the mailbox and tested connection and all sems ok but i am getting the below error within the logs:
17468 17/10/2019 16:55:44 error comms 8324 There were problems whilst processing an IMAP4 mail import for mailbox: Customer Services. 17467 17/10/2019 16:55:44 error system 8324 ChilkatLog: SelectMailbox(47ms): DllDate: Mar 18 2019 ChilkatVersion: 9.5.0.77 UnlockPrefix: QHRNBLIMAPMAILQ Architecture: Little Endian; 64-bit Language: Visual C++ 2015 / x64 VerboseLogging: 1 mailbox: Inbox selectMailboxInner(47ms): mailboxPath: Inbox separatorChar: . Escaping quotes and backslashes in mailbox name... utf7EncodedMailboxPath: Inbox ImapCmdSent: aaac SELECT "Inbox" getCompleteResponse(47ms): ImapCmdResp: aaac BAD Request is throttled. Suggested Backoff Time: 204172 milliseconds --getCompleteResponse isOK: serverResponse: aaac BAD Request is throttled. Suggested Backoff Time: 204172 milliseconds --isOK --selectMailboxInner Failed to select/examine mailbox mailbox: Inbox imapSelectResponse: aaac BAD Request is throttled. Suggested Backoff Time: 204172 milliseconds Failed. --SelectMailbox --ChilkatLog -
Hi, The email was sent on the 30/09/19 the formatting should of looked like the below:
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Hello,
I was wondering if anyone had any ideas about an issue that arouse when generating an automated email. No changes had been made to the release BPM or PC and this email was the only one that had an issue all emails before and after have been fine. Checking the mail logs we can see the following error:
Did not find 'attachments' folder for mail template. URL Parser: Space characters not allowed, ensure the URL is properly encoded. URL: http://10.4.25.16:43055/dav/mail/Service Desk/templates/ScheduleMaintenanceCompleted.template/attachments/
Below is the email generated automatically:
--__=_Part_Boundary_002_025421.022798
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
=20
RM00051120
=20
=20
Registered Address: PA Group Limited
Registered in England No.4197
Please consider the environment before printing this email
--__=_Part_Boundary_002_025421.022798
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: base64
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--__=_Part_Boundary_002_025421.022798--Any help would be great to ensure this does not happen again, thanks.
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Hello,
I was wondering if anyone could help. I am currently trying to look at a way to automatically link one ticket to another within the BPM. This is to allow a new existing standard change to be linked automatically to the main existing standard change request without a human task. Does anyone know if this is possible. Thanks.
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@Victor Thank you
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Just wondering if anyone could help. Looking at one of our mail routing rules it seems to be monitoring both mailboxes rather than the one selected.
Instead of just looking at our customer service mailbox it has applied the rule to the service desk mailbox as well. We noticed this when an email sent to SD had been automatically deleted and after checking the logs we can see this rule is the reason why.
206101 14/01/2019 10:55:31 info system 8632 Mail routing rule [2] applied, delivering message to the (Customer Services-Deleted Items) mailbox instead of the default (Service Desk-Inbox) mailbox
Can anyone advise why this might be. Thanks.
Xmlmc method invocation failed for BPM invocation node
in Service Manager
Posted
@Lauren Hello, when we restart the last step the BP will continue without any issues and process the step it failed on correctly without any changes being made to the BPM or email templates.